'Sib. 7.1.3: Sibelius 7 Not working on Microsoft Surface Book'

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Sib. 7.1.3: Sibelius 7 Not working on Microsoft... - Shawn McKay, 10 Jul 05:39AM
     Re: Sib. 7.1.3: Sibelius 7 Not working on Micro... - Robin Walker, 10 Jul 08:55AM
         Re: Sib. 7.1.3: Sibelius 7 Not working on Micro... - Shawn McKay, 10 Jul 01:10PM

Sib. 7.1.3: Sibelius 7 Not working on Microsoft Surface Book
Posted by Shawn McKay - 10 Jul 05:39AM
Hey!

I have been having a problem where I cannot open up Sibelius 7 on my Surface Book. I can install it, but when I try to open it, the splash screen will show up, ask if I want to check for updates, disappear to the background and never come back. It doesn't close completely because if I open up my task manager, it is using about 30% of my processor and I can hear my fans kick on. Without task manager, though, you wouldn't know that the program was even still running. I've tried reinstalling it, and letting it sit there running in the background and it still doesn't ever come up. I didn't know if this was a problem others had seen or not, but if you guys have anything I should try, or if you need more information, just let me know!

Thanks in advance!

Shawn

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Re: Sib. 7.1.3: Sibelius 7 Not working on Microsoft Surface Book
Posted by Robin Walker - 10 Jul 08:55AM
That is correct. Any Sibelius 7 earlier than 7.5 is incompatible with the pixel scaling of Windows 10 required for the display of the Surface Book. Sibelius will crash when it attempts to display the Quick Start screen, either at launch, or when the last score is closed.

There is no fix for this, and will never be one.

There is a work-around as follows:
- reduce the Windows pixel scaling to 150% or less;
- launch Sibelius, as far as the Quick Start screen;
- uncheck "Show Quick Start when Sibelius starts";
- uncheck "Show Quick Start again after closing last score";
- Exit Sibelius;
- restore Windows pixel scaling to its original value 200%;
- now you can use Sibelius without the Quick Start screen;

Unfortunately, Sibelius of that vintage is prone to crash in other ways when used without Quick Start.

The long term solution is to upgrade to the current version of Sibelius.

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Sib. 7.1.3: Sibelius 7 Not working on Microsoft Surface Book
Posted by Shawn McKay - 10 Jul 01:10PM
That worked first try! I assumed there might be other issues even if I got it to open, but this helps me out a lot for now. I will have to look in to the newer versions at some point.

I really appreciate the help! Thanks!

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Messages in this thread

Sib. 7.1.3: Sibelius 7 Not working on Microsoft... - Shawn McKay, 10 Jul 05:39AM
     Re: Sib. 7.1.3: Sibelius 7 Not working on Micro... - Robin Walker, 10 Jul 08:55AM
         Re: Sib. 7.1.3: Sibelius 7 Not working on Micro... - Shawn McKay, 10 Jul 01:10PM