Messages in this thread

Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - DoPier, 17 Nov 06:39PM
     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - george07831, 01 Dec 06:34AM
         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Sam at Sibelius, 01 Dec 10:29AM
             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Philip R, 01 Dec 10:55PM
             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - kennybrooks, 03 Dec 03:55AM
                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - leprekahn7, 27 Jan 05:25AM
                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Robin Walker, 27 Jan 03:06PM
                         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - leprekahn7, 28 Jan 05:36AM
                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Major, 27 Feb 02:30PM
                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Robin Walker, 27 Feb 02:36PM
                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Major, 27 Feb 03:29PM
                                         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Robin Walker, 27 Feb 05:23PM
                                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - kennybrooks, 27 Feb 06:39PM
                                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - John Warren, 05 Mar 09:38PM
                                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Robin Walker, 05 Mar 10:11PM
                                                         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - John Warren, 06 Mar 04:52PM
                                                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 08 Mar 05:16AM
                                                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Joe @ Sibelius, 08 Mar 08:45AM
                                                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 08 Mar 10:00AM
                                                                         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Joe @ Sibelius, 08 Mar 10:06AM
                                                                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Major, 08 Mar 02:57PM
                                                                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Joe @ Sibelius, 08 Mar 03:03PM
                                                                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Major, 08 Mar 03:12PM
                                                                                         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - kbundies, 08 Mar 06:09PM
                                                                                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - John Warren, 10 Mar 02:21AM
                                                                                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 22 Mar 03:44AM
                                                                                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 10 Apr 04:52AM
                                                                                                         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Miguel Lopez, 10 Apr 06:37PM
                                                                                                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - kennybrooks, 11 Apr 01:55PM
                                                                                                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 11 Apr 02:18PM
                                                                                                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 11 Apr 02:22PM
                                                                                                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - kbundies, 11 Apr 04:03PM
                                                                                                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Joe @ Sibelius, 13 Apr 09:21AM
                                                                                                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 13 Apr 11:34PM

Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by DoPier - 17 Nov 06:39PM (edited 19 Nov 05:10PM)
Hi
Is there a way to deactivate the pinch to zoom in 8.0.1.
It seems to be a new feature which is probably very helpful but not really efficient when you scroll up/down. When you scroll up/down with 2 fingers on a magic trackpad or on a MBP, you have a little zoom permanently on each movement.....it's very....annoying!!!
An idea?

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by george07831 - 01 Dec 06:34AM
I also have this problem, someone PLEASE HELP!

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Sam at Sibelius - 01 Dec 10:29AM
We're going to see if we can fix this in the next upgrade, but in the meantime there are two options:

Keep your fingers close to one another and the two-finger scroll will work quite well without it zooming at the same time.

Revert back to 8.0.0, which can help with. Email me for details.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Philip R - 01 Dec 10:55PM
A number of users have reported the same problem here as well.

http://www.sibeliusblog.com/news/sibelius-8-0-1-update-available/#comment-30375

--
Sibelius 7.1.3, 7.5.1, Mac 10.9.5
Mac Pro (Late 2013) 32 GB RAM
http://www.nycmusicservices.com/
http://www.sibeliusblog.com/

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by kennybrooks - 03 Dec 03:55AM
> We're going to see if we can fix this in the next upgrade

not fixing this MASSIVE bug in the next update would really add insult to injury.

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by leprekahn7 - 27 Jan 05:25AM
I've upgraded to 8.1 and this is still a problem. I cannot scroll without slightly engaging pinch zoom. Is there a way to disable it yet?

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Robin Walker - 27 Jan 03:06PM
> I cannot scroll without slightly engaging pinch zoom.

Try this: while scrolling, keep your two fingers touching together, as if they were bandaged together.

--
Sibelius 8.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by leprekahn7 - 28 Jan 05:36AM
They need to make it so that when you're scrolling or dragging, you cannot engage zoom. That would fix 90% of my problem.

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Major - 27 Feb 02:30PM
I keep changing zoom inadvertently on my laptop. Very annoying.

--
Sibelius 7.5.1 / Mac Pro 2.8GHz(8)- 14GB RAM / Mac OS 10.9.5

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Robin Walker - 27 Feb 02:36PM
Major, have you updated to version 8.1.1?

--
Sibelius 8.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Major - 27 Feb 03:29PM (edited 27 Feb 03:33PM)
Yes, is there anyway to disable it ?

--
Sibelius 8.1.1 / Mac Pro 2.8GHz(8)- 14GB RAM / Mac OS 10.10.5

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Robin Walker - 27 Feb 05:23PM
No, it is not possible to disable it, but with steady finger separation, it should not be a problem with 8.1.1.

--
Sibelius 8.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by kennybrooks - 27 Feb 06:39PM
this problem is NOT fixed in 8.1.1 the suggestion to keep fingers steady or close together are not helpful. this is broken software. I have given up hope that Avid can or will ever fix this.

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by John Warren - 05 Mar 09:38PM
VERY annoying - fist day into the upgrade and cannot work.

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Robin Walker - 05 Mar 10:11PM
John, what version of Sibelius is actually in use when you have these problems? Read off the version in ribbon tab File -> Help -> About Sibelius.

--
Sibelius 8.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by John Warren - 06 Mar 04:52PM
8.1.1 Build 126

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Eric Miyashiro - 08 Mar 05:16AM
I am trying my best to deal with this but I can't....... it is just too annoying.

Steady fingers is not a solution, this is getting in the way of my work, I will need to downgrade, or go to Finale.......


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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Joe @ Sibelius - 08 Mar 08:45AM
Hi folks,

I'm sorry (and frustrated I must admit) to hear this is still a problem. I'm very much interested to get it fixed, although I do hope you'll have noticed some improvement in Sib 8.1.0.

For those that are still experiencing problems, please could I ask you to do the following:

* Double check you've got Sib 8.1.1.
* Open QuickTime Player
* Click File > New Screen Recording
* Make a recording of the behaviour that you're seeing

I will send you a link individually to allow you to upload the resulting recording to me. Please also upload an Apple System Profile, which you can create as follows:

* Click the Apple icon in the top left > About this Mac
* Click System Report
* Click File > Save
* Upload the resulting report

Users may remember me posting on this topic before - it's been difficult for us to pin down because we're not seeing this behaviour internally.

Best wishes,

Joe

--
Joe Pearson | Product Designer | Sibelius
www.sibelius.com, @joeapearson, joe.pearson@avid.com

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Eric Miyashiro - 08 Mar 10:00AM


all I want is to be able to disable zoom function from the track pad.

Steady fingers just dosen't do it, I've been a user for long time, and this simply is not working out, useless function IMHO.

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Joe @ Sibelius - 08 Mar 10:06AM
Hi Eric,

I'm afraid we don't have it behind a preference right now, so there's no quick fix available down that avenue.

I'd be grateful if you could provide the information as requested so I can ensure we spend some time improving this in a future release.

Joe

--
Joe Pearson | Product Designer | Sibelius
www.sibelius.com, @joeapearson, joe.pearson@avid.com

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Major - 08 Mar 02:57PM
Joe,

Thank you for your attention on this subject.
In my case I keep changing the zoom inadvertently not because of the previous bug. It occurs often when I use the laptop on my lap when the other hand accidentally lightly touches the trackpad.

A simple disable option in preferences would do the job.

--
Sibelius 8.1.1 / Mac Pro 2.8GHz(8)- 14GB RAM / Mac OS 10.10.5

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Joe @ Sibelius - 08 Mar 03:03PM
Major,

I see! Thanks for clarifying; it does at least make me feel a bit better about it.

Do you find that Sib is much more sensitive than other applications or do you get the same problem across the board?

Joe

--
Joe Pearson | Product Designer | Sibelius
www.sibelius.com, @joeapearson, joe.pearson@avid.com

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Major - 08 Mar 03:12PM (edited 08 Mar 03:13PM)
> Do you find that Sib is much more sensitive than other applications or do you get the same problem across the board?

Yes, it feels much more sensitive and when you touch the trackpad corner in other apps the zoom is not activated.


--
Sibelius 8.1.1 / Mac Pro 2.8GHz(8)- 14GB RAM / Mac OS 10.10.5

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by kbundies - 08 Mar 06:09PM
same with me, no real improvement with 8.1.1..
I do have to use a mouse with the MacBook Pro - just for Sibelius...

--
Sibelius 8.1.1 on Mac OSX 10.11.3

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by John Warren - 10 Mar 02:21AM
I've been writing (when I'm using Sibelius) exclusively on a Macbook Pro, and Rev. 7 did not do this annoying zoom in and out by any random touch or separating of your "drag fingers". I'm running 8.1.1 - just installed it last weekend, and spent the weekend growling at my computer! :)

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Eric Miyashiro - 22 Mar 03:44AM
Please!

Give us the option to deactivate the zoom function on the trackpad!

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Eric Miyashiro - 10 Apr 04:52AM
Joe@sibelius, any news?

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Miguel Lopez - 10 Apr 06:37PM
It still happens with 8.2.0...

--
Sibelius 7.5.1.209, 8.2.0.89 | MacBook Pro (2011) OS X 10.9.5

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by kennybrooks - 11 Apr 01:55PM
so many updates and this still can't get fixed???? I'm getting tired of having to plug a mouse into my macbook pro just to use Sibelius

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Eric Miyashiro - 11 Apr 02:18PM
Yes, I am switching back to Finale, all my students at all 3 music conservatories are complaining about this problems as well. They are switching to Finale.

I have one old Macbook pro with Sibelius 7 that is working just fine, trying to figure out a way to move that version to my current laptop.

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Eric Miyashiro - 11 Apr 02:22PM
maybe they don't realize there are many users do their work on laptops.

I travel around the world, so ease of work on laptop is the main concern.


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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by kbundies - 11 Apr 04:03PM
😡

--
Sibelius 8.2.0.89 on Mac OSX 10.11.4

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Joe @ Sibelius - 13 Apr 09:21AM
Hi folks,

Sorry this is an ongoing issue - it's proven surprisingly difficult to fix in house.

We have some great improvements to this in early builds of Sibelius 8.3, which we were demoing at MusikMesse last week. We'll be making this available to everyone soon.

Any questions please let me know.

Joe

--
Joe Pearson | Product Designer | Sibelius
www.sibelius.com, @joeapearson, joe.pearson@avid.com

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Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1
Posted by Eric Miyashiro - 13 Apr 11:34PM
Joe,

Thank you for your understanding and help!!

Looking forward to the update!!!

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Messages in this thread

Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - DoPier, 17 Nov 06:39PM
     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - george07831, 01 Dec 06:34AM
         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Sam at Sibelius, 01 Dec 10:29AM
             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Philip R, 01 Dec 10:55PM
             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - kennybrooks, 03 Dec 03:55AM
                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - leprekahn7, 27 Jan 05:25AM
                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Robin Walker, 27 Jan 03:06PM
                         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - leprekahn7, 28 Jan 05:36AM
                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Major, 27 Feb 02:30PM
                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Robin Walker, 27 Feb 02:36PM
                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Major, 27 Feb 03:29PM
                                         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Robin Walker, 27 Feb 05:23PM
                                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - kennybrooks, 27 Feb 06:39PM
                                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - John Warren, 05 Mar 09:38PM
                                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Robin Walker, 05 Mar 10:11PM
                                                         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - John Warren, 06 Mar 04:52PM
                                                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 08 Mar 05:16AM
                                                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Joe @ Sibelius, 08 Mar 08:45AM
                                                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 08 Mar 10:00AM
                                                                         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Joe @ Sibelius, 08 Mar 10:06AM
                                                                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Major, 08 Mar 02:57PM
                                                                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Joe @ Sibelius, 08 Mar 03:03PM
                                                                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Major, 08 Mar 03:12PM
                                                                                         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - kbundies, 08 Mar 06:09PM
                                                                                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - John Warren, 10 Mar 02:21AM
                                                                                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 22 Mar 03:44AM
                                                                                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 10 Apr 04:52AM
                                                                                                         Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Miguel Lopez, 10 Apr 06:37PM
                                                                                                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - kennybrooks, 11 Apr 01:55PM
                                                                                                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 11 Apr 02:18PM
                                                                                                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 11 Apr 02:22PM
                                                                                                             Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - kbundies, 11 Apr 04:03PM
                                                                                                                 Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Joe @ Sibelius, 13 Apr 09:21AM
                                                                                                                     Re: Sib. 8: Deactivate pinch to zoom on Sib 8.0.1 - Eric Miyashiro, 13 Apr 11:34PM