'The New Sibelius - FAQs to cover new version and licensing options'

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The New Sibelius - FAQs to cover new version an... - Sam at Sibelius, 19 May 11:36AM
     Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 19 May 12:17PM
         Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 19 May 12:25PM
             Re: Sibelius - FAQs to cover new version and li... - Sam at Sibelius, 19 May 12:41PM
             Re: Sibelius - FAQs to cover new version and li... - Ralph L. Bowers Jr., 19 May 03:09PM
                 Re: Sibelius - FAQs to cover new version and li... - Bob Morabito, 20 May 12:12AM
         Re: Sibelius - FAQs to cover new version and li... - Bob Morabito, 19 May 12:47PM
             Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 19 May 01:24PM
                 Re: Sibelius - FAQs to cover new version and li... - Ronald Pearl, 19 May 01:51PM
                     Re: Sibelius - FAQs to cover new version and li... - Sam at Sibelius, 19 May 02:03PM
                     Re: Sibelius - FAQs to cover new version and li... - Peter Roos, 19 May 02:29PM
                         Re: Sibelius - FAQs to cover new version and li... - Joe @ Sibelius, 19 May 04:02PM
                             Re: Sibelius - FAQs to cover new version and li... - Richard Vitale, 21 May 06:35PM
                                 Re: Sibelius - FAQs to cover new version and li... - Philip Woodroffe, 21 May 07:51PM
                                 Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 21 May 07:59PM
                                     Re: Sibelius - FAQs to cover new version and li... - Sam at Sibelius, 21 May 09:28PM
                                         Re: Sibelius - FAQs to cover new version and li... - Philip Woodroffe, 21 May 10:23PM
                                             Re: Sibelius - FAQs to cover new version and li... - Peter Roos, 22 May 03:14AM
                                                 Re: Sibelius - FAQs to cover new version and li... - Richard Vitale, 22 May 04:57AM
                                                     Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 22 May 09:37AM
                                                         Re: Sibelius - FAQs to cover new version and li... - Cause, 22 May 11:24AM
                                                             Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 22 May 12:17PM
                                                             Re: Sibelius - FAQs to cover new version and li... - Joe @ Sibelius, 23 May 08:38PM
                                                                 Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 23 May 09:23PM
                                         Re: Sibelius - FAQs to cover new version and li... - Richard Vitale, 22 May 05:20PM
                                             Re: Sibelius - FAQs to cover new version and li... - Andrew Ling, 28 May 04:15PM
                                                 Re: Sibelius - FAQs to cover new version and li... - Andrew Flack, 28 May 05:17PM
                                                     Re: Sibelius - FAQs to cover new version and li... - Cause, 28 May 06:54PM
                                                         Re: Sibelius - FAQs to cover new version and li... - Andrew, 28 May 07:35PM
                                                             Re: Sibelius - FAQs to cover new version and li... - Sam at Sibelius, 28 May 09:56PM
                                                                 Re: Sibelius - FAQs to cover new version and li... - Ralph L. Bowers Jr., 29 May 12:02AM
                                                                     Re: Sibelius - FAQs to cover new version and li... - Rob Tuley, 29 May 01:00AM
                                                                         Re: Sibelius - FAQs to cover new version and li... - Andrew, 29 May 06:08AM
                                                                             Re: Sibelius - FAQs to cover new version and li... - Andrew, 29 May 06:20AM
                                                                                 Re: Sibelius - FAQs to cover new version and li... - Robin Walker, 29 May 08:27AM
                                                                                     Re: Sibelius - FAQs to cover new version and li... - Heikki M Malmberg, 30 May 07:50AM
                                                                                         Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 30 May 08:55AM
                                                                                             Re: Sibelius - FAQs to cover new version and li... - Bob Porter, 30 May 05:51PM
                                                                                                 Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 30 May 06:34PM
                                                                                                     Re: Sibelius - FAQs to cover new version and li... - Neil Macintyre, 01 Jun 10:33PM
                                                                                             Re: Sibelius - FAQs to cover new version and li... - Heikki M Malmberg, 30 May 06:28PM
                                                                                                 Re: Sibelius - FAQs to cover new version and li... - zaeda, 05 Jun 03:58PM
                                                                                                     Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 05 Jun 04:04PM
                                                                                                         Re: Sibelius - FAQs to cover new version and li... - zaeda, 06 Jun 08:17AM
                                                                                                             Re: Sibelius - FAQs to cover new version and li... - Robin Walker, 06 Jun 08:21AM
                                                                                                                 Re: Sibelius - FAQs to cover new version and li... - Mike Lyons, 06 Jun 09:26AM
                                                                                                                     Re: Sibelius - FAQs to cover new version and li... - Tony Wakefield, 06 Jun 11:26AM
                                                                                                                         Re: Sibelius - FAQs to cover new version and li... - zaeda, 06 Jun 08:57PM
     Re: Sibelius - FAQs to cover new version and li... - Robert James Thoms, 11 Jun 02:05PM
         - Robert James Thoms, 13 Jun 10:17PM
             Re: Sibelius - FAQs to cover new version and li... - Robert James Thoms, 13 Jun 10:23PM
                 Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 13 Jun 10:27PM
                     Re: Sibelius - FAQs to cover new version and li... - Tony Wakefield, 14 Jun 10:56AM
                         Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 14 Jun 12:28PM
                             Re: Sibelius - FAQs to cover new version and li... - Tony Wakefield, 14 Jun 03:20PM
                                 Re: Sibelius - FAQs to cover new version and li... - Patrick O'Keefe, 15 Jun 03:11AM
                                     Re: Sibelius - FAQs to cover new version and li... - Sam at Sibelius, 15 Jun 10:25AM
                                         Re: Sibelius - FAQs to cover new version and li... - Robert James Thoms, 15 Jun 11:28AM
                                             Re: Sibelius - FAQs to cover new version and li... - Richard Vitale, 16 Jun 05:07PM
                                                 Re: Sibelius - FAQs to cover new version and li... - Dirk Bretschneider, 18 Jun 12:30PM
                                                     Re: Sibelius - FAQs to cover new version and li... - Robin Walker, 18 Jun 12:47PM
                                                         Re: Sibelius - FAQs to cover new version and li... - Dirk Bretschneider, 18 Jun 04:46PM
                                                             Re: Sibelius - FAQs to cover new version and li... - Richard Vitale, 18 Jun 05:39PM
                                                                 Re: Sibelius - FAQs to cover new version and li... - Dirk Bretschneider, 18 Jun 09:00PM
                                                                     Re: Sibelius - FAQs to cover new version and li... - Venancio @ Avid, 18 Jun 09:23PM
                                                                     Re: Sibelius - FAQs to cover new version and li... - Kai Struck, 18 Jun 09:52PM
                                                                     Re: Sibelius - FAQs to cover new version and li... - Kai Struck, 18 Jun 09:56PM
                                                                         Re: Sibelius - FAQs to cover new version and li... - Mike Lyons, 19 Jun 06:20AM
     Re: Sibelius - FAQs to cover new version and li... - thecoast, 04 Aug 08:28AM
         Re: Sibelius - FAQs to cover new version and li... - Tzimm218, 28 Sep 10:51PM
             Re: Sibelius - FAQs to cover new version and li... - Robin Walker, 29 Sep 07:49AM
                 Re: Sibelius - FAQs to cover new version and li... - Sam at Sibelius, 29 Sep 09:24AM

The New Sibelius - FAQs to cover new version and licensing options
Posted by Sam at Sibelius - 19 May 11:36AM (edited 04 Aug 07:31PM)
On April 11th 2015, we announced the new vision and on-going plans for Sibelius that include more regular upgrade releases along with an upgrade and support plan for existing users, allowing you to always have access to the latest version of Sibelius and have access to support too. To help clarify how it will affect you and to what to expect in the coming year, I've put together the following hotly discussed areas of the recent announcements:

When will we see new features?
The next version of Sibelius will be released later in this quarter (i.e. before July). We'll the continue to release new features and functionality regularly after this. It's a change from our previous release cycle, which was every two years, so we'll be releasing features when they are ready rather than making you wait for other features to be ready at the same time.

How will this work with larger features that would normally take a long time to develop?
We regularly split the development team onto different tasks, allowing them to work in isolation from the rest of the team so aren't bound by the same release schedules. Their work can then be merged on to the main branch to be released when it's ready along with other improvements.

I already own Sibelius, how much will it cost me?
As an existing user of Sibelius 1 through to 7.5, you can upgrade for just $89. This gives you access to the latest version of Sibelius and a year of support and upgrades from that date. So, for example, if you have Sibelius 3, you receive all the features form 4, 5, 6, 7, 7.5 for just $89, plus a year of upgrades after that! The upgrades for the year thereafter work like this: say you upgrade in March 2016, you'll receive the version of Sibelius that is out then (under the hood it'll be 8.2, for example) and then receive upgrades through to March 2017, along with access to support in case you need it. When the time comes, to get the next year of support and upgrades, until March 2018, it's just another $89.

What happens if I don't renew the upgrade and support plan?
Your license will continue working so you'll never be without access to Sibelius. We'll have a grace period of a month for you to renew so you'll hopefully have enough time. If you miss it, you can get in touch with our support team and we can help you out and advise what the best course is. If you wait a longer time to renew, the best option would be to take out an annual subscription (costing $19.99/month). This will give you access to the latest version of Sibelius and support too.

Will you be doing minor updates too and who will be eligible for them?
Yes, as with previous releases, we'll likely to be releasing smaller updates that include bug fixes and other minor tweaks. These will be available to anyone on a subscription or upgrade plan and will likely also be available to those who may have just dropped off an upgrade and support plan.

I'm an existing Sibelius user, what options are available to me?
You can upgrade to the latest version of Sibelius at any time after we release, up until the end of June 2016, for individuals, and to the end of September 2016 for those from educational institutions with multiseat licenses. So, if you aren't in a position to upgrade straight away, you can wait and upgrade at a later date.

What features are coming?
Firstly, you'll see improvements to Sibelius that take advantage of new technology. The Surface devices from Microsoft combine the best of tablet and laptop and bring new capabilities with the Pen. You'll be able to tap in notes and edit them with the keypad, which we've given a fresh look too. To add to the reviewing features in Sibelius, we are introducing a new feature called 'Annotate', allowing you to write directly on the score with the Pen and mouse; useful for adding reminders in the score, marking up some edits or for making suggestions to a student's composition. The Surface devices come with an amazing multi-touch screen, so we now support multi-touch gestures to pinch-zoom on this and other laptop trackpads too.

We've also made Sibelius aware of DPI scaling on Windows. A number of years ago, we added support for Retina displays on Mac and it's time for Windows to get the same refresh. For now, the dialogs and floating panels look the same but you'll see updates in this area as we continue to make improvements. The trend is towards higher pixel density displays for devices running Windows and Sibelius now takes advantage of those running at 150% and upwards.

We're introducing a new way to activate Sibelius. You can now simply sign in, and you're done. No more manually copying and pasting serial numbers, IDs and codes to get activated. We're continuing to provide a solution for those machines that are offline too. Sibelius now comes with our Application Manager that combines the handling of your license, renewal, update notification, news and support information.

With Sibelius, we're bundling the latest version of PhotoScore and AudioScore. AudioScore now comes with a brand new recognition engine with improvements to MusicXML export, allowing for greater accuracy when converting audio to notation. PhotoScore now includes the new NotateMe 3 engine, allowing you to handwrite music directly onto the screen. Sibelius will come with the Lite versions of these apps, allowing you to try these features out. If you like what you see, you can then buy the full 'Ultimate' versions of these apps

We'll be posting more details about all these new improvements in due course

When can I get these features?
We're aiming to release these new features in the next month or so (by the end of June). We're wanting to make sure the features are in the best shape possible before releasing so please bear with us. We'll be bringing more news on the new features with workflow tips and tricks to help you get the most out of Sibelius.

So, what's next for Sibelius?
We have a strong plan for the next few years for the Sibelius family of products that include Sibelius, Sibelius | First, Sibelius | Cloud Publishing, Avid Scorch (our iPad app) and some new and exciting solutions too. We're aiming for a steady release of features for Sibelius itself, including some much needed technical work under the hood as well as some attention to the notation and user experience side of the application, which we'll announce these as they come around.

If you have any questions or want to know more about the new offers and features, please don't hesitate to get in touch (details below).

Sam


--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Laurence Payne - 19 May 12:17PM
Before someone cries "censorship!" - the mega-thread IS still here, but way down the list, in the appropriate position for its vintage.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Laurence Payne - 19 May 12:25PM (edited 19 May 12:27PM)
You're still glossing it...

What happens if I don't renew the upgrade and support plan?

Your license will continue working so you'll never be without access to Sibelius. But you're off the "perpetual" update track, permanently (for that Sibelius licence). If you want future updates you must either start anew with a full-price new licence plus yearly subscription, or move to a rental plan. We'll have a grace period of a month for you to renew so you'll hopefully have enough time. If you miss it, you can get in touch with our support team and we can help you out and advise what the best course is. If you wait a longer time to renew, the best option would be to take out an annual subscription (costing $19.99/month). This will give you access to the latest version of Sibelius and support too.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Sam at Sibelius - 19 May 12:41PM
Hi Laurence,

If you are going to alter one of the answers, better make it accurate.

> If you want future updates you must either start anew with a full-price new licence plus yearly subscription, or move to a rental plan

You don't need to buy a new license and take out a subscription. It's one or the other.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Ralph L. Bowers Jr. - 19 May 03:09PM
> You're still glossing it...
>
> What happens if I don't renew the upgrade and support plan?
>
> Your license will continue working so you'll never be without access to Sibelius. But you're off the "perpetual" update track, permanently (for that Sibelius licence). If you want future updates you must either start anew with a full-price new licence plus yearly subscription, or move to a rental plan. We'll have a grace period of a month for you to renew so you'll hopefully have enough time. If you miss it, you can get in touch with our support team and we can help you out and advise what the best course is. If you wait a longer time to renew, the best option would be to take out an annual subscription (costing $19.99/month). This will give you access to the latest version of Sibelius and support too.

I agree Laurence, still corporate speak with some better clarification in areas but not all.

Makes you feel all warm and fuzzy now doesn't it!


--
Sibelius 6.2, 7.1.3, 7.5.1, Bob Zawalich plugins, NotePerformer 1.4.2c, dolet 6.4 (update 10-3-2014)

Finale 2010b,2011b,2012c, 2014d, TGTools pro, Patterson plugins, JW Plugins, GPO4, World Instruments
MuseScore 2 (seeing what's out there)
ProTools 9.5, Reaper
Notion 4, Notion 5 (bought but not installed), Progression, Progression 2, Progression 3

Windows XP Pro (32 bit); 2@ 7 Pro (64bit); 8.1 Pro (64 bit)/ 4-16GB Ram across four PC's

Pencil & Paper

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Bob Morabito - 20 May 12:12AM
> > You're still glossing it...
> >
> > What happens if I don't renew the upgrade and support plan?
> >
> > Your license will continue working so you'll never be without access to Sibelius. But you're off the "perpetual" update track, permanently (for that Sibelius licence). If you want future updates you must either start anew with a full-price new licence plus yearly subscription, or move to a rental plan. We'll have a grace period of a month for you to renew so you'll hopefully have enough time. If you miss it, you can get in touch with our support team and we can help you out and advise what the best course is. If you wait a longer time to renew, the best option would be to take out an annual subscription (costing $19.99/month). This will give you access to the latest version of Sibelius and support too.
>
> I agree Laurence, still corporate speak with some better clarification in areas but not all.
>
> Makes you feel all warm and fuzzy now doesn't it!
>

+1:)

Thanks Bob

--
Bob Morabito
Sib 5.2.5, 6.2, 7.1.3. 7.5.1
Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Bob Morabito - 19 May 12:47PM
> Before someone cries "censorship!" - the mega-thread IS still here, but way down the list, in the appropriate position for its vintage.

The mega thread is here if needed:

http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?com=thread&start=674072&groupid=3&

Thanks Bob


--
Bob Morabito
Sib 5.2.5, 6.2, 7.1.3. 7.5.1
Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Laurence Payne - 19 May 01:24PM (edited 19 May 02:34PM)
It was just a suggestion as to how you could edit the official version to make it clearer.

Having sold me a new licence, you're still going to want further payment after a year. A "support subscription" as distinct from "rent". But if I don't pay up, I'm off the update train all over again.

Better to spell it all out ultra-clearly, or someone will complain they've been misled, and we'll have the mega-thread all over again.



--
FAQ www.laurencepayne.co.uk/sibelius.html
If you want help with a score, attach the sib file!

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Ronald Pearl - 19 May 01:51PM
One small suggestion: for the first round of implementation, you might want to extend that "one month" envelope. While those of us who frequent this board are very aware of the situation, there are a lot of users for whom this may be news, in the real sense. An email from Avid might of might not get read, or get caught in a spam filter - it happens. Until you know that you have really brought the users up to date, a longer initial grace period might be wise. And a nice gesture to the long using customers.

--
Ron Pearl
7.1.2
iMac, 10.7.5, 2.5 GHz i5, 4G ram
http://www.ronaldmpearl.com/

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Sam at Sibelius - 19 May 02:03PM
Hi Ron,

Thanks for the suggestion. We'll obviously try and reach as many Sibelius users as possible and monitor this as we go through the year. If we find (through the marketing email tracking we'll do) that we haven't reached everyone, we'll consider other approaches that may include extending the offer or providing an alternative offer. Time will tell.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Peter Roos - 19 May 02:29PM
Hi Sam,

Two quick questions:

1. If I buy an upgrade and support plan, will it (and details about system IDs and such) appear in my Avid Account?

2. About the number of licenses, is that still a max of 2 computers and 1 end user?

Thanks!

--
Peter Roos
www.summeroflovemusic.com
IMDb: www.imdb.com/name/nm2039241

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Joe @ Sibelius - 19 May 04:02PM
Hi Peter,

> 1. If I buy an upgrade and support plan, will it (and details about system IDs and such) appear in my Avid Account?

Yes, absolutely.

> 2. About the number of licenses, is that still a max of 2 computers and 1 end user?

Same as it has been previously. 2 installations of Sibelius for one end user.

Joe

--
Joe Pearson | Product Designer | Sibelius
www.sibelius.com, @joeapearson, joe.pearson@avid.com

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Richard Vitale - 21 May 06:35PM (edited 21 May 06:37PM)
Dear Sam Butler and Joe Pearson:

The announcement and previous thread on Sibelius' new Pricing Model was so confusing and long, I reached out to you two about the new pricing, and specially about the grace period allowed to purchase Sibelius, before the price went from $89/yr for existing users to $239 per year.

Joe @ Sibelius in an email told me this:
"The grace period is a year after we release the new Sibelius. You can choose to upgrade for $89 at any time during this year. We haven’t released the new Sib yet, so this hasn’t started yet. "

I thought that to be a fair and equitable solution to the new pricing grace period. It gave us time to assess any new features, bug fixes, ect., to see if it was worth the upgrade.
=========
Now, I'm reading:
"We'll have a grace period of a month for you to renew so you'll hopefully have enough time . . . "
=========
I think this in unfair for two reasons:
1) I was told, in no uncertain terms, that we'd have a one year grace period. I would like the Sibelius representatives to stick to their word . . . especially since the trust of the Sibelius customers has deteriorated greatly over the last couple of years.

2) Your quote above (on the Sibelius Help Forum) says:
"We'll have a grace period of a month for you to renew "so you'll hopefully have enough time . . . "

Even in your quote, it seems as if you are taking into consideration that one month may not be enough time to make a decision on a Sibelius upgrade or the deadline may be accidentally missed.

I posted this information on the "Save Sibelius" site and hope to write an article for the Local 802 newspaper soon. I'd like the information to be as clear and correct as possible.

If you can confirm whether the grace period is what I was originally told in an email from Joe, or if it is truly only a "grace period of a month", I would be grateful.

--
Richie Vitale-Sib 7.1.3 User
iMac 2.66 Ghz Intel/Lion/4 GB RAM
http://www.richievitale.com
http://www.youtube.com/user/richievitale

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Philip Woodroffe - 21 May 07:51PM
so basically you get 12 months from release date of new sibelius to stump up $89 plus a grace window of a month, and after that a further years support then grace period of month again.
am i correct?

any chance of an auto renew option so you won't forget and don't have to do it manually?

--
macbook pro i7 non retina 2.9ghz 16gb ram 10.9.5 1TB SSD boot drive, 2tb storage drive.

sib 6.2.0 and sib 7.1.3 and 7.5.1
sibelius choral and garitan personal orchestra.
(aria 4). east west symphonic east west symphonic orchestra with johnathan loving sound sets photoscore 7.2. note performer

musescore noteworthy melody assistant and virtual singer.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Laurence Payne - 21 May 07:59PM (edited 21 May 08:01PM)
I was amused to read this in today's Times, among 10 classic thoughts on words and the law.

"It is not enough to attain to a degree of precision which a person reading in good faith can understand; but it is necessary to attain if possible to a degree of precision which a person reading in bad faith cannot misunderstand. It is all the better if he cannot pretend to misunderstand it." Mr. Justice Stephen, 1891.

Just in case the Sibelius staff have disappeared for the Bank Holiday weekend, here's my completely unofficial take on it. I understand that, as existing Sibelius owners, OUR first payment deadline will be one year after Sibelius 8 is released. (Was this year referred to as a "grace period"?) After this deadline, there will be a one month "grace period" before they pull the plug on update eligibility.

Goodness! Is the Save Sibelius site still going?

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Sam at Sibelius - 21 May 09:28PM
Hi Richard,

Thanks for checking in. Existing users of Sibelius 1 to 7.5 have a year to decide to buy an upgrade plan. This offer will expire at the end of June 2016 for individual copies and at the end of September 2016 for multiseat licenses (that cover the standalone and network licenses used in educational institutions).

For individuals, it's $89 a year, which can be renewed manually or set to automatically renew.

For multiseat licenses, it's $29 per seat a year. These are all bought through our resellers so we can't auto-renew these licenses. However, we'll remind them via email to renew when the time comes.

If auto-renewal isn't on, we'll send reminders before the time is up. However, if the license isn't renewed by the expiration date, they will have a month to renew. This should cover any delays in processing, changes of bank account details, being away on holiday etc.. In the rare case you just miss this window though, the support team will be able to help out.

Hope this is clearer. Please do get in touch if you need anything else ironing out.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Philip Woodroffe - 21 May 10:23PM
hooray finally a lot clearer (no offence) sticky the post above of sams ?

--
macbook pro i7 non retina 2.9ghz 16gb ram 10.9.5 1TB SSD boot drive, 2tb storage drive.

sib 6.2.0 and sib 7.1.3 and 7.5.1
sibelius choral and garitan personal orchestra.
(aria 4). east west symphonic east west symphonic orchestra with johnathan loving sound sets photoscore 7.2. note performer

musescore noteworthy melody assistant and virtual singer.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Peter Roos - 22 May 03:14AM
Hi Sam:

You might want to update the first post above. The way I understand it now is this:

1. Sibelius users have a one year term to decide whether or not they want to go with the new plan, starting as of the moment Sibelius 8 is released. Date of release of Sibelius 8 is mid year but that is not fixed in stone.

2. If you miss the deadline you still have a one month grace period.

So, hypothetically: if Sibelius 8 is released on July 1, 2015, you have until July 1, 2016 to decide whether Sibelius 8 rocks or sucks, and go for it either way.

If somehow you missed that July 1, 2016 deadline, and you wake up in cold sweat, you still have another 30 days to get your act together.

That about sums it up?


--
Peter Roos
www.summeroflovemusic.com
IMDb: www.imdb.com/name/nm2039241

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Richard Vitale - 22 May 04:57AM (edited 22 May 05:02AM)
Thx Sam (and Peter Roos),

I think instead of the wording:
"We'll have a grace period of a month for you to renew so you'll hopefully have enough time," . . . the way Peter Roos describes the pricing is much clearer:

A truncated version:

> 1. Existing Sibelius users have a one year term after the release of Sibelius 8 to buy in at the reduced price of $89/yr (after which it will be $239 per year or $99 a year for edu users).
>
> 2. If you miss the one year deadline you'll still have a one month grace period to renew.

If this is true, Peter's suggestion to update the wording is wise one, as I may have misinterpreted it entirely. Clarity is important at this point :-)

--
Richie Vitale-Sib 7.1.3 User
iMac 2.66 Ghz Intel/Lion/4 GB RAM
http://www.richievitale.com
http://www.youtube.com/user/richievitale

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Laurence Payne - 22 May 09:37AM (edited 22 May 09:46AM)
We're over-thinking this. The post at the top of this thread is not a contract. It's a statement of intent. And even that is too legal-sounding a term - it's advertising. All that matters is what we may buy TODAY. The rest is vapourware.

TODAY, owners of pre-7.5 Sibelius licences may buy an update to 7.5 for $79. (I haven't checked the UK price, but I'll bet it's rather more than the directly equivalent £50.) This is being bundled with a one-year "maintenance contract" which includes any updates released during that year. It seems a good deal for early-version users who were considering getting up-to-date with 7.5 anyway.

TODAY, nothing useful is on offer to owners of a Sibelius 7.5 licence.

The agreement that we all click past without reading (because what choice do we have?) will not guarantee any particular number of updates and fixes. It will, however, contain a "...may be varied..." clause.

If Sibelius 8 arrives, we must decide whether to start our one-year maintenance contract with that update. If we hold out for a year, we need to look at what contract is being offered THEN. By then, we'll have knowledge of what improvements have been delivered over the year. But, as the financial adverts always say: "Past performance is not an indicator of future results".

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Cause - 22 May 11:24AM
"In the rare case you just miss this window though, the support team will be able to help out."

Help out how, exactly? By explaining that the user has to pay the full new-user amount because the payment deadline was missed?

--
Cause

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Laurence Payne - 22 May 12:17PM
I repeat:

"It is not enough to attain to a degree of precision which a person reading in good faith can understand; but it is necessary to attain if possible to a degree of precision which a person reading in bad faith cannot misunderstand. It is all the better if he cannot pretend to misunderstand it." Mr. Justice Stephen, 1891.

:-)

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Joe @ Sibelius - 23 May 08:38PM
Cause,

They'll be able to renew licenses on a case by case basis as is fair; if you're away on holiday and rightly aren't thinking about your Sibelius subscription, and it expires, then we'll be able to sort it out for you.

Joe

--
Joe Pearson | Product Designer | Sibelius
www.sibelius.com, @joeapearson, joe.pearson@avid.com

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Laurence Payne - 23 May 09:23PM
> Cause,
>
> They'll be able to renew licenses on a case by case basis as is fair; if you're away on holiday and rightly aren't thinking about your Sibelius subscription, and it expires, then we'll be able to sort it out for you.
>


It would be SO easy to let them sort it out with no time limit, on payment of any and all lapsed subscriptions.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Richard Vitale - 22 May 05:20PM (edited 22 May 05:25PM)
Edited out after re-reading agmt above.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Andrew Ling - 28 May 04:15PM
My reading of this is slightly different to Peter Roos. I take it to mean..

Existing users have a year from the release of Sib 8 to decide whether to buy an annual subscription.

Once you have bought a subscription. If that subscription expires you have a month to renew it before you have to start all over again.

I don't think the month and the year are joined together as Peter suggests.

One thing that is not 100% clear. As an existing user buying your first subscription, does this start from the time you buy it or from the release date of Sib 8? If it is from the time you buy it, then presumably you can get 2 years of updates by waiting until the end of the first year "grace period" before buying.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Andrew Flack - 28 May 05:17PM
I'm a bit confused over the proposed advice.

I currently run Sib 7.1.3 (having started at Sib 2). Up to now I have had the option to upgrade to the latest version as and when I choose. Many factors influence my choices - e.g. what hardware I have - what windows versions are available.

Is what is being proposed is that I must at least commit to an $89 yearly upgrade (or a subscription package) or risk having to pay a new full licence if I miss the expiry date (what would the cost of that be?)

Also the proposed "sign-in" option to simplify the activation process. Does this mean that I have to stay online to run Sibelius.
I like to run my music software as much offline as possible to optimise performance and security.

Sorry if I've asked dumb questions!

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Cause - 28 May 06:54PM (edited 28 May 09:02PM)
"Is what is being proposed is that I must at least commit to an $89 yearly upgrade (or a subscription package) or risk having to pay a new full licence if I miss the expiry date (what would the cost of that be?)"

As far as I can tell, that is exactly what Avid plans to require.

I also have been upgrading as needed. I started with version 1.4, I think. Now I have 7.1, and I expect to upgrade to 7.5. I haven't bought every version along the way. It has depended on what new features/bugs were offered, what operating system and hardware was supported, what important functionality was deleted, and also, what my budget situation was.

Now, in order to continue on the upgrade path, I have to pay for an upgrade whenever Avid wants me to pay. I can no longer decide based on the actual content of the new code, or on any compatibility issues, or on my own budget. If there's an update that I don't need, or I can't afford this month, I still have to buy it, or my decades of loyalty and upgrading are wiped clean, and I have to pay the full startup price.

As I and others have said, I'm am very skeptical about whether I have the need or desire to continue as an upgrading Sibelius user on that basis. It has nothing to do with my notation software needs or budget. It's all about what Avid wants, and when they want it, and they don't seem to be interested in customers like me.

There may be a "customer advocate", but I see no evidence that anyone is advocating for me and my own notation software needs. Avid's need for regular periodic payments is paramount to Avid, but it may prove to be my reason for never upgrading past Sibelius 7.5. I would have thought that this would be of importance to Avid, but I see no sign of it.

--
Cause

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Andrew - 28 May 07:35PM
Thank you for that. Likewise I have not bought every upgrade for precisely the reasons you outline.

The 7.5 terminal depot may get very crowded!

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Sam at Sibelius - 28 May 09:56PM
Hi Andrew (Ling),

> One thing that is not 100% clear. As an existing user buying your first subscription, does this start from the time you buy it or from the release date of Sib 8? If it is from the time you buy it, then presumably you can get 2 years of updates by waiting until the end of the first year "grace period" before buying.

It starts from the time you buy the upgrade plan, so yes, if you wait until the end of June 2016 to upgrade, you'll get the latest version that's available then, that includes this year's features/fixes, plus another whole year of upgrades we'll release until June 2017.

Hi Andrew (Flack),

>Also the proposed "sign-in" option to simplify the activation process. Does this mean that I have to stay online to run Sibelius.
> I like to run my music software as much offline as possible to optimise performance and security.

As you own a perpetual license (i.e. a license that doesn't expire), you won't have to be online to run Sibelius. You can go online to activate and check for updates, or download the updates on another computer and bring them over on a USB stick, say.

For those on an annual or monthly subscription, Sibelius will check in every month or year to check if the license can be renewed. If auto-renew is on, it'll silently update its license so the user won't even notice it's happening.

Hope this helps to clear it up.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Ralph L. Bowers Jr. - 29 May 12:02AM (edited 29 May 12:03AM)
> One thing that is not 100% clear. As an existing user buying your first subscription, does this start from the time you buy it or from the release date of Sib 8? If it is from the time you buy it, then presumably you can get 2 years of updates by waiting until the end of the first year "grace period" before buying.

>>Sam Butler said:
"It starts from the time you buy the upgrade plan, so yes, if you wait until the end of June 2016 to upgrade, you'll get the latest version that's available then, that includes this year's features/fixes, plus another whole year of upgrades we'll release until June 2017."

This is the best option....., to wait the year and then purchase the upgrade to our perpetual licences at $89.00.
They should have bug fixes and Ideascale items included that hopefully meet most of our expectations on notation/engraving items sorely needed.
--
Sibelius 6.2, 7.1.3, 7.5.1, Bob Zawalich plugins, NotePerformer 1.4.2c, dolet 6.4 (update 10-3-2014)

Finale 2010b,2011b,2012c, 2014d, TGTools pro, Patterson plugins, JW Plugins, GPO4, World Instruments
MuseScore 2 (seeing what's out there)
ProTools 9.5, Reaper
Notion 4, Notion 5 (bought but not installed), Progression, Progression 2, Progression 3

Windows XP Pro (32 bit); 2@ 7 Pro (64bit); 8.1 Pro (64 bit)/ 4-16GB Ram across four PC's

Pencil & Paper

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Rob Tuley - 29 May 01:00AM
> ... the latest version that's available then, that includes this year's features/fixes, plus another whole year of upgrades we'll release until June 2017."

> ... They should have bug fixes and Ideascale items included that hopefully meet most of our expectations on notation/engraving items sorely needed.

I don't see any connection between those two quotes. it looks like one was written by a salesman, the other by an optimist.

--
Rob

Sib 4.1, Windows 7.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Andrew - 29 May 06:08AM
Hi Sam (Butler)

>As you own a perpetual license (i.e. a license that doesn't expire), you won't have to be online to run Sibelius. You can go online to activate and check for updates, or download the updates on another computer and bring them over on a USB stick, say.

Thank you for replying. I'm slowly getting there but it still seems that i can't choose to buy an upgrade as and when I want. If I ever wait more than a year I will have to purchase a full new license. Is that correct?

I am looking to getting the 7.5 upgrade at present to suit my current hardware & music needs.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Andrew - 29 May 06:20AM

Sorry - one further thing. If I get the 7.5 upgrade now, what would be my options if the new version comes out shortly after?

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Robin Walker - 29 May 08:27AM
If you get 7.5 no, you will qualify for a free upgrade to a perpetual licence for the new Sibelius (8?) when it comes out. But not a free subscription.

--
Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Heikki M Malmberg - 30 May 07:50AM
I downloaded Finale 2014 demo some days ago. Makemusic has taken leaps forward since Finale 2012. I have owned both Sibelius and Finale for some years now, and up until now, I have always preferred Sibelius over Finale. I guess that I'll email the folks at Makemusic and ask if they are planning to move to a subscription based model. If not, I guess I'll say goodbye to Sibelius and switch over to Finale. I already ditched Pro Tools because of Avid's outrageous subscription costs.
--
Heikki Malmberg
Sibelius 7.5.1
iMac 2,5GHz i5, 12Gb RAM, Yosemite 10.10.3
MacBook Pro 2,4GHz i5, 8Gb RAM, Yosemite 10.10.3

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Laurence Payne - 30 May 08:55AM
What did you replace ProTools with?

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Bob Porter - 30 May 05:51PM
Let's see....
1. I own 7.5.1. If I choose not to pay the $89 this year, want to in December of 2016 it sounds like I have to buy a new license.

B. If I pay the $89 this year, but not next year, is my license good from then on? The whole having to buy a new license ever (since I already own one) bothers me a lot.

It would be nice to be able to pick and choose updates (without penalty), because none of the new features listed are of any use to me. I'm more interested in new sounds and better handling of them by Sibelius.

--
Bob Porter
Sibelius 7.5.1,W8.1,C2Quad OC'ed to 3.4 Ghz,8 GB slower ram than I'd like, 250GB SSD.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Laurence Payne - 30 May 06:34PM
> It would be nice to be able to pick and choose updates (without penalty), because none of the new features listed are of any use to me. I'm more interested in new sounds and better handling of them by Sibelius.

Well, you've got a year, starting from the release of Sibelius 8, to decide. And during that year we are promised a stream of updates and improvements sufficient to persuade us to pay up!

Yes, I think you can take it as read that we would ALL like to continue being able to pick and choose updates without penalty. This is what is being taken from us, and is the reason for all the discussion and complaints.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Neil Macintyre - 01 Jun 10:33PM
> Yes, I think you can take it as read that we would ALL like to continue being able to pick and choose updates without penalty. This is what is being taken from us, and is the reason for all the discussion and complaints.
>
Being an optimist I feel sure there will now be a decisive change of mind in view of the largely hostile reaction here, and that we will indeed "continue being able to pick and choose updates without penalty" since that is obviously what any sane Sibelius user would prefer by far.

To launch into this new plan in the face of so much opposition to it would be almost as ill-advised as was the decision to bomb Iraq.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Heikki M Malmberg - 30 May 06:28PM
> What did you replace ProTools with?

For the time being, I'm using Logic Pro X. I'm not completely happy with it, so I might have a look at Cubase sometime soon.
--
Heikki Malmberg
Sibelius 7.5.1
iMac 2,5GHz i5, 12Gb RAM, Yosemite 10.10.3
MacBook Pro 2,4GHz i5, 8Gb RAM, Yosemite 10.10.3

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by zaeda - 05 Jun 03:58PM
Hi everyone,
not sure whether my question is in the right thread - apologies if not! Didn't find a more suitable one...
I just bought myself a new 7.5 Academic Version. As said above, it includes the free option of upgrading to the new sibelius once it is released. I read that with the new sibelius we'll be able to use the digitizer pen of the surface - as I was told in the shop where I bought this version, it should be possible to annotate and also to write notes with the pen. Now I have two questions: First, reading the info above, it seems that it'll not be possible to write notes/scores with the pen but that I'd have to buy the extra software photoscore for this. Is that correct?? Second: I have to buy a new laptop shortly - is there any info on whether only the surface pen will be supported or whether other digitizers will also work? If so, will it only be other Ntrig-pens, or will Wacom or others also be supported? It'd be good to know that before buying a laptop... Thanks in advance for your help!

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Laurence Payne - 05 Jun 04:04PM (edited 05 Jun 04:04PM)
I suspect pen input (whatever form it takes) will be as well-advertised but as marginally useful as Flexitime has been.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by zaeda - 06 Jun 08:17AM
> I suspect pen input (whatever form it takes) will be as well-advertised but as marginally useful as Flexitime has been. <


Might be. Might also be, that we can write notes as we do on paper, that is take a pen and write whatever comes into our head. Probably not necessary for people who have learned to master sibelius. But great for everyone who's not yet familiar with hundreds of shortcuts, who does not know how to translate the notes, which are a translation of the tones, into combinations of clicks or keys and who spends hours looking for symbols, ways of changing or inserting things, etc.. If developed well, it'd make a huge difference. And even if not, I'd be annoyed if I bought a computer that doesn't work just because I didn't ask before, because at least the annotation function will be nice for giving feedback to students...

Anyways, I'd appreciate if someone could answer my questions (digitizer with sibelius not for writing music, just for annotation?? And second: which digitizers will be supported?).

TA

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Robin Walker - 06 Jun 08:21AM
zaeda, no-one here knows the answers yet, because the new Sibelius has not yet been released.

--
Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Mike Lyons - 06 Jun 09:26AM
As for annotations on student work, there is always the comment facility or even just text boxes. if it was that you could input notes by drawing them with the pen and have them correctly inserted, I might be interested in this upgrade, but that seems, from what Avid employees have said on this forum, unlikely.

As for NotateMe - I suspect the version you get with Sib 8 will be a 'lite' version and you'll have to fork out more for the 'Ultimate' version, as we have done with Photoscore. Photoscore can be very useful. However, having been an early adopter of NotateMe on Android, I am not that impressed with it. It's just a gimmick, barely usable on a 10" screen, next to impossible on anything smaller.

--
1.6GHz Intel i7 Quad core, Win 7 Pro (x64), 8GB, 7TB HDD, Scarlett 6i6, Sib 6.2, 7.1.3, 7.5 EWQLSO Plat, Miroslav Phil, NotePerformer, Harmony Asst, EWQLSC, GPO, COMB2
Si me castigare vis, necesse est me intellexisse.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Tony Wakefield - 06 Jun 11:26AM (edited 06 Jun 11:29AM)
And the `pen` (or pencil). If it were to work as I suspect how we would like it to work, it also needs to have a rubber attached.

Edit: Now - where`s my mss paper - might just as well go back to square one . . . . . .

http://www.scoreexchange.com/profiles/tonywakefield

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by zaeda - 06 Jun 08:57PM
Thanks - that was helpful!! I didn't know that NotateMe would be the part that'd be released for Windows with Sib8 (didn't know both were from the same house). On a 13 inch display with a proper digitizer pen (not a "normal" touchscreen pen), this might actually be really good (I find NotateMe on a 10 inch with a simple pen rather annoying, but then the same holds true for any handwriting app without a proper digitizer - for me, at least).

Btw: the great thing about some digitizers is - among others - that they do have a rubber/eraser!

Thanks again for your answers so far.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Robert James Thoms - 11 Jun 02:05PM
So what happens if a Sibelius user decides not to get on board with the new set up, is satisfied with their present, older version of Sibelius, and a year from now needs to re-install their version for whatever reason? Will Avid honor the user’s original purchase and allow the user to re-register, or will said person simply be left with a copy of Sibelius that no longer works? That is, is left with a copy that is no better than a demo version where the person can use it but not save their work.

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Posted by Robert James Thoms - 13 Jun 10:17PM (edited 13 Jun 10:24PM)

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Robert James Thoms - 13 Jun 10:23PM (edited 14 Jun 11:32AM)

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Laurence Payne - 13 Jun 10:27PM
He will be left with a licence for that older version. There's no reason to suppose re-installing or transferring a legacy version will be treated differently to how it always has been.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Tony Wakefield - 14 Jun 10:56AM
But supposing is not real evidence is it Laurence? I`m going to be in this same position, so I would also like Avid to reassure us all - asap.

--
http://www.scoreexchange.com/profiles/tonywakefield

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Laurence Payne - 14 Jun 12:28PM
If this affects some decision that you need to immediately make, Tony, perhaps a personal email to one of the Avid employees who occasionally post here would get a response. Maybe to our Customer Advocate? Is she still around?

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Tony Wakefield - 14 Jun 03:20PM
Is she still around, indeed!?

--
http://www.scoreexchange.com/profiles/tonywakefield

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Patrick O'Keefe - 15 Jun 03:11AM
Oh, I'm sure she's out there advocating up a storm. Any minute now we'll see an announcement that all our Sibelius wishes have been granted by Avid. We might even get to see what those wishes are.

--
Patrick O'Keefe

Sib 7.5, GPO4, NotePerformer, lots of EWQL stuff
Win7 x64 Pro Intel i7-4771, 3.50Ghz, 16GB RAM

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Sam at Sibelius - 15 Jun 10:25AM
Hi Robert:

> So what happens if a Sibelius user decides not to get on board with the new set up, is satisfied with their present, older version of Sibelius, and a year from now needs to re-install their version for whatever reason? Will Avid honor the user’s original purchase and allow the user to re-register, or will said person simply be left with a copy of Sibelius that no longer works? That is, is left with a copy that is no better than a demo version where the person can use it but not save their work.

We'll continue to help you get up and running on the older versions of Sibelius, like we do today. This includes trouble shooting crashes, re-registering your copies and making sure you still get the best out of that version.

Of course, as newer OS's come along, it'll get more difficult to use older versions of software. Some people keep old machines running, just for that. One of the area's we'll be focusing on, of course, is to keep up with modern operating systems so people get the best out of using Sibelius on their operating system of choice.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Robert James Thoms - 15 Jun 11:28AM (edited 15 Jun 11:28AM)

> We'll continue to help you get up and running on the older versions of Sibelius, like we do today. This includes trouble shooting crashes, re-registering your copies and making sure you still get the best out of that version.
>
> Of course, as newer OS's come along, it'll get more difficult to use older versions of software. Some people keep old machines running, just for that. One of the area's we'll be focusing on, of course, is to keep up with modern operating systems so people get the best out of using Sibelius on their operating system of choice.
>
> Sam
>
> --
> Sam Butler | Product Manager | Sibelius
> sam.butler@avid.com | @avid_sam | @AvidSibelius


Thanks, Sam.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Richard Vitale - 16 Jun 05:07PM (edited 17 Jun 07:56PM)
Hello Sam Butler and Sibelius Users (EDITED),

Sam was kind enough to answer some questions in an email to me so I will post them here with follow-up question.

Pls see graph attached for the new Sibelius Pricing Model.

Sam says, "Anyone who owns Sibelius today (versions 1 through to 7.5) can buy an upgrade for $89, which gives them the upgrade we’re releasing now, plus a year of support and upgrades."
========
This is similar to what I have paid in the past. Every couple of years there was a new version of Sibelius introduced which I upgraded to at the cost of $139.00.

I'm asking Sam a couple of other pertinent question and will post them here soon . . . .
========
The questions Sam was kind enough to answer today were:
1) Sam, the pricing for the non-EDU user seems quite steep, is this correct?
$239.00/yr the first year and each year after that?

Sam's reply: Yes, the $239/y is the price for the annual subscription.

2) Will a person with ONLY the subscription get the same support and upgrades as a person with a perpetual license?

Yes, the support and upgrades people receive is the same. The only difference is the license on the subscription expires. Those who take out the $99/yr subscription will have to re-verify their education eligibility every year."
========
From Sam:
Re: Running Sibelius offline:
If you own a perpetual license (i.e. a license that doesn't expire), you won't have to be online to run Sibelius.

When on a subscription, you can run Sibelius on a computer that is offline but will need to be online once a month for it to re-sync the subscription.

For those on an annual or monthly subscription, Sibelius will check in every month or year to check if the license can be renewed. If auto-renew is on, it'll silently update its license so the user won't even notice it's happening.
--
Richie Vitale-Sib 7.1.3 User
iMac 2.66 Ghz Intel/Lion/4 GB RAM
http://www.richievitale.com
http://www.youtube.com/user/richievitale
Attachment Sibelius Pricing.png (41K)

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Dirk Bretschneider - 18 Jun 12:30PM
Hello
As a long time user of sibelius, who's working a lot with sibelius 6, but who's normaly not following this forum (any more), I got a mail with the announcement of an new version.

I opened it, and I'm very confused:

Do I get it right, that this new version (sib 8) has more or less zero developement in score, layout, note input, workflow etc compared to 7.5?

The only advantages are some features for a special sort of tablet and other computer related stuff?

And there is a new pricing scheme, that makes me loose my right for upgrading if I don't buy the new version now?

AND THIS IS CALLED SIBELIUS 8?

Please tell me that I didn't get it right because my english isn't good enough.

Thank you!

Dirk

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Robin Walker - 18 Jun 12:47PM
> I got a mail with the announcement of an new version.

Who from?

> Do I get it right, that this new version (sib 8) has more or less zero development
> in score, layout, note input, workflow etc compared to 7.5?

We will not know for sure until the product has been released.

> And there is a new pricing scheme, that makes me loose my right for upgrading if I don't buy the new version now?

No: you lose your upgrade terms on your perpetual license if you do not upgrade to the new version within one year of the new version being released, and you will be left with a perpetual license for whatever version of Sibelius you then have.

--
Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Dirk Bretschneider - 18 Jun 04:46PM
> > I got a mail with the announcement of an new version.
>
> Who from?
> From m3c - the german supplier of sibelius
> > Do I get it right, that this new version (sib 8) has more or less zero development
> > in score, layout, note input, workflow etc compared to 7.5?
>
> We will not know for sure until the product has been released.
> There have been no score or notation relatated features mentioned, so I assume there are none....
> > And there is a new pricing scheme, that makes me loose my right for upgrading if I don't buy the new version now?
>
> No: you lose your upgrade terms on your perpetual license if you do not upgrade to the new version within one year of the new version being released, and you will be left with a perpetual license for whatever version of Sibelius you then have.
> I don't get it in a way: For what I understand it's like this: If I don't buy the update till summer 2016 and decide later, that I need a newer version of sibelius (because I have a newer windows version, which does not support sibelius 6 any more, I'm treated as a new customer and have to pay the ful price. Is that right? If true, it's what I wrote above or at least meant.

Thank you for clearing this up!
> --
> Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Richard Vitale - 18 Jun 05:39PM (edited 18 Jun 05:49PM)
> I don't get it in a way: For what I understand it's like this: If I don't buy the update till summer 2016 and decide later, that I need a newer version of sibelius (because I have a newer windows version, which does not support sibelius 6 any more, I'm treated as a new customer and have to pay the ful price. Is that right? If true, it's what I wrote above or at least meant. >

From Sibelius:
"Anyone who owns Sibelius today (versions 1 through to 7.5) can buy an upgrade for $89, which gives them the upgrade we’re releasing now, plus a year of support and upgrades.

If you forget to put on auto-renew [Sibelius 8] within that year [when Sibelius is released], there is a one month grace period to renew before your pricing goes up to $239/year (19.99 a month)."
----
You have a year and a month to decide.

So make sure you purchase a license for $89.00 and put in on "Auto-renew" if you'd like to continue to use Sibelius before a year passes.

I would purchase the license within 6 months to be safe.

--
Richie Vitale-Sib 7.1.3 User
iMac 2.66 Ghz Intel/Lion/4 GB RAM
http://www.richievitale.com
http://www.youtube.com/user/richievitale

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Dirk Bretschneider - 18 Jun 09:00PM
Thank you, Ritchie!

I've read now through several threads about this topic and get the overall thing. And I don't like it at all.
I think, I will upgrade on sib 7.5. - but only to have MusicXML - Export to save my work in another file-format. I'll have a closer look at Musescore ....
Sad - I liked the workflow and output from sibelius a lot....

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Venancio @ Avid - 18 Jun 09:23PM
Reusing Robin Walker's post from the other thread:

Licensing costs at: http://www.avid.com/US/products/Sibelius#Licensing
General FAQ at: http://avid.force.com/pkb/articles/en_US/faq/Sibelius-2015-FAQ

and adding another one:

Recent 7.5 buyers: http://avid.force.com/pkb/articles/en_US/how_to/How-do-I-get-my-new-Sibelius-upgrade-from-Sibelius-7-5

--
Venancio Jimenez | Sibelius Support
vee.jimenez@avid.com

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Kai Struck - 18 Jun 09:52PM (edited 18 Jun 09:56PM)

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Kai Struck - 18 Jun 09:56PM (edited 18 Jun 09:57PM)
Dirk wrote
> I think, I will upgrade on sib 7.5. - but only to have MusicXML - Export to save my work in another file-format. I'll have a closer look at Musescore ....


Just in case you missed it: You can already export to musicxml from Sib6 with the free Dolet6-plugin. (Haven't tested it). You need to register a free account.
http://www.musicxml.com/dolet-plugin/dolet-6-plugin-for-sibelius-5-1-and-later/

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Mike Lyons - 19 Jun 06:20AM
The dolet 6 plugin does the job but is painfully slow compared to 7.5's inbuilt converter.

--
1.6GHz Intel i7 Quad core, Win 7 Pro (x64), 8GB, 7TB HDD, Scarlett 6i6, Sib 6.2, 7.1.3, 7.5 EWQLSO Plat, Miroslav Phil, NotePerformer, Harmony Asst, EWQLSC, GPO, COMB2
Si me castigare vis, necesse est me intellexisse.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by thecoast - 04 Aug 08:28AM
After reading this long thread demonstrating communication issues (of both readers and writers), I've come to the conclusion that it is an absolute miracle that we don't have more wars on this planet caused by communication. I also came to the almost as dreadful conclusion that lawyers will always be an inevitable fact of Western life. :-)


---Lu

Sibelius 8, Toshiba Satellite P55t-B, i7, 2.6 GHz, 16GB RAM, Win8.1

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Tzimm218 - 28 Sep 10:51PM
I've been a Sibelius user since Version 1. Always bought the upgrade to the "Next Version". Along comes this debacle, and I bought a perpetual license. Lots of Money. NOW....I can't upgrade WITHIN a Release (8.4.1.111 to 8.4.2) because of BUG fixes etc. and I find out that I have to renew my upgrade for another painful amount?????
NO!!! NO!!! NO!!! I've had enough!
This is wrong on so many levels - and it is tantamount to extortion!
I will use Sibelius until it's no longer possible. THEN I'll switch to whatever else is out there. And if everyone else did the same,
AVID would suffer the consequences.
SHAME on you AVID! This is disgusting.
-Tony

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Robin Walker - 29 Sep 07:49AM
> I can't upgrade WITHIN a Release (8.4.1.111 to 8.4.2) because of BUG fixes etc.

What, precisely, is preventing you from updating to 8.4.2?

> I find out that I have to renew my upgrade for another painful amount?????

Can you explain this, please?

--
Sibelius 8.4/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 8.0.4, Dolet 6.6 for Sibelius, Windows 10 64-bit 16GB. Desktop no-name, Microsoft Surface Book.

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Re: Sibelius - FAQs to cover new version and licensing options
Posted by Sam at Sibelius - 29 Sep 09:24AM
Hi Tony,

I've checked out your account, and I see you bought an upgrade last year (not a new perpetual license) and the included upgrades expired in July, which is when 8.4.1 was available. We have since released 8.4.2, which is why you don't see it in your account.

Email me directly if you'd like to discuss details of your account, I'll be happy to help you further.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Messages in this thread

The New Sibelius - FAQs to cover new version an... - Sam at Sibelius, 19 May 11:36AM
     Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 19 May 12:17PM
         Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 19 May 12:25PM
             Re: Sibelius - FAQs to cover new version and li... - Sam at Sibelius, 19 May 12:41PM
             Re: Sibelius - FAQs to cover new version and li... - Ralph L. Bowers Jr., 19 May 03:09PM
                 Re: Sibelius - FAQs to cover new version and li... - Bob Morabito, 20 May 12:12AM
         Re: Sibelius - FAQs to cover new version and li... - Bob Morabito, 19 May 12:47PM
             Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 19 May 01:24PM
                 Re: Sibelius - FAQs to cover new version and li... - Ronald Pearl, 19 May 01:51PM
                     Re: Sibelius - FAQs to cover new version and li... - Sam at Sibelius, 19 May 02:03PM
                     Re: Sibelius - FAQs to cover new version and li... - Peter Roos, 19 May 02:29PM
                         Re: Sibelius - FAQs to cover new version and li... - Joe @ Sibelius, 19 May 04:02PM
                             Re: Sibelius - FAQs to cover new version and li... - Richard Vitale, 21 May 06:35PM
                                 Re: Sibelius - FAQs to cover new version and li... - Philip Woodroffe, 21 May 07:51PM
                                 Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 21 May 07:59PM
                                     Re: Sibelius - FAQs to cover new version and li... - Sam at Sibelius, 21 May 09:28PM
                                         Re: Sibelius - FAQs to cover new version and li... - Philip Woodroffe, 21 May 10:23PM
                                             Re: Sibelius - FAQs to cover new version and li... - Peter Roos, 22 May 03:14AM
                                                 Re: Sibelius - FAQs to cover new version and li... - Richard Vitale, 22 May 04:57AM
                                                     Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 22 May 09:37AM
                                                         Re: Sibelius - FAQs to cover new version and li... - Cause, 22 May 11:24AM
                                                             Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 22 May 12:17PM
                                                             Re: Sibelius - FAQs to cover new version and li... - Joe @ Sibelius, 23 May 08:38PM
                                                                 Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 23 May 09:23PM
                                         Re: Sibelius - FAQs to cover new version and li... - Richard Vitale, 22 May 05:20PM
                                             Re: Sibelius - FAQs to cover new version and li... - Andrew Ling, 28 May 04:15PM
                                                 Re: Sibelius - FAQs to cover new version and li... - Andrew Flack, 28 May 05:17PM
                                                     Re: Sibelius - FAQs to cover new version and li... - Cause, 28 May 06:54PM
                                                         Re: Sibelius - FAQs to cover new version and li... - Andrew, 28 May 07:35PM
                                                             Re: Sibelius - FAQs to cover new version and li... - Sam at Sibelius, 28 May 09:56PM
                                                                 Re: Sibelius - FAQs to cover new version and li... - Ralph L. Bowers Jr., 29 May 12:02AM
                                                                     Re: Sibelius - FAQs to cover new version and li... - Rob Tuley, 29 May 01:00AM
                                                                         Re: Sibelius - FAQs to cover new version and li... - Andrew, 29 May 06:08AM
                                                                             Re: Sibelius - FAQs to cover new version and li... - Andrew, 29 May 06:20AM
                                                                                 Re: Sibelius - FAQs to cover new version and li... - Robin Walker, 29 May 08:27AM
                                                                                     Re: Sibelius - FAQs to cover new version and li... - Heikki M Malmberg, 30 May 07:50AM
                                                                                         Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 30 May 08:55AM
                                                                                             Re: Sibelius - FAQs to cover new version and li... - Bob Porter, 30 May 05:51PM
                                                                                                 Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 30 May 06:34PM
                                                                                                     Re: Sibelius - FAQs to cover new version and li... - Neil Macintyre, 01 Jun 10:33PM
                                                                                             Re: Sibelius - FAQs to cover new version and li... - Heikki M Malmberg, 30 May 06:28PM
                                                                                                 Re: Sibelius - FAQs to cover new version and li... - zaeda, 05 Jun 03:58PM
                                                                                                     Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 05 Jun 04:04PM
                                                                                                         Re: Sibelius - FAQs to cover new version and li... - zaeda, 06 Jun 08:17AM
                                                                                                             Re: Sibelius - FAQs to cover new version and li... - Robin Walker, 06 Jun 08:21AM
                                                                                                                 Re: Sibelius - FAQs to cover new version and li... - Mike Lyons, 06 Jun 09:26AM
                                                                                                                     Re: Sibelius - FAQs to cover new version and li... - Tony Wakefield, 06 Jun 11:26AM
                                                                                                                         Re: Sibelius - FAQs to cover new version and li... - zaeda, 06 Jun 08:57PM
     Re: Sibelius - FAQs to cover new version and li... - Robert James Thoms, 11 Jun 02:05PM
         - Robert James Thoms, 13 Jun 10:17PM
             Re: Sibelius - FAQs to cover new version and li... - Robert James Thoms, 13 Jun 10:23PM
                 Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 13 Jun 10:27PM
                     Re: Sibelius - FAQs to cover new version and li... - Tony Wakefield, 14 Jun 10:56AM
                         Re: Sibelius - FAQs to cover new version and li... - Laurence Payne, 14 Jun 12:28PM
                             Re: Sibelius - FAQs to cover new version and li... - Tony Wakefield, 14 Jun 03:20PM
                                 Re: Sibelius - FAQs to cover new version and li... - Patrick O'Keefe, 15 Jun 03:11AM
                                     Re: Sibelius - FAQs to cover new version and li... - Sam at Sibelius, 15 Jun 10:25AM
                                         Re: Sibelius - FAQs to cover new version and li... - Robert James Thoms, 15 Jun 11:28AM
                                             Re: Sibelius - FAQs to cover new version and li... - Richard Vitale, 16 Jun 05:07PM
                                                 Re: Sibelius - FAQs to cover new version and li... - Dirk Bretschneider, 18 Jun 12:30PM
                                                     Re: Sibelius - FAQs to cover new version and li... - Robin Walker, 18 Jun 12:47PM
                                                         Re: Sibelius - FAQs to cover new version and li... - Dirk Bretschneider, 18 Jun 04:46PM
                                                             Re: Sibelius - FAQs to cover new version and li... - Richard Vitale, 18 Jun 05:39PM
                                                                 Re: Sibelius - FAQs to cover new version and li... - Dirk Bretschneider, 18 Jun 09:00PM
                                                                     Re: Sibelius - FAQs to cover new version and li... - Venancio @ Avid, 18 Jun 09:23PM
                                                                     Re: Sibelius - FAQs to cover new version and li... - Kai Struck, 18 Jun 09:52PM
                                                                     Re: Sibelius - FAQs to cover new version and li... - Kai Struck, 18 Jun 09:56PM
                                                                         Re: Sibelius - FAQs to cover new version and li... - Mike Lyons, 19 Jun 06:20AM
     Re: Sibelius - FAQs to cover new version and li... - thecoast, 04 Aug 08:28AM
         Re: Sibelius - FAQs to cover new version and li... - Tzimm218, 28 Sep 10:51PM
             Re: Sibelius - FAQs to cover new version and li... - Robin Walker, 29 Sep 07:49AM
                 Re: Sibelius - FAQs to cover new version and li... - Sam at Sibelius, 29 Sep 09:24AM