'Sib 8--Crash upon exit'

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Sib 8--Crash upon exit - Jim Williams, 02 Jul 03:27AM
     Re: Sib 8--Crash upon exit - Robin Walker, 02 Jul 07:31AM
         Re: Sib 8--Crash upon exit - Jim Williams, 03 Jul 01:23AM
             Re: Sib 8--Crash upon exit - Jim Williams, 03 Jul 01:52AM
                 Re: Sib 8--Crash upon exit - Robin Walker, 03 Jul 08:50AM
                     Re: Sib 8--Crash upon exit - Robin Walker, 03 Jul 09:18AM
                         Re: Sib 8--Crash upon exit - Jim Williams, 04 Jul 01:01AM
                             Re: Sib 8--Crash upon exit - Jim Williams, 04 Jul 04:15PM

Sib 8--Crash upon exit
Posted by Jim Williams - 02 Jul 03:27AM
No, Crash Upon Exit is not a small town near Skegness.

Crash Upon Exit is a problem I'm having with the Eights...
Sibelius 8 and Windows 8.1.

Anyone else experiencing that? Any advice? Doesn't seem to break anything, but makes me nervous nevertheless.

BTW...I am enjoying Noteperformer...and other VSTs thanks to help I received here!
Jim
--
Jim Williams
N9EJR
Sib 6,7.5, 8, all Garritan Libraries
NotePerformer
Win 8.1, core i7, 16 gB RAM
Besson Prestige 2051 and Yamaha 321 Euphoniums
Yamaha 621 Baritone, Blue pBone
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Re: Sib 8--Crash upon exit
Posted by Robin Walker - 02 Jul 07:31AM
Please provide details of this "crash". What is the precise text of any error message?

Also, please use control panel Action Center -> Maintenance -> View Reliability History then right-click on the Sibelius crash event and choose "View Technical Details", and copy that information into a follow-up post in this thread.

Also, please give the name of the sound card in use, and use Device Manager to determine the version number of the Windows driver being used for that card.

--
Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.3, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.
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Re: Sib 8--Crash upon exit
Posted by Jim Williams - 03 Jul 01:23AM
Here's the report:
Faulting application name: Sibelius.exe, version: 8.0.0.66, time stamp: 0x557fef78
Faulting module name: QtCore4.dll, version: 4.8.0.0, time stamp: 0x545ce8fd
Exception code: 0xc0000005
Fault offset: 0x000000000011759a
Faulting process id: 0x1264
Faulting application start time: 0x01d0b4607a901bce
Faulting application path: C:\Program Files\Avid\Sibelius\Sibelius.exe
Faulting module path: C:\Program Files\Avid\Sibelius\QtCore4.dll
Report Id: 7dde0d46-2067-11e5-bfe7-00266c1fd254
Faulting package full name:
Faulting package-relative application ID:

The crash is seemingly random; I can't reproduce it at will with an identifiable set of steps/actions.

Robin, that's all there is. I'm assuming QT is Quicktime, which I thought I had purged from my system, since it also caused "another notation product" to take an unscheduled trip to Crash-Upon-Exit.

Audio interface is Behringer UCA202; windows reports that the Behringer driver is up-to-date--BUSB2902.sys v.2.8.40.

Error message was a generic Windows message that "Sibelius has encountered an error and needs to close..."

In neither program does this error corrupt a file--or hasn't done so yet...just makes me nervous.

I'm going to investigate the .dll in question and see what happens if I remove it.

As always...thanks.
--
Jim Williams
N9EJR
Sib 6,7.5, 8 all Garritan Libraries
NotePerformer
Win 8.1, core i7, 16 gB RAM
Besson Prestige 2051 and Yamaha 321 Euphoniums
Yamaha 621 Baritone, Blue pBone
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Re: Sib 8--Crash upon exit
Posted by Jim Williams - 03 Jul 01:52AM
UPDATE: the .dll is NOT quicktime--it has something to do with installers.

--
Jim Williams
N9EJR
Sib 6,7.5, 8 all Garritan Libraries
NotePerformer
Win 8.1, core i7, 16 gB RAM
Besson Prestige 2051 and Yamaha 321 Euphoniums
Yamaha 621 Baritone, Blue pBone
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Re: Sib 8--Crash upon exit
Posted by Robin Walker - 03 Jul 08:50AM
Please attach a screen-shot of the "Audio Engine Options" dialogue of Sibelius.

--
Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.3, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.
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Re: Sib 8--Crash upon exit
Posted by Robin Walker - 03 Jul 09:18AM
Also, I am a bit concerned about BUSB2902.sys. This appears to be about 6 years old(?), and probably never intended for use with Windows 8.1. The manufacturer's site says that no drivers are needed for this device (and so there are no updates for it). The site now offers a link to ASIO4ALL instead.

--
Sibelius 8/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.3, Dolet 6.4 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.
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Re: Sib 8--Crash upon exit
Posted by Jim Williams - 04 Jul 01:01AM (edited 04 Jul 01:01AM)
It seems that switching from MME to Direct Sound has solved the problem here.
It invoked an entirely new and better set of drivers.
Thanks, Robin.
Jim

--
Jim Williams
N9EJR
Sib 6,7.5, 8 all Garritan Libraries
NotePerformer
Win 8.1, core i7, 16 gB RAM
Besson Prestige 2051 and Yamaha 321 Euphoniums
Yamaha 621 Baritone, Blue pBone
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Re: Sib 8--Crash upon exit
Posted by Jim Williams - 04 Jul 04:15PM
I also got rid of the USB audio interface and am now using ASIO4ALL with the built-in Realtek Audio.

--
Jim Williams N9EJR
Sib 6,7.5,8 all Garritan Libraries
NotePerformer
Win 8.1, core i7, 16 gB RAM
Besson Prestige 2051 and Yamaha 321 Euphoniums
Yamaha 621 Baritone, Blue pBone
Back to top | All threads
 

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Messages in this thread

Sib 8--Crash upon exit - Jim Williams, 02 Jul 03:27AM
     Re: Sib 8--Crash upon exit - Robin Walker, 02 Jul 07:31AM
         Re: Sib 8--Crash upon exit - Jim Williams, 03 Jul 01:23AM
             Re: Sib 8--Crash upon exit - Jim Williams, 03 Jul 01:52AM
                 Re: Sib 8--Crash upon exit - Robin Walker, 03 Jul 08:50AM
                     Re: Sib 8--Crash upon exit - Robin Walker, 03 Jul 09:18AM
                         Re: Sib 8--Crash upon exit - Jim Williams, 04 Jul 01:01AM
                             Re: Sib 8--Crash upon exit - Jim Williams, 04 Jul 04:15PM