'Application Manager Problem'

Messages in this thread

Application Manager Problem - vmiller, 18 Nov 02:56PM
     Re: Application Manager Problem - Robin Walker, 18 Nov 03:12PM
         Re: Application Manager Problem - vmiller, 20 Nov 01:14PM
             Re: Application Manager Problem - Roy Moore, 20 Nov 01:36PM
                 Re: Application Manager Problem - vmiller, 21 Nov 12:30AM

Application Manager Problem
Posted by vmiller - 18 Nov 02:56PM
I am running my Sibelius 8 license server on a Windows Server 2012r2. It is a virtualized server, and I have an issue where the hardware clock setting on the hypervisor was changed and now Application Manager exits with an error : "Your computer's clock appears to have been set back, which has caused licenses to become invalid. Please verify the accuracy of your computer's clock and try again."

The clock changes have been reverted, and the servers clock and timezone are correct and I am still getting the error. I tried uninstalling and reinstalling the license server software with no luck.

Any ideas how to get this back up and running?



Vaughn Miller

Desktop Engineer

Lafayette College
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Re: Application Manager Problem
Posted by Robin Walker - 18 Nov 03:12PM
I recommend that you should contact Sibelius Registration support directly:
http://www.sibelius.com/documents/contact_form.html

--
Sibelius 8.0.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.
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Re: Application Manager Problem
Posted by vmiller - 20 Nov 01:14PM
*sigh* if only they would reply in a timely manner (or at all for that matter)
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Re: Application Manager Problem
Posted by Roy Moore - 20 Nov 01:36PM
The avid employee below seems to field some of these registration issues:

vee.jimenez@avid.com

--
Roy Moore
London UK (2015)
Sib 7.5,8.0.1-Win 10 pro x64 8gb ram,512gb SSD
Laptop Win 10 pro x64-32gb ram 512 ssd 750 hd
Various East West, Hollywood Strings Gold, Note Performer



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Re: Application Manager Problem
Posted by vmiller - 21 Nov 12:30AM
Hmm. In the two days it took support to get back to me, the problem seems to have fixed itself.
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Messages in this thread

Application Manager Problem - vmiller, 18 Nov 02:56PM
     Re: Application Manager Problem - Robin Walker, 18 Nov 03:12PM
         Re: Application Manager Problem - vmiller, 20 Nov 01:14PM
             Re: Application Manager Problem - Roy Moore, 20 Nov 01:36PM
                 Re: Application Manager Problem - vmiller, 21 Nov 12:30AM