'Sib. 8.0: Sib 8 Crashing on close'

Messages in this thread

Sib. 8.0: Sib 8 Crashing on close - John Wales, 20 Jul 04:44AM
     Re: Sib. 7.5: Sib 8 Crashing on close - Robin Walker, 20 Jul 08:13AM
         Re: Sib. 7.5: Sib 8 Crashing on close - sguerramusic, 20 Jul 08:35PM
             Re: Sib. 7.5: Sib 8 Crashing on close - Venancio @ Avid, 21 Jul 07:07PM

Sib. 8.0: Sib 8 Crashing on close
Posted by John Wales - 20 Jul 04:44AM (edited 21 Jul 07:08PM)
Anybody else having issue with 8 crashing when you try to close a score?


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Re: Sib. 7.5: Sib 8 Crashing on close
Posted by Robin Walker - 20 Jul 08:13AM
Crash on exit is usually a Windows driver problem, for the selected hardware audio output device

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Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.3, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.
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Re: Sib. 7.5: Sib 8 Crashing on close
Posted by sguerramusic - 20 Jul 08:35PM
I am having a problem with this...running on macbook pro.
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Re: Sib. 7.5: Sib 8 Crashing on close
Posted by Venancio @ Avid - 21 Jul 07:07PM (edited 22 Jul 06:12PM)
> I am having a problem with this...running on macbook pro.

Hi Stephen,

We can better assist you via a remote session.

To get your Avid Support Code, kindly register your Sibelius 8 here: https://secure.sibelius.com/cgi-bin/register/register.pl

Just put in your Activation ID and fill in the rest of the fields.

Kindly give us a call at +1-650-237-1706 (Monday to Friday 7am to 4:30pm PST)

As a tip, press 7 to bypass the prompts, and then press 1 to enter your Avid Support Code.

If any issue arises, feel free to reply to my email.

Warm regards,

Vee

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Venancio Jimenez
Sibelius Support | Sibelius Community
vee.jimenez@avid.com

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By email: www.sibelius.com/documents/contact_form.html
By phone: http://www.sibelius.com/helpcenter/contact.html

Knowledge Base, Downloads, Documentation, etc:
http://www.avid.com/US/products/sibelius#Support
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Messages in this thread

Sib. 8.0: Sib 8 Crashing on close - John Wales, 20 Jul 04:44AM
     Re: Sib. 7.5: Sib 8 Crashing on close - Robin Walker, 20 Jul 08:13AM
         Re: Sib. 7.5: Sib 8 Crashing on close - sguerramusic, 20 Jul 08:35PM
             Re: Sib. 7.5: Sib 8 Crashing on close - Venancio @ Avid, 21 Jul 07:07PM