'Sib8.0.1 on Mac (El Capitan) Layout is garbaged......? Only me?'

Messages in this thread

Sib8.0.1 on Mac (El Capitan) Layout is garbaged... - Lex Yu, 04 Oct 03:09PM
     Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Robin Walker, 04 Oct 07:31PM
         Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Lex Yu, 05 Oct 02:22AM
             Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Peter Roos, 05 Oct 05:10PM
                 Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Lex Yu, 05 Oct 06:40PM
                     Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Jeff Hale, 05 Oct 08:19PM
                         Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - David O'Rourke, 29 Oct 12:05AM
                             Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Steve, 29 Oct 01:35AM
                                 Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Roy Moore, 29 Oct 07:26AM
                                     Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - David O'Rourke, 29 Oct 04:41PM
                                         Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Venancio @ Avid, 16 Nov 08:53PM
                                             Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Joe @ Sibelius, 19 Nov 03:51PM

Sib8.0.1 on Mac (El Capitan) Layout is garbaged......? Only me?
Posted by Lex Yu - 04 Oct 03:09PM
Steps to reproduce.

1. Go to "Play" tab.
2. Click "Setup(with arrow)" under the Mixer icon.
3. Playback Devices panel will open.
4. Click "New".

--> The new window's layout is totally garbaged.

(image attached)

OS X 10.11 El Capitan.

Sib 8.0.1

Anybody sams issue?
Attachment Screen Shot 2015-10-05 at 12.06.17 AM.png (252K)
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Re: Sib8.0.1 on Mac (El Capitan) Layout is garbaged......? Only me?
Posted by Robin Walker - 04 Oct 07:31PM
As the release notes for 8.0.1 make clear, Sibelius is not yet supported under El Capitan. Mac users of Sibelius should not upgrade to El Capitan until Sibelius is compatible with El Capitan.

--
Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.
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Re: Sib8.0.1 on Mac (El Capitan) Layout is garbaged......? Only me?
Posted by Lex Yu - 05 Oct 02:22AM
> As the release notes for 8.0.1 make clear, Sibelius is not yet supported under El Capitan. Mac users of Sibelius should not upgrade to El Capitan until Sibelius is compatible with El Capitan.
>
> --
> Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

That release notes never came out during the update process (via Avid Application Manager.)
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Re: Sib8.0.1 on Mac (El Capitan) Layout is garbaged......? Only me?
Posted by Peter Roos - 05 Oct 05:10PM
Lex:

Sibelius 8 has not yet been certified for El Capital - hate to have to say this but you should have checked for compatibility before installing, especially if it is a critical application for your work.

Doesn't matter whether or not there is a mention in the Application Manager (which is a bit flaky, anyway).

This is true for every OS, mac or PC (I'm still on Windows 7). Never upgrade immediately unless you are certain it has either been verified to work by a decent group of peer users, or has been officially certified to be compatible.

Avid is not the only company, by the way, Native Instruments has issued a generic caution as well.

--
Peter Roos
www.summeroflovemusic.com
IMDb: www.imdb.com/name/nm2039241
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Re: Sib8.0.1 on Mac (El Capitan) Layout is garbaged......? Only me?
Posted by Lex Yu - 05 Oct 06:40PM
> Lex:
>
> Sibelius 8 has not yet been certified for El Capital - hate to have to say this but you should have checked for compatibility before installing, especially if it is a critical application for your work.
>
> Doesn't matter whether or not there is a mention in the Application Manager (which is a bit flaky, anyway).
>
> This is true for every OS, mac or PC (I'm still on Windows 7). Never upgrade immediately unless you are certain it has either been verified to work by a decent group of peer users, or has been officially certified to be compatible.
>
> Avid is not the only company, by the way, Native Instruments has issued a generic caution as well.
>
> --
> Peter Roos
> www.summeroflovemusic.com
> IMDb: www.imdb.com/name/nm2039241


I can't disagree more.


First. QA testing is not decent user's job. It's Avid's job to do. And it has to be done "before" product's official release. Also, 8.0.0 had no issue with El Capitan. I had enough test for 8.0.0 with El Capitan. Crashing in 8.0.1 is a newly introduced regression issue.


Second. If they've failed to meet the compatibility with El Capitan, why on earth didn't Avid warn users about that fact via AAM? AAM only spoke loud about 100 improvements of 8.0.1 update. The only thing users really should know about 8.0.1 is that it won't run on El Capitan. Such a "crucial" info should have been mentioned in the update panel in Avid Application Manager, shouldn't it? A single phrase would have prevented me from updating. But there was none.


Third. Be certain by observing decent group of users' real-life experiences? Oh, okay. So, I should have waited for someone else got in trouble instead of me? That's the solution?
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Re: Sib8.0.1 on Mac (El Capitan) Layout is garbaged......? Only me?
Posted by Jeff Hale - 05 Oct 08:19PM
The development cycle, goals and strategies that inform the "growth" of Sibelius have changed just a bit over the past few years. I would not count on AVID doing anything for you. We're in full caveat emptor mode now. There are still some very good people working for AVID, but the management seems to be primarily concerned with short-term profits, not development.

--
windows XP Professional, Sibelius 7.1.3
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Re: Sib8.0.1 on Mac (El Capitan) Layout is garbaged......? Only me?
Posted by David O'Rourke - 29 Oct 12:05AM
Is there any updated news on this? Feeling I have no choice but to upgrade to 8 for sake of my work, I am nervous about the incompatibility of Sibelius to a system software update that has been out there for a while. Is this been worked on and what's taking so long? What are other Mac users doing?

--
David O'Rourke
iMac 2.93 GHz Intel Core i7, 8GB 1333 MHz DDR3
MacBook Pro, 2.2 Ghz Intel Core Duo, 2 GB 10.6.2
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Re: Sib8.0.1 on Mac (El Capitan) Layout is garbaged......? Only me?
Posted by Steve - 29 Oct 01:35AM
>What are other Mac users doing?

Sticking with 7.x and Snow Leopard.

If you absolutely must use 8 for work (wonder why as there are no features that would make it necessary, especially for Mac users) is it possible to work out another solution? Specifically, I image the only real need for a Mac user to upgrade to 8 would be to have file compatibility with other users who have for whatever reason made the switch. If this is the case, you don't actually need 8, you need access to Sib files created in version 8 - this can be achieved by other means.

--
Sibelius 7.1.3, iMac - Snow Leopard 2015.
http://ComposersofSibelius.com
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Re: Sib8.0.1 on Mac (El Capitan) Layout is garbaged......? Only me?
Posted by Roy Moore - 29 Oct 07:26AM (edited 29 Oct 05:15PM)
If you don't use (and save) using the 'annotate' feature in Sib 8 - Sib 8 files open without problem in Sib 7.5 (not 7.1.3)
--
Roy Moore
London UK (2015)
Sib 7.5,8.0.1-Win 10 pro x64 8gb ram,512gb SSD
Laptop Win 10-32gb ram 512 ssd 750 hd
Various East West, Hollywood Strings Gold, Note Performer



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Re: Sib8.0.1 on Mac (El Capitan) Layout is garbaged......? Only me?
Posted by David O'Rourke - 29 Oct 04:41PM
That's good to know. Thank you Roy!

--
David O'Rourke
iMac 2.93 GHz Intel Core i7, 8GB 1333 MHz DDR3
MacBook Pro, 2.2 Ghz Intel Core Duo, 2 GB 10.6.2
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Re: Sib8.0.1 on Mac (El Capitan) Layout is garbaged......? Only me?
Posted by Venancio @ Avid - 16 Nov 08:53PM (edited 16 Nov 08:54PM)
Hi everyone,

Got this information from the Pro Tools community. You might find it useful as we continue to make progress with the qualification of Sibelius on El Capitan:

If using software/drivers not yet qualified for El Capitan, we recommend you use a dual boot system ‪#‎ProTools‬

http://bit.ly/1RRfqQl

Best regards,

Vee

--
Venancio Jimenez III
Sibelius Support | Sibelius Community
vee.jimenez@avid.com

A. Contact Support

by email: http://avid.force.com/Support/RegistrationCaseCreation
by phone: http://www.avid.com/US/Support/Contact/audio-support

B. Other Resources

Support Help, Get Started, Downloads: http://www.avid.com/US/products/sibelius (Support Tab)
Get Started Fast with Sibelius: http://www.avidblogs.com/get-started-fast-with-sibelius/
Get Started Fast with Sibelius for Educators: https://youtu.be/-ZY7oC0O7eE
How To Video Series: http://avid.force.com/pkb/articles/en_US/how_to/Avid-Customer-Care-How-To-Video-Series
Documentation: http://www.sibelius.com/download/documentation/index.html
Forum: http://www.sibelius.com/forum
Talk to us on Twitter: @AvidSibelius @AvidSupport
Find us on Facebook: https://www.facebook.com/AvidSibelius
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Re: Sib8.0.1 on Mac (El Capitan) Layout is garbaged......? Only me?
Posted by Joe @ Sibelius - 19 Nov 03:51PM
Hi all,

Here's an update:

Crashing (especially on quit): this issue appears to be related to El Capitan itself. We're working with Apple to get this resolved in a future update to OS X.

Garbled dialogs: we've been unable to reproduce this in house. Lex - is it continuing to affect you?

In any case, as I've mentioned on another thread, we're actively working on El Cap compatibility for our next release.

Any questions, please ask.
--
Joe Pearson | Product Designer | Sibelius
www.sibelius.com, @joeapearson, joe.pearson@avid.com
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Messages in this thread

Sib8.0.1 on Mac (El Capitan) Layout is garbaged... - Lex Yu, 04 Oct 03:09PM
     Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Robin Walker, 04 Oct 07:31PM
         Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Lex Yu, 05 Oct 02:22AM
             Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Peter Roos, 05 Oct 05:10PM
                 Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Lex Yu, 05 Oct 06:40PM
                     Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Jeff Hale, 05 Oct 08:19PM
                         Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - David O'Rourke, 29 Oct 12:05AM
                             Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Steve, 29 Oct 01:35AM
                                 Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Roy Moore, 29 Oct 07:26AM
                                     Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - David O'Rourke, 29 Oct 04:41PM
                                         Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Venancio @ Avid, 16 Nov 08:53PM
                                             Re: Sib8.0.1 on Mac (El Capitan) Layout is garb... - Joe @ Sibelius, 19 Nov 03:51PM