'Sib. 7.5: No Sibelius support via Avid phone/web?!?!?'

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Sib. 7.5: No Sibelius support via Avid phone/we... - prudolph, 16 Dec 11:22PM
     Re: Sib. 7.5: No Sibelius support via Avid phon... - Bob Morabito, 16 Dec 11:37PM
         Re: Sib. 7.5: No Sibelius support via Avid phon... - prudolph, 16 Dec 11:46PM
             Re: Sib. 7.5: No Sibelius support via Avid phon... - Bob Morabito, 16 Dec 11:49PM

Sib. 7.5: No Sibelius support via Avid phone/web?!?!?
Posted by prudolph - 16 Dec 11:22PM
I am trying to reach Avid for Sibelius support of 7.5.1 crashes.

1. Called the Avid support line, I've been on for 10 minutes after pressing 5 for technical support. All I heard is occasional white noise.

2. I'm online trying to purchase a on-time support case. The support case is in my shopping cart, I click on PayPal, and the page just refreshes. WORMHOLE.

Anyone have any ideas as to how to contact Avid / Sibelius support?

At this point, I'm planning on RE-purchasing Sibelius 7.5 from Sweetwater. They have free tech support and actually answer the phone.





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Sibelius 7.5, MacBook Pro 10.8.5
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Re: Sib. 7.5: No Sibelius support via Avid phone/web?!?!?
Posted by Bob Morabito - 16 Dec 11:37PM
>Anyone have any ideas as to how to contact Avid / Sibelius support?

If youve tried by phone, and by email, then Id contact Sam Butler:

sam.butler@avid.com

>2. I'm online trying to purchase a on-time support case. The support case is in my shopping cart, I click on PayPal, and the page just refreshes. WORMHOLE.


also I dont know how long ago you purchased Sib 7.5--but you should look into here re ASC:

http://www.sibelius.com/helpcenter/contact.html

And for completeness the two ways to contact by email-please complete the form here:

http://avid.force.com/Support/RegistrationCaseCreation

or here

http://www.sibelius.com/documents/contact_form.html

>At this point, I'm planning on RE-purchasing Sibelius 7.5 from Sweetwater. They have free tech support and actually answer the phone.

Do you mean paying for it AGAIN?

Hope this helps.

Thanks Bob






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Bob Morabito
Sib 5.2.5, 6.2, 7.1.3. 7.5.1
Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD
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Re: Sib. 7.5: No Sibelius support via Avid phone/web?!?!?
Posted by prudolph - 16 Dec 11:46PM
Thanks, I'll try Sam Butler. And thanks for the links. I'll try those later tonight.

I purchased 7.5 last Spring. My 90 days are up.

Yes, re-paying $89 for the upgrade for free Sweetwater tech support forever is worth the headache I've received over the last 24 hours, plus the $30 I'll spend each time I want tech support from Avid. I had heard their support had gone downhill and beyond over the years, I just never experienced it until now.



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Sibelius 7.5, MacBook Pro 10.8.5
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Re: Sib. 7.5: No Sibelius support via Avid phone/web?!?!?
Posted by Bob Morabito - 16 Dec 11:49PM
You're welcome:)

Thanks Bob

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Bob Morabito
Sib 5.2.5, 6.2, 7.1.3. 7.5.1
Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD
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Messages in this thread

Sib. 7.5: No Sibelius support via Avid phone/we... - prudolph, 16 Dec 11:22PM
     Re: Sib. 7.5: No Sibelius support via Avid phon... - Bob Morabito, 16 Dec 11:37PM
         Re: Sib. 7.5: No Sibelius support via Avid phon... - prudolph, 16 Dec 11:46PM
             Re: Sib. 7.5: No Sibelius support via Avid phon... - Bob Morabito, 16 Dec 11:49PM