Messages in this thread

Sib. 7.5: trouble installing Sibelius sounds - Jon Arterton, 19 Aug 08:20PM
     Re: Sib. 7.5: trouble installing Sibelius sounds - Robin Walker, 19 Aug 08:33PM
     Re: Sib. 7.5: trouble installing Sibelius sounds - Laurence Payne, 19 Aug 08:34PM
         Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 28 Aug 08:28AM
             Re: Sib. 7.5: trouble installing Sibelius sounds - Robin Walker, 28 Aug 09:11AM
                 Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 28 Aug 11:49AM
                     Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 28 Aug 11:51AM
                         Re: Sib. 7.5: trouble installing Sibelius sounds - Roy Moore, 28 Aug 12:07PM
                         Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 28 Aug 12:30PM
                             Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 28 Aug 12:31PM
                                 Re: Sib. 7.5: trouble installing Sibelius sounds - Robin Walker, 28 Aug 01:05PM
                             Re: Sib. 7.5: trouble installing Sibelius sounds - Robin Walker, 28 Aug 01:07PM
                                 Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 30 Aug 01:50PM
                                     Re: Sib. 7.5: trouble installing Sibelius sounds - Robin Walker, 30 Aug 02:47PM
                                         Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 31 Aug 01:19PM
                                             Re: Sib. 7.5: trouble installing Sibelius sounds - Robin Walker, 31 Aug 01:22PM

Sib. 7.5: trouble installing Sibelius sounds
Posted by Jon Arterton - 19 Aug 08:20PM
Just upgraded to Sibelius 8 and downloaded Sibelius sounds. I think I installed it but it doesn't show up anywhere.
When I look at Play - configuration "general midi (basic)" is the only thing that shows up.

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by Robin Walker - 19 Aug 08:33PM
You downloaded Sibelius Sounds: but did you install it? You should have noticed, because it takes quite some time. There is no harm in installing it again, so just re-run the installer if you are not sure.

--
Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.3, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by Laurence Payne - 19 Aug 08:34PM
You'd KNOW if you'd installed it. Huge download, lengthy installation process.

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by David Pollak - 28 Aug 08:28AM
Yes, it is a lengthy installation process and I have run it. The instrument files are visible in File Manager. Sibelius 7 Sounds of various types appear in the configuration list on the Sib 'play' menu. But the only sound which actually works is General Midi (basic). What have I done wrong? PS I am using Windows 10 on a brand new PC.

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by Robin Walker - 28 Aug 09:11AM (edited 28 Aug 09:16AM)
David, please attach screen-shots of the following Sibelius dialogue windows:
1. "Playback Devices";
2. "Audio Engine Options".

Please identify the brand and model of sound card in the PC, and the version number and date of the Windows driver for that sound card (use Device Manager).

Also, did you install Sibelius 7 Sounds from a download, or from DVD-ROMs?

Have you installed the "Bass Clarinet Patch":
http://avid.force.com/pkb/articles/en_US/troubleshooting/Unable-to-play-back-some-scores-in-Sibelius-7-5-problem-with-Bass-Clarinet-patch

--
Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.3, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by David Pollak - 28 Aug 11:49AM
Many thanks Robin.
Sound card: AMD high definition audio device.
Driver date: 09/06/2015
Driver version: 10.0.0.1
Sib sounds installed from a download.
File sizes:
sounds = 23.2GB sounds updater = 505GB Sib8 = 816MB
I have some bass clarinet patches (see attached).
David
Attachment screen dump bass clarinet patch search.jpg (235K)

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by David Pollak - 28 Aug 11:51AM
Re the above: I have discovered that you can only attach one file at a time. Here is another I wanted to attach.
Attachments sib screen audio engine options.jpg (461K), sib screen playback devices.jpg (395K)

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by Roy Moore - 28 Aug 12:07PM

To attach more than one file use the edit button after first posting
--
Roy Moore
London UK (2015)
Sib 7.5,8.0-Win 7 pro x64 8gb ram,512gb SSD
Laptop Win 8.1-32gb ram 512 ssd 750 hd
Various East West, Hollywood Strings Gold, Note Performer




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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by David Pollak - 28 Aug 12:30PM
Hello again Robin.
I have downloaded the patch from your link, but it unzips as a load of code and I don't know what to do with that.

I can't believe how complicated Sib is!
I've already had several struggles with Avid over order number/system ID/activation ID etc....

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by David Pollak - 28 Aug 12:31PM
Thank you Roy - noted.

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by Robin Walker - 28 Aug 01:05PM
In "Audio Engine Options", please pull down the "Interface" menu, and list every option which is available there.

In Windows control panel "Sound", which device is selected as the default sound playback device?

--
Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.3, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by Robin Walker - 28 Aug 01:07PM
> I have downloaded the patch from your link, but it unzips as a load of code and I don't know what to do with that.

I'm afraid that I don't understand what you mean by "a load of code". There is only one single file inside the .zip file. You should not be trying to open that file. Just unzip the zip file, and take the single file that it contains.

--
Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.3, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by David Pollak - 30 Aug 01:50PM
Robin thank you for your patience.
1. Options under the audio engine options interface menu:
Microsoft sounds mapper - output (MME)
Speakers (Realtek High Definition - MME
Primary sound driver (DS)
Speakers (Realtek High Definition Audio (DS)
Speakers (Realtek High Definition Audio (WASAPI)

2.Default sound playback device: Realtek High Definition Audio (no further information)

3. I have downloaded the bass clarinet patch to my downloads folder. Should I be moving it into Sib somehow? When I click on the file, I see all its code. I'm afraid it's my turn not to understand: when you say "take the single file that it contains". Sorry! What does that mean in practice?

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by Robin Walker - 30 Aug 02:47PM
> 1. Options under the audio engine options interface menu:
> Microsoft sounds mapper - output (MME)
> Speakers (Realtek High Definition - MME
> Primary sound driver (DS)
> Speakers (Realtek High Definition Audio (DS)
> Speakers (Realtek High Definition Audio (WASAPI)
>
> 2.Default sound playback device: Realtek High Definition Audio (no further information)

OK, but this information is different from what you said earlier that your sound card was "AMD high definition audio device". It now appears that it is a Realtek.

> 3. I have downloaded the bass clarinet patch to my downloads folder. Should I be moving it into Sib somehow?

Yes, the instructions were given in the web page that you downloaded the Bass Clarinet patch from.

But, before you do that, I'm not convinced that Sibelius Sounds have actually been installed, and Sibelius 7 Sounds needs to be installed before you do anything with the Bass Clarinet patch.

> When I click on the file, I see all its code.

Don't click on it!!

And I still do not understand what you mean by "see all its code". Please attach a screen-shot of what you are seeing.

> when you say "take the single file that it contains". Sorry! What does that mean in practice?

The downloaded file is a .ZIP archive file (the name of the file has a .zip extension, which you should be able to see), which you need first to unpack to obtain the single file that was packed inside the .ZIP archive. In a standard installation of Windows, you can unpack a .ZIP file by right-clicking on it and selecting "Extract all" and, in the dialogue that follows, nominate a known folder location where you want the unpacked contents to appear. When the unpacking has completed, you should be able to see the unpacked files and folders that were previously compressed inside the .ZIP archive.

So, the first question we need to understand is whether Sibelius 7 Sounds have actually been installed. You have downloaded the 23 GB sized file.

1. Have you successfully un-zipped the 23 GB downloaded file?

2. Have you then run the Sounds Installer from amongst the unzipped contents? (This takes a long time.)

--
Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.3, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by David Pollak - 31 Aug 01:19PM
Dear Robin, your patience with me is clear for all to see on this forum, and I am glad about that. I feel very stupid for failing to read the patch instructions properly. I now have the patch!

Having previously unzipped the sounds installer, which did indeed take a long time, I have done it again. It is now 34.3GB (1,148 files in 19 folders).

My test piece using a variety of instruments now works! Under Configuration, Sib offers me sounds bracketed chamber, jazz and lite. Do you compose for full orchestra? If so, do you use another type of Sib sound?

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Re: Sib. 7.5: trouble installing Sibelius sounds
Posted by Robin Walker - 31 Aug 01:22PM
For playback of full orchestra, one would normally use playback configuration called just "Sibelius 7 Sounds", and not any of the bracketed options Chamber, Jazz, or Lite.

--
Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.3, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Messages in this thread

Sib. 7.5: trouble installing Sibelius sounds - Jon Arterton, 19 Aug 08:20PM
     Re: Sib. 7.5: trouble installing Sibelius sounds - Robin Walker, 19 Aug 08:33PM
     Re: Sib. 7.5: trouble installing Sibelius sounds - Laurence Payne, 19 Aug 08:34PM
         Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 28 Aug 08:28AM
             Re: Sib. 7.5: trouble installing Sibelius sounds - Robin Walker, 28 Aug 09:11AM
                 Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 28 Aug 11:49AM
                     Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 28 Aug 11:51AM
                         Re: Sib. 7.5: trouble installing Sibelius sounds - Roy Moore, 28 Aug 12:07PM
                         Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 28 Aug 12:30PM
                             Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 28 Aug 12:31PM
                                 Re: Sib. 7.5: trouble installing Sibelius sounds - Robin Walker, 28 Aug 01:05PM
                             Re: Sib. 7.5: trouble installing Sibelius sounds - Robin Walker, 28 Aug 01:07PM
                                 Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 30 Aug 01:50PM
                                     Re: Sib. 7.5: trouble installing Sibelius sounds - Robin Walker, 30 Aug 02:47PM
                                         Re: Sib. 7.5: trouble installing Sibelius sounds - David Pollak, 31 Aug 01:19PM
                                             Re: Sib. 7.5: trouble installing Sibelius sounds - Robin Walker, 31 Aug 01:22PM