'Sib. 6.x: Cannot summor "register" window in 6.2 for Mac (Yosemite OS)'

Messages in this thread

Sib. 6.x: Cannot summor "register" window in 6.... - Tina Harrington, 27 Aug 07:05AM
     Re: Sib. 6.x: Cannot summor - Robin Walker, 27 Aug 10:40PM
         Re: Sib. 6.x: Cannot summor - Tina Harrington, 28 Aug 12:19AM
             Re: Sib. 6.x: Cannot summor - Tina Harrington, 28 Aug 12:28AM
                 Re: Sib. 6.x: Cannot summor - Venancio @ Avid, 28 Aug 01:32AM
                     Re: Sib. 6.x: Cannot summor - Steve, 28 Aug 02:30AM
                         Re: Sib. 6.x: Cannot summor - Venancio @ Avid, 28 Aug 06:42PM
                             Re: Sib. 6.x: Cannot summor - Venancio @ Avid, 01 Sep 09:42PM

Sib. 6.x: Cannot summor "register" window in 6.2 for Mac (Yosemite OS)
Posted by Tina Harrington - 27 Aug 07:05AM
I have Sibelius 6.2 on a MacBook Pro which uses the Yosemite OS. It has been working fine for several months.

I have had a series of hardware issues; after each repair, I was able to reregister Sibelius, until today. I get through the online portion, but in the program itself, when I click on "register" (in the help menu) no window appears. Is there another way to summon the register window?
TH
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Re: Sib. 6.x: Cannot summor
Posted by Robin Walker - 27 Aug 10:40PM
Sibelius 6 activation has not worked on Mac OS since Mac OS 10.6.

See:
http://avid.force.com/pkb/articles/en_US/compatibility/Mac-OS-X-10-10-Yosemite-support-for-Media-Composer-Pro-Tools-Sibelius-EUCON-and-ISIS
and:
http://avid.force.com/pkb/articles/en_US/faq/en414251

You will need to use the "register via web-browser" route.

--
Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.3, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.
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Re: Sib. 6.x: Cannot summor
Posted by Tina Harrington - 28 Aug 12:19AM
I DID register through the website, but I can't enter the registration number I received, since there is no place to enter that number in the software.

How can I get the registration box to appear so I can enter the reg. number?
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Re: Sib. 6.x: Cannot summor
Posted by Tina Harrington - 28 Aug 12:28AM
To clarify, after going through the online process, when I click on the "help" menu within Sibelius, and select "Register", no window appears. I have registered successfully several times using this method. It has always worked before. TH
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Re: Sib. 6.x: Cannot summor
Posted by Venancio @ Avid - 28 Aug 01:32AM
Hi Tina,

I got in touch with you via email. Looking forward to your reply.

Vee

--
Venancio Jimenez
Sibelius Support | Sibelius Community
vee.jimenez@avid.com

Contact the Sibelius support team --
By email: www.sibelius.com/documents/contact_form.html
By phone: http://www.sibelius.com/helpcenter/contact.html

Support --
Knowledge Base: http://www.avid.com/US/products/sibelius#Supporthelp
Get started: http://www.avid.com/US/products/sibelius#Getstarted
Downloads: http://www.avid.com/US/products/sibelius#Downloads
Documentation: http://www.sibelius.com/download/documentation/index.html
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Re: Sib. 6.x: Cannot summor
Posted by Steve - 28 Aug 02:30AM
I'm very grateful to see Avid support their customers, but it would be helpful if the eventual solution makes its way to this forum for the benefit of future sufferers.

--
Sibelius 7.1.3, iMac - Snow Leopard 2015.
http://ComposersofSibelius.com
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Re: Sib. 6.x: Cannot summor
Posted by Venancio @ Avid - 28 Aug 06:42PM (edited 28 Aug 06:42PM)
> I'm very grateful to see Avid support their customers, but it would be helpful if the eventual solution makes its way to this forum for the benefit of future sufferers.
>
> --
> Sibelius 7.1.3, iMac - Snow Leopard 2015.
> http://ComposersofSibelius.com

Hi Steve!

I appreciate the feedback! Robin, as usual, actually provided the likely solution but it seems like Tina's experiencing a glitch. Will post the eventual solution here asap.

Thank you!

Vee

--
Venancio Jimenez
Sibelius Support | Sibelius Community
vee.jimenez@avid.com

Contact the Sibelius support team --
By email: www.sibelius.com/documents/contact_form.html
By phone: http://www.sibelius.com/helpcenter/contact.html

Support --
Knowledge Base: http://www.avid.com/US/products/sibelius#Supporthelp
Get started: http://www.avid.com/US/products/sibelius#Getstarted
Downloads: http://www.avid.com/US/products/sibelius#Downloads
Documentation: http://www.sibelius.com/download/documentation/index.html
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Re: Sib. 6.x: Cannot summor
Posted by Venancio @ Avid - 01 Sep 09:42PM
Hello,

I monitored Tina's case and yes, the issue was caused by Sibelius 6 no longer being supported on Yosemite 10.

--
Venancio Jimenez
Sibelius Support | Sibelius Community
vee.jimenez@avid.com

Contact the Sibelius support team --
By email: www.sibelius.com/documents/contact_form.html
By phone: http://www.sibelius.com/helpcenter/contact.html

Support --
Knowledge Base: http://www.avid.com/US/products/sibelius#Supporthelp
Get started: http://www.avid.com/US/products/sibelius#Getstarted
Downloads: http://www.avid.com/US/products/sibelius#Downloads
Documentation: http://www.sibelius.com/download/documentation/index.html
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Messages in this thread

Sib. 6.x: Cannot summor "register" window in 6.... - Tina Harrington, 27 Aug 07:05AM
     Re: Sib. 6.x: Cannot summor - Robin Walker, 27 Aug 10:40PM
         Re: Sib. 6.x: Cannot summor - Tina Harrington, 28 Aug 12:19AM
             Re: Sib. 6.x: Cannot summor - Tina Harrington, 28 Aug 12:28AM
                 Re: Sib. 6.x: Cannot summor - Venancio @ Avid, 28 Aug 01:32AM
                     Re: Sib. 6.x: Cannot summor - Steve, 28 Aug 02:30AM
                         Re: Sib. 6.x: Cannot summor - Venancio @ Avid, 28 Aug 06:42PM
                             Re: Sib. 6.x: Cannot summor - Venancio @ Avid, 01 Sep 09:42PM