'Sib. 7.5: Crashing after Sounds install'

Messages in this thread

Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 03:12AM
     Re: Sib. 7.5: Crashing after Sounds install - Bob Morabito, 10 Dec 05:05AM
         Re: Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 01:44PM
             Re: Sib. 7.5: Crashing after Sounds install - Bob Morabito, 10 Dec 02:05PM
                 Re: Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 03:07PM
                     Re: Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 03:51PM
                         Re: Sib. 7.5: Crashing after Sounds install - Bob Morabito, 10 Dec 04:07PM
                             Re: Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 04:09PM
                                 Re: Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 04:36PM
                                     Re: Sib. 7.5: Crashing after Sounds install - Robin Walker, 10 Dec 05:34PM
                                         Re: Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 06:39PM
                                             Re: Sib. 7.5: Crashing after Sounds install - Bob Morabito, 10 Dec 07:03PM

Sib. 7.5: Crashing after Sounds install
Posted by phidler - 10 Dec 03:12AM (edited 10 Dec 03:31AM)
Oh, this isn't good...

I installed the Sibelius 7 Sounds, then the Sounds Update, in an attempt to fix the problem I was having where no playback sounds were happening. (Yes, my system sounds are on, and all other audio works normally).

Now Sibelius (7.5.1 build 209) crashes when I attempt to interact with the score, either by clicking anywhere on it, or by pressing the space bar to begin playback. The crash takes a second or two, but it's inevitable. And it happens with more than one score.

I am able to access menus and ribbon tabs with no problem. The lovely startup music plays when I launch the Sibelius app. I've tried rebooting my Mac (running the latest version of Yosemite).

Now what?
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Re: Sib. 7.5: Crashing after Sounds install
Posted by Bob Morabito - 10 Dec 05:05AM

Do you receive any kind of error--if so, what is the exact and complete wording of it?

Also pls try:

1)repairing Disk Permissions

http://avid.force.com/pkb/articles/en_US/troubleshooting/en271837

2)create a new User Account with Administrative privileges on your Mac and try running Sibelius under that.

Thanks Bob


--
Bob Morabito
Sib 5.2.5, 6.2, 7.1.3. 7.5.1
Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD
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Re: Sib. 7.5: Crashing after Sounds install
Posted by phidler - 10 Dec 01:44PM
Thanks, Bob. I will try those steps. It does not present an error dialog, but it does generate a lengthy crash report and prompts me to send it to Apple. Do you want to see that text?
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Re: Sib. 7.5: Crashing after Sounds install
Posted by Bob Morabito - 10 Dec 02:05PM
You're welcome:)

And yes pls copy and paste that entire lengthy crash report here if the steps above dont help-there is actually someone on the forum here who can make sense of them!

Thanks Bob

--
Bob Morabito
Sib 5.2.5, 6.2, 7.1.3. 7.5.1
Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD
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Re: Sib. 7.5: Crashing after Sounds install
Posted by phidler - 10 Dec 03:07PM
I'm waiting for a large Secure Empty Trash process to finish before restarting with a new User Account, but meanwhile, here's some light reading from a crash I just generated:

Process: Sibelius 7.5 [1615]
Path: /Applications/Sibelius 7.5.app/Contents/MacOS/Sibelius 7.5
Identifier: com.avid.sibelius75
Version: 7.5.1 (7.5.1f209)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Sibelius 7.5 [1615]
User ID: 501

Date/Time: 2014-12-10 09:00:55.493 -0600
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: B53DC235-805F-A4FE-7447-FC9DA6F8E950

Sleep/Wake UUID: D3D022F4-C6AA-4C94-93E0-F0772A6A91CA

Time Awake Since Boot: 48000 seconds
Time Since Wake: 43000 seconds

Crashed Thread: 0 Sib - Main Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:
-->
__TEXT 0000000100000000-00000001024ec000 [ 36.9M] r-x/rwx SM=COW /Applications/Sibelius 7.5.app/Contents/MacOS/Sibelius 7.5

Thread 0 Crashed:: Sib - Main Dispatch queue: com.apple.main-thread
0 com.avid.sibelius75 0x0000000100060f8a 0x100000000 + 397194
1 com.avid.sibelius75 0x00000001001c60a7 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 496333
2 com.avid.sibelius75 0x00000001001c6279 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 496799
3 com.avid.sibelius75 0x00000001003f6394 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 2790842
4 com.avid.sibelius75 0x00000001003e867d boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 2734243
5 com.avid.sibelius75 0x00000001006c00ef ULProvider::~ULProvider() + 212513
6 com.avid.sibelius75 0x00000001006c05f6 ULProvider::~ULProvider() + 213800
7 QtCore 0x000000010285e921 QMetaObject::activate(QObject*, QMetaObject const*, int, void**) + 2001
8 QtCore 0x000000010285d9a9 QObject::event(QEvent*) + 51
9 QtGui 0x0000000102adf368 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 304
10 QtGui 0x0000000102adf5e9 QApplication::notify(QObject*, QEvent*) + 603
11 QtCore 0x0000000102849cd6 QCoreApplication::notifyInternal(QObject*, QEvent*) + 104
12 QtGui 0x0000000102adeafa qt_sendSpontaneousEvent(QObject*, QEvent*) + 42
13 QtGui 0x0000000102a97f51 QEventDispatcherMacPrivate::activateTimer(__CFRunLoopTimer*, void*) + 193
14 com.apple.CoreFoundation 0x00007fff85c89b44 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
15 com.apple.CoreFoundation 0x00007fff85c897d3 __CFRunLoopDoTimer + 1059
16 com.apple.CoreFoundation 0x00007fff85cfcd9d __CFRunLoopDoTimers + 301
17 com.apple.CoreFoundation 0x00007fff85c46268 __CFRunLoopRun + 2024
18 com.apple.CoreFoundation 0x00007fff85c45838 CFRunLoopRunSpecific + 296
19 com.apple.HIToolbox 0x00007fff8106143f RunCurrentEventLoopInMode + 235
20 com.apple.HIToolbox 0x00007fff810611ba ReceiveNextEventCommon + 431
21 com.apple.HIToolbox 0x00007fff81060ffb _BlockUntilNextEventMatchingListInModeWithFilter + 71
22 com.apple.AppKit 0x00007fff880e26d1 _DPSNextEvent + 964
23 com.apple.AppKit 0x00007fff880e1e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
24 com.apple.AppKit 0x00007fff880d5e23 -[NSApplication run] + 594
25 QtGui 0x0000000102a994c0 QEventDispatcherMac::processEvents(QFlags) + 840
26 QtCore 0x0000000102847298 QEventLoop::exec(QFlags) + 394
27 QtCore 0x000000010284a40b QCoreApplication::exec() + 175
28 com.avid.sibelius75 0x00000001006daca6 ULProvider::~ULProvider() + 322008
29 com.avid.sibelius75 0x000000010015f681 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 75943
30 com.avid.sibelius75 0x0000000100001944 0x100000000 + 6468

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff88ce022e kevent64 + 10
1 libdispatch.dylib 0x00007fff8a2a9a6a _dispatch_mgr_thread + 52

Thread 2:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff88cdf3f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff80dbc2fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff80dbc279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff80dba4b1 thread_start + 13

Thread 3:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff88cda52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff88cd969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff85c46b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff85c45fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff85c45838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff8781ed20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff8c646b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff80dbc2fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff80dbc279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff80dba4b1 thread_start + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff88cda52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff88cd969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff85c46b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff85c45fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff85c45838 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff882457a7 _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff80dbc2fc _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff80dbc279 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff80dba4b1 thread_start + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff88cda52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff88cd969f mach_msg + 55
2 com.apple.audio.midi.CoreMIDI 0x0000000105f43dcb XServerMachPort::ReceiveMessage(int&, void*, int&) + 125
3 com.apple.audio.midi.CoreMIDI 0x0000000105f5f77e MIDIProcess::RunMIDIInThread() + 112
4 com.apple.audio.midi.CoreMIDI 0x0000000105f44e6a XThread::RunHelper(void*) + 10
5 com.apple.audio.midi.CoreMIDI 0x0000000105f44a9b CAPThread::Entry(CAPThread*) + 109
6 libsystem_pthread.dylib 0x00007fff80dbc2fc _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff80dbc279 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff80dba4b1 thread_start + 13

Thread 6:: Sib - RealWallTimeProvider
0 libsystem_kernel.dylib 0x00007fff88cdf132 __psynch_cvwait + 10
1 com.avid.sibelius75 0x0000000100fcd61b ULProvider::~ULProvider() + 9704269
2 com.avid.sibelius75 0x0000000100fcc5aa ULProvider::~ULProvider() + 9700060
3 com.avid.sibelius75 0x0000000100739f47 ULProvider::~ULProvider() + 711801
4 com.avid.sibelius75 0x000000010073a913 ULProvider::~ULProvider() + 714309
5 com.avid.sibelius75 0x000000010073a8dc ULProvider::~ULProvider() + 714254
6 com.avid.sibelius75 0x0000000100fcbf33 ULProvider::~ULProvider() + 9698405
7 libsystem_pthread.dylib 0x00007fff80dbc2fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff80dbc279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff80dba4b1 thread_start + 13

Thread 7:
0 libsystem_kernel.dylib 0x00007fff88cdf132 __psynch_cvwait + 10
1 QtWebKit 0x000000010420c147 WTF::TCMalloc_PageHeap::scavengerThread() + 91
2 QtWebKit 0x000000010420c1eb WTF::TCMalloc_PageHeap::runScavengerThread(void*) + 9
3 libsystem_pthread.dylib 0x00007fff80dbc2fc _pthread_body + 131
4 libsystem_pthread.dylib 0x00007fff80dbc279 _pthread_start + 176
5 libsystem_pthread.dylib 0x00007fff80dba4b1 thread_start + 13

Thread 8:
0 libsystem_kernel.dylib 0x00007fff88cdf3f6 __select + 10
1 QtCore 0x0000000102876331 QEventDispatcherUNIXPrivate::doSelect(QFlags, timeval*) + 851
2 QtCore 0x000000010287678d QEventDispatcherUNIX::processEvents(QFlags) + 225
3 QtCore 0x0000000102847298 QEventLoop::exec(QFlags) + 394
4 QtCore 0x0000000102758fa6 QThread::exec() + 216
5 QtCore 0x000000010275bc7f QThreadPrivate::start(void*) + 373
6 libsystem_pthread.dylib 0x00007fff80dbc2fc _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff80dbc279 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff80dba4b1 thread_start + 13

Thread 9:: QTKit: listenOnDelegatePort
0 libsystem_kernel.dylib 0x00007fff88cda52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff88cd969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff85c46b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff85c45fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff85c45838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff85cfbed1 CFRunLoopRun + 97
6 com.apple.QTKit 0x00007fff804e0948 listenOnDelegatePort + 372
7 libsystem_pthread.dylib 0x00007fff80dbc2fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff80dbc279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff80dba4b1 thread_start + 13

Thread 10:: QTKit: listenOnNotificationPort
0 libsystem_kernel.dylib 0x00007fff88cda52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff88cd969f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff85c46b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff85c45fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff85c45838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff85cfbed1 CFRunLoopRun + 97
6 com.apple.QTKit 0x00007fff804e0df3 listenOnNotificationPort + 340
7 libsystem_pthread.dylib 0x00007fff80dbc2fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff80dbc279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff80dba4b1 thread_start + 13

Thread 11:
0 libsystem_kernel.dylib 0x00007fff88cdf3f6 __select + 10
1 QtCore 0x0000000102876331 QEventDispatcherUNIXPrivate::doSelect(QFlags, timeval*) + 851
2 QtCore 0x000000010287678d QEventDispatcherUNIX::processEvents(QFlags) + 225
3 QtCore 0x0000000102847298 QEventLoop::exec(QFlags) + 394
4 QtCore 0x0000000102758fa6 QThread::exec() + 216
5 QtCore 0x000000010275bc7f QThreadPrivate::start(void*) + 373
6 libsystem_pthread.dylib 0x00007fff80dbc2fc _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff80dbc279 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff80dba4b1 thread_start + 13

Thread 12:
0 libsystem_kernel.dylib 0x00007fff88cdf946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff80dba4a1 start_wqthread + 13

Thread 13:
0 libsystem_kernel.dylib 0x00007fff88cdf946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff80dba4a1 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00000001026964c0 rbx: 0x0000000000000000 rcx: 0x00000001079bb200 rdx: 0x00007fff5fbfc288
rdi: 0x0000000106014a90 rsi: 0x00000001063ee870 rbp: 0x00007fff5fbfc0e0 rsp: 0x00007fff5fbfc0b0
r8: 0x0000000114395858 r9: 0x0000600000b48770 r10: 0x0000000000000001 r11: 0x0000000000000001
r12: 0x0000000108007600 r13: 0x00000001001c623a r14: 0x0000000114395858 r15: 0x00000001079bb200
rip: 0x0000000100060f8a rfl: 0x0000000000010246 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14


Binary Images:
0x100000000 - 0x1024ebfef +com.avid.sibelius75 (7.5.1 - 7.5.1f209) /Applications/Sibelius 7.5.app/Contents/MacOS/Sibelius 7.5
0x102739000 - 0x1029d2fef +QtCore (4.8) <46A2ED0C-2FF8-303E-A0E2-8BD8B7FC531B> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCore
0x102a5e000 - 0x1033fffe7 +QtGui (4.8) /Applications/Sibelius 7.5.app/Contents/Frameworks/QtGui.framework/Versions/4/QtGui
0x10367c000 - 0x104a39fe7 +QtWebKit (4.9) /Applications/Sibelius 7.5.app/Contents/Frameworks/QtWebKit.framework/Versions/4/QtWebKit
0x10544a000 - 0x10546cfff +QtTest (4.8) <48B39AB8-F2B8-3BBA-8545-D90338A855B8> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtTest.framework/Versions/4/QtTest
0x10547b000 - 0x1054c7fef +QtSvg (4.8) <0C660A1D-02E2-397B-BC13-06CF495AC359> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtSvg.framework/Versions/4/QtSvg
0x1054e3000 - 0x105611fe7 +QtNetwork (4.8) <17B88DF3-787F-38C5-B75B-0A58E3BD315E> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtNetwork.framework/Versions/4/QtNetwork
0x10566d000 - 0x1056b0fff +QtXml (4.8) <1796E11D-2A76-396A-8E3B-047AD909A207> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml
0x1056c7000 - 0x105abafff +QtXmlPatterns (4.8) <77455399-BC49-3FD6-960F-B8E056FFDD43> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtXmlPatterns.framework/Versions/4/QtXmlPatterns
0x105c46000 - 0x105c89fff +phonon (4.4) /Applications/Sibelius 7.5.app/Contents/Frameworks/phonon.framework/Versions/4/phonon
0x105caa000 - 0x105e7bff7 +QtScript (4.8) <5F6532B7-432A-30F3-94DA-864D492E65BC> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtScript.framework/Versions/4/QtScript
0x105f36000 - 0x105f6dfff com.apple.audio.midi.CoreMIDI (1.10 - 88) /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
0x1061d4000 - 0x1061d8ff7 +libqtga.dylib (0) /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqtga.dylib
0x1061ec000 - 0x1061ecfe7 +cl_kernels (???) <2F8D5A5E-AC8A-4449-B55A-B9EDEE4C1EFF> cl_kernels
0x106569000 - 0x106569fef +cl_kernels (???) <4DB72E9D-7F91-4731-9007-3EB7BB22877E> cl_kernels
0x1065ba000 - 0x1065c0fff +libqgif.dylib (0) <11087D84-A073-398E-B254-C46CA0CC92AE> /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqgif.dylib
0x1065c4000 - 0x1065caff7 +libqico.dylib (0) <0474EAAB-7A0B-3827-9D3C-D2AE9AFA3059> /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqico.dylib
0x1065cf000 - 0x1065d4fff +libqsvg.dylib (0) <8B365E60-AD47-36C4-9D16-2841038C57C4> /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqsvg.dylib
0x1065e9000 - 0x1065edfff com.apple.audio.AppleHDAHALPlugIn (267.0 - 267.0) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
0x1066e7000 - 0x106793fff ColorSyncDeprecated.dylib (442) <478F3331-E7E2-36BF-9C4D-A86D8F542225> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x10c084000 - 0x10c440fff +com.avid.sari (7.5.1 - 7.5.1f209) /Applications/Sibelius 7.5.app/Contents/Resources/SARILib.bundle/Contents/MacOS/SARILib
0x10c6d6000 - 0x10c6dafff com.apple.agl (3.3.0 - AGL-3.3.0) <3B0D06B0-99F1-3D5F-8977-340FC462B511> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x10c6e1000 - 0x10c716ff7 libssl.0.9.8.dylib (52) <70680606-475F-3C89-BB5F-E274253DC7C6> /usr/lib/libssl.0.9.8.dylib
0x10d01d000 - 0x10d056fff +libqjpeg.dylib (0) /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqjpeg.dylib
0x10d05f000 - 0x10d0b0fef +libqmng.dylib (0) /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqmng.dylib
0x10d109000 - 0x10d134ff7 +com.grame.JackRouter (JackRouter - 0.9.5) /Library/Audio/Plug-Ins/HAL/JackRouter.plugin/Contents/MacOS/JackRouter
0x10d51e000 - 0x10d573ff7 +libqtiff.dylib (0) <304FB818-C72D-31CE-B4F9-AAFF7760A935> /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqtiff.dylib
0x10e0d8000 - 0x10e1befef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra.dylib
0x10f7b5000 - 0x10f7e2fff +Jackmp (1) <0A47BA3E-580F-F3D8-9E3F-898EDFC73081> /Library/Frameworks/Jackmp.framework/Versions/A/Jackmp
0x7fff6c653000 - 0x7fff6c689837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff800aa000 - 0x7fff800dafff libsystem_m.dylib (3086.1) <1E12AB45-6D96-36D0-A226-F24D9FB0D9D6> /usr/lib/system/libsystem_m.dylib
0x7fff800db000 - 0x7fff800e6ff7 libcsfde.dylib (471) <797691FA-FC0A-3A95-B6E8-BDB75AEAEDFD> /usr/lib/libcsfde.dylib
0x7fff801d4000 - 0x7fff801e8ff7 com.apple.MultitouchSupport.framework (260.30 - 260.30) <28728A7D-E048-3B14-9932-839A87D381FE> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x7fff8020e000 - 0x7fff80223ffb libCGInterfaces.dylib (294.1) <1A6AADE6-09EC-3054-85F9-E6A3607EBA70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/Libraries/libCGInterfaces.dylib
0x7fff80224000 - 0x7fff804cbff7 com.apple.RawCamera.bundle (6.01 - 766) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff804cc000 - 0x7fff804ccff7 libkeymgr.dylib (28) <77845842-DE70-3CC5-BD01-C3D14227CED5> /usr/lib/system/libkeymgr.dylib
0x7fff804cd000 - 0x7fff80611ff7 com.apple.QTKit (7.7.3 - 2890) <6F6CD79F-CFBB-3FE4-82C6-47991346FB17> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
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0x7fff8fa4e000 - 0x7fff8fa59ff7 com.apple.speech.synthesis.framework (5.2.6 - 5.2.6) <9434AA45-B6BD-37F7-A866-172196A7F91B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff8fa5a000 - 0x7fff8fa79fff com.apple.CoreDuet (1.0 - 1) <36AA9FD5-2685-314D-B364-3FA4688D86BD> /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet
0x7fff8fa7a000 - 0x7fff8faa6fff com.apple.framework.SystemAdministration (1.0 - 1.0) /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/SystemAdministration
0x7fff8faa7000 - 0x7fff8faaafff com.apple.xpc.ServiceManagement (1.0 - 1) <7E9E6BB7-AEE7-3F59-BAC0-59EAF105D0C8> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff8faab000 - 0x7fff8fad3fff libsystem_info.dylib (459) /usr/lib/system/libsystem_info.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 6
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 20481
thread_create: 1
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=305.2M resident=218.9M(72%) swapped_out_or_unallocated=86.3M(28%)
Writable regions: Total=1.5G written=159.3M(11%) resident=199.3M(13%) swapped_out=0K(0%) unallocated=1.3G(87%)

REGION TYPE VIRTUAL
=========== =======
CG backing stores 16.7M
CG image 16K
CG shared images 304K
CoreImage 8K
CoreUI image data 160K
Image IO 160K
JS JIT generated code 128.0M
JS JIT generated code (reserved) 896.0M reserved VM address space (unallocated)
JS VM register file 4160K
JS garbage collector 16K
Kernel Alloc Once 8K
MALLOC 405.1M
MALLOC (admin) 32K
Memory Tag 242 12K
OpenCL 16K
STACK GUARD 56.1M
Stack 14.2M
VM_ALLOCATE 17.3M
WebKit Malloc 5344K
__DATA 22.3M
__IMAGE 528K
__LINKEDIT 87.5M
__TEXT 217.7M
__UNICODE 544K
mapped file 84.6M
shared memory 4K
=========== =======
TOTAL 1.9G
TOTAL, minus reserved VM space 1.0G


Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 3.1 GHz, 12 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344246313333392E43313646
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435435313236344246313333392E43313646
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 2 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N, 485.9 MB
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
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Re: Sib. 7.5: Crashing after Sounds install
Posted by phidler - 10 Dec 03:51PM
Just tried launching on another User Account, a non-admin account with Parental Controls in place, and Sibelius seems to be working fine, including audio.

I'm guessing I need to delete some corrupted preference file(s), but don't want to lose all my settings. Advice?
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Re: Sib. 7.5: Crashing after Sounds install
Posted by Bob Morabito - 10 Dec 04:07PM
Pls see this thread:

http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?com=thread&start=597217&groupid=3&&guest=1#597238

For now, Id consider Robin Walkers advice there of using Sib from that new account as a viable workaround, and not deleting anything until there has been more replies to your thread here.

Thanks Bob

PS Did you also repair permissions? Does the original setup still crash?
--
Bob Morabito
Sib 5.2.5, 6.2, 7.1.3. 7.5.1
Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD
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Re: Sib. 7.5: Crashing after Sounds install
Posted by phidler - 10 Dec 04:09PM
"Yes" to both PS questions. Thanks for all this attention, Bob!
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Re: Sib. 7.5: Crashing after Sounds install
Posted by phidler - 10 Dec 04:36PM
Well, this certainly seems likely to be part of the problem, if not with the crashing, at least the lack of sound: All choices on the Configuration menu yield the same result, i.e., a blank "Available Devices" window (see attached image).

I can confirm that I did a full install and update of the Sibelius 7 Sounds yesterday, and that the directory at User/Library/Application Support/Avid/Sibelius Sounds is 38.65GB in size.

I still have Sibelius 6 installed, and there's a directory in Application Support for Sibelius Software (rather than Avid) which has its own Sibelius 5, Sibelius 6, and Sibelius Sounds subdirectories. However, I've been using 7.5 for a few months, and my issues only began occurring this past week.

Oh, and I tried switching 7.5 to 32-bit mode, with no difference.
Attachment Screenshot 2014-12-10 10.27.58.png (69K)
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Re: Sib. 7.5: Crashing after Sounds install
Posted by Robin Walker - 10 Dec 05:34PM
Please show us a screen-shot of "Audio Engine Options".

--
Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.
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Re: Sib. 7.5: Crashing after Sounds install
Posted by phidler - 10 Dec 06:39PM
It was similarly blank, and when I switched Virtual Instruments on and restarted Sibelius, I was then able to choose from Interface options (no options appeared prior to relaunch). This seems to have fixed my problem for the time being; I can now interact with the score without crashing.

Thanks to all who helped!
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Re: Sib. 7.5: Crashing after Sounds install
Posted by Bob Morabito - 10 Dec 07:03PM
You're welcome (for my part:))--so glad its working!

Thanks Bob



--
Bob Morabito
Sib 5.2.5, 6.2, 7.1.3. 7.5.1
Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD
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Messages in this thread

Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 03:12AM
     Re: Sib. 7.5: Crashing after Sounds install - Bob Morabito, 10 Dec 05:05AM
         Re: Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 01:44PM
             Re: Sib. 7.5: Crashing after Sounds install - Bob Morabito, 10 Dec 02:05PM
                 Re: Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 03:07PM
                     Re: Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 03:51PM
                         Re: Sib. 7.5: Crashing after Sounds install - Bob Morabito, 10 Dec 04:07PM
                             Re: Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 04:09PM
                                 Re: Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 04:36PM
                                     Re: Sib. 7.5: Crashing after Sounds install - Robin Walker, 10 Dec 05:34PM
                                         Re: Sib. 7.5: Crashing after Sounds install - phidler, 10 Dec 06:39PM
                                             Re: Sib. 7.5: Crashing after Sounds install - Bob Morabito, 10 Dec 07:03PM