'Sib. 8.4.1: No sound out (almost) - fixed'

Messages in this thread

Sib. 8.4.1: No sound out (almost) - fixed - Herb Gellis, 21 Jul 10:38PM
     Re: No sound out (almost) - Herb Gellis, 21 Jul 10:45PM
         Re: No sound out (almost) - Robin Walker, 21 Jul 10:56PM
     Re: No sound out (almost) - Robin Walker, 21 Jul 10:46PM
         Re: No sound out (almost) - Herb Gellis, 21 Jul 10:50PM
             Re: No sound out (almost) - Robin Walker, 21 Jul 10:54PM
                 Re: No sound out (almost) - Herb Gellis, 21 Jul 10:59PM
                     Re: No sound out (almost) - Mike Lyons, 22 Jul 06:46AM
                     Re: No sound out (almost) - Robin Walker, 22 Jul 08:01AM
                         Re: No sound out (almost) - Jeff Hale, 22 Jul 12:15PM
                             Re: No sound out (almost) - Herb Gellis, 23 Jul 12:21AM
                                 Re: No sound out (almost) - Mike Lyons, 23 Jul 06:56AM

Sib. 8.4.1: No sound out (almost) - fixed
Posted by Herb Gellis - 21 Jul 10:38PM (edited 23 Jul 12:22AM)
I just installed 8.4.1 on a fresh Win10 system (no other Sibelius had been there before). The Sibelius install seemed to go fine, also the D/L of the massive Sibelius Sounds 7.5, and then the Sibelius Sounds Updaters 7.5, which made the Sibelius 7 Sounds available in the Playback Devices Configuration, showing the Sibelius Player with Sibelius 7 Sounds in the Active devices. The Manual Sound Sets tab shows Sibelius Player as the Device.

So... I tried an existing score, none of the sounds played except snare drum! I created a brand new score (classical orchestra), put in a few notes here and there, but nothing played. I added snare drum to the system, and that one played back! The mixer shows all instruments had sliders well up.

Based on another thread I checked the version of the Realtek Digital Out, and the driver was version 10.0.10586.0, dated 10/29/2015 from Microsoft Windows, so much more recent than previously suggested.

It will be quite boring to only be able to play snare drum ;-) Any help on this, please, please, please?
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Re: No sound out (almost)
Posted by Herb Gellis - 21 Jul 10:45PM
More sleuthing...

Under Sound, video and game controllers of the Win10 Device Manager, the Realtek high definition audio driver shows a different story. It was driver 6.0.1.7553, dated 7/7/2015. Was this the driver that needed updating? Still strange that one sound would work, and not the others.

Note I am actually playing through a USB connection to an external DAC (Emotiva DC-1) using MME, which plays the opening Sibelius startup music just fine.
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Re: No sound out (almost)
Posted by Robin Walker - 21 Jul 10:56PM
> It was driver 6.0.1.7553, dated 7/7/2015. Was this the driver that needed updating?

You need at least version 6.0.1.7541 dated 18th June 2015, so your version is fine.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: No sound out (almost)
Posted by Robin Walker - 21 Jul 10:46PM
Using Windows Explorer, navigate to the folder:

C:\Program Files (x86)\Avid\Sibelius Sounds

In that folder, right-click on sub-folder "Sibelius 7 Sounds" and select "Properties". Read off "Size" in bytes, and "Contains" numbers of files and folders, and report those back here.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: No sound out (almost)
Posted by Herb Gellis - 21 Jul 10:50PM
size in bytes: 89,106,168
number files: 601
number folders: 12
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Re: No sound out (almost)
Posted by Robin Walker - 21 Jul 10:54PM
You have not installed the "Sibelius 7 Sounds" sample library. Please install the full "Sibelius 7 Sounds" sample library (the large download).

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: No sound out (almost)
Posted by Herb Gellis - 21 Jul 10:59PM
Ok, I'm doing that now (installing). I had run this before as well, and it ended relatively quickly. Then D/L'd the Updater. I guess I had the order wrong?

Anyway, this is (slowly) going through a real installation process, showing its progress, sample pack by pack. I suspect this will work.

Thanks (in advance) Robin!
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Re: No sound out (almost)
Posted by Mike Lyons - 22 Jul 06:46AM
Go and make a cup of tea - and maybe a bit of supper while it's working. The download is long but the installation always seems longer!

If it's any consolation, the EWQLSO took forever and a day from DVD. I believe you can get the whole thing on a memory sick these days!

--
Win 10 Pro, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.3 NotePerformer, Miroslav Phil, Harmony Asst, GPO, COMB2, EWQLSO Plat, EWQLSC,
Si me castigare vis, necesse est me intellexisse.
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Re: No sound out (almost)
Posted by Robin Walker - 22 Jul 08:01AM
> Then D/L'd the Updater. I guess I had the order wrong?

You do not need the updater at all. The updater is only for those who have already installed an earlier version of the Sibelius 7 Sounds sample library.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.
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Re: No sound out (almost)
Posted by Jeff Hale - 22 Jul 12:15PM
Don't forget to download and install the bass clarinet patch.

--
windows 10 Professional, Sibelius 7.1.3
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Re: No sound out (almost)
Posted by Herb Gellis - 23 Jul 12:21AM
Thanks Jeff, but it seems they have fixed that problem. The D/L of the Sibelius Sounds that I did this week had the bass clarinet in it, and it (and the other orchestral sounds) seemed to be working fine.
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Re: No sound out (almost)
Posted by Mike Lyons - 23 Jul 06:56AM
The Bass clarinet patch replaces the shipping Bass clarinet which is what causes the issues. These are not always related to there being a bass clarinet in the music, ensembles without bc can still be affected.

Just do it. You know it makes sense.

--
Win 10 Pro, 1.6GHz Intel i7 Quad core, 8GB,7TB 7200rpm HDD, Scarlett 6i6, Sib 6.2,7.5, 8.3 NotePerformer, Miroslav Phil, Harmony Asst, GPO, COMB2, EWQLSO Plat, EWQLSC,
Si me castigare vis, necesse est me intellexisse.
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Messages in this thread

Sib. 8.4.1: No sound out (almost) - fixed - Herb Gellis, 21 Jul 10:38PM
     Re: No sound out (almost) - Herb Gellis, 21 Jul 10:45PM
         Re: No sound out (almost) - Robin Walker, 21 Jul 10:56PM
     Re: No sound out (almost) - Robin Walker, 21 Jul 10:46PM
         Re: No sound out (almost) - Herb Gellis, 21 Jul 10:50PM
             Re: No sound out (almost) - Robin Walker, 21 Jul 10:54PM
                 Re: No sound out (almost) - Herb Gellis, 21 Jul 10:59PM
                     Re: No sound out (almost) - Mike Lyons, 22 Jul 06:46AM
                     Re: No sound out (almost) - Robin Walker, 22 Jul 08:01AM
                         Re: No sound out (almost) - Jeff Hale, 22 Jul 12:15PM
                             Re: No sound out (almost) - Herb Gellis, 23 Jul 12:21AM
                                 Re: No sound out (almost) - Mike Lyons, 23 Jul 06:56AM