A forum user just asked me whether I'd like to receive bug reports and if so, by what means.
The answer to the former question is obviously yes! But I wondered if it might be good to put together an official "how to report bugs" post and pin it. Let me know if you'd find that useful and I'll get on it.
Perhaps, to avoid setting up multiple channels for the same purposes, users wanting to report bugs or suggestions should be directed to http://sibelius.ideascale.com/
But those wanting to report bugs should be advised to check with the community on this forum that they do in fact have a reproducible bug, before posting it to Ideascale, in case the problem they are encountering is not in fact a bug in Sibelius.
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Sibelius 8.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.
In ideascale (see attachment), as you probably already know, there is a "Recent" and "Bug" button to press which seems to work well.
The people that use this Forum regularly know to report a bug here to find out if it's truly a bug or undesired behavior and then post it to IdeaScale if it truly is a bug.
Sticky threads usually stay for a few months unless they are instructions on manners and how use of a Forum, but the "About this Forum" link covers the niceties of that on our Forum.
Perhaps you can prepare a post that can be copied and pasted here after every new release or when you see a large increase in bug reports for newcomers to be left up for 2 or 3 months and then taken down until the next release.
A sticky post for bugs left over the years could become quite bloated.
Anyway, we appreciate the attention you and Sam have given this forum and the new release is really great!
Lots of people start off by presenting their questions and frustrations as "bugs". You'd probably get a better picture of what's a solvable query and what's a bug report by simply monitoring the forum.
Hi there,
I want to point out that the italian localization of the Sibelius software contains so many ridiculous translations that the software looks absolutely non professional. It's not a "bug", but it degrades the osftware, that I personally appreciate a lot.
Who did it? You (Avid) should pretend more, or your money back..
just few "higlights":
"Full score" is translated "tutto lo spartito", it's very, very childish. "Spartito" is used mostly for "vocal score", the correct (and professional) translation is "partitura completa", or simply "partitura".
The short name of "Bass Clarinet" appears as "Soff. Clar." What the hell does it mean???
Some instruments have fantasy names (what kind of animal is for instance the "Clarinetto alto"? Maybe the "piccolo clarinet"? In italian we say "Carinetto piccolo"...).
But the funny and unprecise translations are everywhere, and after the first laugh they are really irritating (to me, but not only).
It's embarrassing to get orchestral scores from composers, or from pupils, with all these worng terms.
I am wondering if this issue affects also other languages.
Who have I to contact in order to higlight the problem?
Isn't "Clarinetto alto" an alto clarinet (usually pitched in Eb) midway between clarinet & bass clarinet? In English, altho' alto means high, it is a voice between soprano & tenor.
I have a bug to report concerning MusicXML export but I'm unable tp register in ideascale.com. It says that you cannot register at this moment. What should I do?
A clear bug: writing a harmonic with Ultimate 2020.1, with a diamond head in the played pitch also mutes the other (sounding) voice, written with a normal notehead. I suppose it is a Sibelius bug, because it occurs in Sibelius Sounds and NotePerformer, but not in GM. Ticking boxes in home/inspector/playback doesn't have any effect on this.
> That example plays correctly here on 2020.1, both with NotePerformer, and with Sibelius Sounds. There is no muting.
In my system (Sierra 10.12.6) this happens in all files, the diamond head mutes the other voice, but not in GM. I wonder where I should look for a solution to this problem..?
I installed 2020.1 yesterday, but not without trouble: the old Sibelius wouldn't deactivate, so the activation of 2020.1 was done for me by Avid Sibelius. Could this have something to do with the problem; is it possible that the update isn't working properly because of the activation problem?
> In my system (Sierra 10.12.6) this happens in all files, the diamond head mutes the other voice, but not in GM.
Does the problem occur on your system with the sample score that you attached above?
> I wonder where I should look for a solution to this problem..?
Do your scores tend to have a "Bass Clarinet" in them?
> I installed 2020.1 yesterday, but not without trouble:
> the old Sibelius wouldn't deactivate,
> so the activation of 2020.1 was done for me by Avid Sibelius.
Why was it necessary to de-activate the old Sibelius? Installing updates should not require any de-activation or re-activation.
> Could this have something to do with the problem; is it possible that the update isn't working properly because of the activation problem?
No - activation has nothing to do with playback.
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Sibelius 2019.12/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
An annoying "feature" - when am I entering notes, the page jumps vertically. If I have the flute at the top of the page while I am entering the flute, I probably want it there so I can look at something in an instrument farther down on the page. I don't like having to scroll it back to the previous position to enter the next note, then repeat after I enter the note.
I cannot figure out how to set it so that it leaves my vertical position alone but maintains following the note-entry position horizontally (so it stays on screen).
I thought I had it functioning a little closer to how I want it a couple of weeks ago, but now it is jumping all over the place again. Inconsistently, because after it jumped to center the flute, I tried entering the viola and it jumped the viola to the top; then I entered the piano and it stayed put, entered the flute and it stayed put, entered a different measure on the flute and it jumped to center the flute.
> I cannot figure out how to set it so that it leaves my vertical position alone
> but maintains following the note-entry position horizontally (so it stays on screen).
Use "Focus on Staves" to hide away the staves between the one you are entering and the one you are following, so they appear on screen one directly above the other.
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Sibelius 2020.9/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
Apologies for the above! I was trying to update (reply) to my own thread below but got the following error message. It appears that you cannot submit anything on Ideascale and I can't reply to my own thread!
Access Denied
You don't have permission to access "http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl" on this server.
Hi Robin, I tried removing all non letter characters and got the same message. I resorted to editing my original post and pasted the exact same content that caused the reply error message.