> I'm afraid the video was not very helpful. There's no point in random deletion of files or folders and then re-installation. You are going to end up with exactly the same issues as you had before, exactly as you discovered. Remember the famous quotation:
>
> "Insanity: doing the same thing over and over again and expecting different results."
>
THANKS FOR THIS ENLIGHTENING COMMENT. ALTHOUGH I WOULD PREFER TO CALL IT "PROCESS OF ELIMINATION". I DEMONSTRATED THAT AFTER INSTALLING NOTEPERFORMER, WINDOWS 7 AND 8 (THAT WORKED AT FIRST) CRASHES. I DID NOT RANDOMLY DELETE FILES AND FOLDERS. I REMOVED:
1) NOTEPERFORMER XML FILES
2) VST'S
3) UNINSTALLING BOTH SIBELIUS 7 & 8
4) DELETING ALL "AVID" FOLDERS IN THE "PROGRAM FILES" AND "PROGRAM FILES X86" FOLDER WITH INCLUDES VST FOLDERS.
5) RE-INSTALLING SIBELIUS 8
6) CRASH STILL OCCURS.
> I'm more interested in seeing the contents of the folder:
> C:\Program Files\Avid\VSTPlugins\
> in detail.
THERE IS NOTHING IN IT. I (RANDOMLY) DELETED IT...REMEMBER. THE ONLY ITEM IN IT IS "NOTEPERFORMER" AFTER RE-INSTALLING SIBELIUS 8 AT THE END OF THE VIDEO.
> What is the VST "HyperCanvas" that seems to pop up occasionally? Have you tried launching Sibelius 8 without it?
>
IT'S NOT "HYPERCANVAS"...IT IS A REFERENCE TO IT FROM JBRIDGE. THAT WAS MY POINT IN THE VIDEO AS WELL. AFTER (RANDOMLY) UNINSTALLING JBRIDGE IN THE CONTROL PANEL AND (RANDOMLY) DELETING IT'S FOLDER IN THE "PROGRAMS FILES" FOLDER, I'M NOT SURE WHY SIBELIUS IS LOOKING FOR THIS REFERENCE, SPECIALLY AFTER (RANDOMLY) DELETING THE "AVID" FOLDER FROM MY "APPDATA" FOLDER.
> Also, try this: launch Sibelius 8 without any VSTs present in the VSTPlugins folder, then take a screen-shot of the "Audio Engine Options" dialog window, and attach it here.
>
I'M NOT SURE "WHERE" THIS DIALOG BOX IS. IF IT IS THE SPLASH SCREEN, THE THE INFO IS IN THE VIDEO.
> The other interesting thing to have would be the technical details of the Sibelius crash (register values etc), which you should be able to recover from the control panel "Action Center" -> Maintenance -> Reliability History.
>
I HAVE ATTACHED A PICTURE OF ONE OF THE HUNDRED SIBELIUS CRASH REPORTS. I TRULY HOPE IT IS NOT EXPECTED FROM A MUSICIAN TO UNDERSTAND IT IN ORDER TO PERFORM SIMPLE TASKS SUCH AS INSTALLING SIBELIUS, USING IT AND CREATE WORTHLESS VIDEO IF ONE ENCOUNTERS PROBLEMS.
> If you have time, an experiment worth performing is this:
> - wipe the system disk;
> - re-install the operating system (which is a beta);
YOU'RE KIDDING ME, RIGHT?
> - then promise that you will NEVER use CCleaner on this system;
ACTUALLY, USING CCLEANER AT A FRIENDS RECOMMENDATION FIXED THIS EXACT PROBLEM ON MY LAPTOP. BUT, AS YOU NOTICED, IT DID NOT ON MY PC. WHY, WHATS WRONG WITH CCLEANER?
SORRY FOR COMING ACROSS A BIT HARD, BUT AS A LOYAL PAYING CUSTOMER I DON'T APPRECIATE "SNOTTY" COMMENTS SPECIALLY AFTER DAYS OF TROUBLESHOOTING AND HOURS OF CREATING A (WORTHLESS) VIDEO TO DEMONSTRATE MY ISSUE. I EXPECT FRIENDLY CONCISE SUPPORT JUST THE SAME AS ANOTHER GUY (WHO EXPERIENCED THE SAME SORT OF PROBLEM) A FEW DAYS AGO.
PERHAPS SOMEONE CAN PIN A TOPIC ON THIS BOARD LISTING EXACTLY WHAT TO SUBMIT OR INCLUDE IN TROUBLESHOOTING VIDEOS OR PICTURE ATTACHMENTS. THEN INSANE IDIOTS LIKE MYSELF CAN PROVIDE BETTER INFORMATION.
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Intel i7 3.60GHz , 16Gig DDR3 Ram,2 X SSD's, 64bit OS (Windows 10), Sibelius 7.5.1, Notion 5, Finale 2011, Encore, Studio One 3, Sonar X3, EWQLSO Platinum, EWQL S. Choirs, QL Spaces, NotePerformer & EDIROL Orchestra |