'Sib. 6.x: Trying to purchase upgrade'

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Sib. 6.x: Trying to purchase upgrade - Howard Lorriman, 07 Jun 07:15PM
     Re: Sib. 6.x: Trying to purchase upgrade - Howard Lorriman, 08 Jun 07:28PM
         Re: Sib. 6.x: Trying to purchase upgrade - Laurence Payne, 08 Jun 09:40PM
             Re: Sib. 6.x: Trying to purchase upgrade - Howard Lorriman, 09 Jun 04:52PM
                 Re: Sib. 6.x: Trying to purchase upgrade - Jeff Hale, 09 Jun 04:55PM
                     Re: Sib. 6.x: Trying to purchase upgrade - Laurence Payne, 09 Jun 05:27PM
                         Re: Sib. 6.x: Trying to purchase upgrade - Howard Lorriman, 09 Jun 05:59PM
                             Re: Sib. 6.x: Trying to purchase upgrade - Venancio @ Avid, 17 Jun 07:42AM
                                 Re: Sib. 6.x: Trying to purchase upgrade - Howard Lorriman, 17 Jun 11:24AM

Sib. 6.x: Trying to purchase upgrade
Posted by Howard Lorriman - 07 Jun 07:15PM
I have created an account with Avid so I can "subscribe" to an upgrade (although I do not wish to download 8.3 until I ever need to). However, when I try to pay for it using a card I am unable to verify my card because the avid advertising at the bottom of the screen blocks out the submit portion.

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Sib 6.2 Dell Inspiron 17R Windows 8.1 16GB Ram
Sib 6.2 Dell Inspiron 9400 Windows XP 2GB Ram
Sibelius7 for Acorn Risc PC 700
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Re: Sib. 6.x: Trying to purchase upgrade
Posted by Howard Lorriman - 08 Jun 07:28PM
Can anyone at Avid help me buy an upgrade or should I jump ship and buy DORICO instead?

--
Sib 6.2 Dell Inspiron 17R Windows 8.1 16GB Ram
Sib 6.2 Dell Inspiron 9400 Windows XP 2GB Ram
Sibelius7 for Acorn Risc PC 700
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Re: Sib. 6.x: Trying to purchase upgrade
Posted by Laurence Payne - 08 Jun 09:40PM
> Can anyone at Avid help me buy an upgrade or should I jump ship and buy DORICO instead?


I hope you're good at treading water :-)
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Re: Sib. 6.x: Trying to purchase upgrade
Posted by Howard Lorriman - 09 Jun 04:52PM
I have now paid the £70.80 and bought the subscription for a year. Although the submit button was obscured, just pressing "return" submitted the verification. Hope this helps anyone else like me who is not computer literate.

My account now says "on hold". I presume if I put in my old Sib6.2 serial number it will validate the upgrade when I need it?

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Sib 6.2 Dell Inspiron 17R Windows 8.1 16GB Ram
Sib 6.2 Dell Inspiron 9400 Windows XP 2GB Ram
Sibelius7 for Acorn Risc PC 700
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Re: Sib. 6.x: Trying to purchase upgrade
Posted by Jeff Hale - 09 Jun 04:55PM
I've had a problem as well -- the $89 upgrade came up once, but the purchase button (I don't remember what it was) didn't do anything. Since then, the $89 upgrade to 8.3 isn't available -- only a new subscription (monthly) or the full product. Tech support has not gotten back to me for 2 days.

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windows 10 Professional, Sibelius 7.1.3
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Re: Sib. 6.x: Trying to purchase upgrade
Posted by Laurence Payne - 09 Jun 05:27PM
That suggests that your update HAS gone through. Are there any downloads waiting in your Avid Account? Look in the non-intuitive places too!

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Re: Sib. 6.x: Trying to purchase upgrade
Posted by Howard Lorriman - 09 Jun 05:59PM
Thank you. Yes, it had gone through. I omitted to add it says "on hold" in the my products part of my account.

--
Sib 6.2 Dell Inspiron 17R Windows 8.1 16GB Ram
Sib 6.2 Dell Inspiron 9400 Windows XP 2GB Ram
Sibelius7 for Acorn Risc PC 700
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Re: Sib. 6.x: Trying to purchase upgrade
Posted by Venancio @ Avid - 17 Jun 07:42AM
Hi Howard,

I checked and saw that your Sibelius 8.3 is still "On hold"

I sent you an email. Looking forward to hearing back from you and getting you sorted!

--
Venancio Jimenez III
Sibelius Support | Sibelius Community
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Re: Sib. 6.x: Trying to purchase upgrade
Posted by Howard Lorriman - 17 Jun 11:24AM
Thank you Vee, I have replied to your email.

--
Sib 6.2 Dell Inspiron 17R Windows 8.1 16GB Ram
Sib 6.2 Dell Inspiron 9400 Windows XP 2GB Ram
Sibelius7 for Acorn Risc PC 700
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Messages in this thread

Sib. 6.x: Trying to purchase upgrade - Howard Lorriman, 07 Jun 07:15PM
     Re: Sib. 6.x: Trying to purchase upgrade - Howard Lorriman, 08 Jun 07:28PM
         Re: Sib. 6.x: Trying to purchase upgrade - Laurence Payne, 08 Jun 09:40PM
             Re: Sib. 6.x: Trying to purchase upgrade - Howard Lorriman, 09 Jun 04:52PM
                 Re: Sib. 6.x: Trying to purchase upgrade - Jeff Hale, 09 Jun 04:55PM
                     Re: Sib. 6.x: Trying to purchase upgrade - Laurence Payne, 09 Jun 05:27PM
                         Re: Sib. 6.x: Trying to purchase upgrade - Howard Lorriman, 09 Jun 05:59PM
                             Re: Sib. 6.x: Trying to purchase upgrade - Venancio @ Avid, 17 Jun 07:42AM
                                 Re: Sib. 6.x: Trying to purchase upgrade - Howard Lorriman, 17 Jun 11:24AM