Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by Steve Kharouba - 22 Oct 11:00PM Hide picture Hi, Someone please help as I can't use Sibelius at all anymore. Basically either of the following causes Sibelius to crash instantly, from either opening a file or creating a blank score: - One mouse click on any note in the score - Pressing the "space bar"...whether to start playback or to stop playback if the "P" key was used to initiate playback. I have tried uninstalling and re-installing Sibelius and the Sibelius Sounds but nothing has changed. A few things to note: - If I click on any of the ribbon tabs, it does not crash. - When I hit play (with "P"), there is no sound that plays. This prompted me to check the Audio Engine Options, where for some reason everything is greyed out except for the "Clean Up" and "Repair" buttons under the "Rewire" section...both of which don't do anything. So I can't exactly change anything here.. - When I open a score, the progress bar at the bottom that shows the sounds loading for the score doesn't appear at all, even with scores that would usually require at least a minute to load the sounds. - I still have an un-activated version of Sibelius 7.1.3 installed on my machine (even tho I can't get it to re-activate after multiple attempts!!) and it works perfectly fine with any of the same scores or a blank score...meaning it doesn't crash and has playback and I can change the interface in the Audio Engine Options I've had Sibelius 7.5.1 run perfectly fine for a few months and it just started doing this two nights ago. With that said, a few nights ago I opened an older score from Sibelius 7 with Sibelius 7.5.1 and when I played it back I noticed immediately that only the staccato notes on the cello didn't play and that the double bass wasn't sounding at all either. So I decide to open it using Sibelius 7, which prompted me with a "activate now" dialogue box. As I mentioned above, I tried to activate it and it didn't work, which made me search these forums for a solution as it has been noted that users can have both versions working on the same machine. I tried a solution which seemed to have worked for others on the forum but it still didn't work. *I believe however, this solution may have caused a problem with Sibelius 7.5.1.* Basically the solution outlined steps to delete the Sibelius folder in Macintosh HD/Library/Application Support/Avid/Licenses and then to run either versions of Sibelius...activate that version and both would automatically be activated. Obviously that didn't work and now it has possibly caused bigger problems...can anyone shed some light on this please. Sibelius 7.5.1 27" iMac 2.66 GHz Intel Core i5 (quad), 12 GB 1067 MHz DDR3 OS X 10.8.4 Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by Bob Morabito - 23 Oct 12:31AM Hide picture For Sibelius not working pls try: 1)repairing Disk Permissions 2)create a new User Account on your Mac and try running Sibelius under that For the activation issues: You might try contacting the Avid registration support team. Please complete the form here: http://avid.force.com/Support/RegistrationCaseCreation or here http://www.sibelius.com/documents/contact_form.html Hope this helps. Thanks Bob -- Bob Morabito Sib 5.2.5, 6.2, 7.1.3. 7.5.1 Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by Bob Morabito - 23 Oct 12:32AM Hide picture PS It also might help if you copy and paste your entire crash log here when Sib crashes. Thanks Bob -- Bob Morabito Sib 5.2.5, 6.2, 7.1.3. 7.5.1 Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by Steve Kharouba - 23 Oct 01:08AM Hide picture Thanks for the quick reply Bob! Unfortunately, during the last un-install/re-install attempt, I realized I missed a few things that needed to be deleted before I re-installed it. So I am in the midst of complete re-install right now, as I have done a "real" complete un-install lol. Of course, if the issue continues this time around I will try your suggestions as well as provide an entire crash log. Thanks again. Steve. Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by Bob Morabito - 23 Oct 01:22AM Hide picture You're welcome Steve--good luck with this:) Thanks Bob -- Bob Morabito Sib 5.2.5, 6.2, 7.1.3. 7.5.1 Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by Steve Kharouba - 24 Oct 12:49AM Hide picture Hey Bob So it's back to working again after the re-install, which is great, except the Double Bass is still not sounding, which was the initial problem I had before everything got messed up. I just tried changing the sound configuration to General MIDI and it seems to work. But for some reason when I choose Sibelius 7 Sounds, it doesn't. Would you have any suggestions to fix this...maybe an update I'm missing, as this is definitely a new problem that I noticed this week. Thanks in advance. Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by Steve Kharouba - 24 Oct 12:56AM Hide picture Oh and even if I click on any of the notes on the Double Bass staves, the note doesn't sound (I have 'play notes as you edit' turned on). I also just tried selecting 'auto' on the bass channel of the mixer, to have sibelius change it to the default sound, and now the violas and cellos dont work either. When I change the double basses to play a solo bass sound it seems to work.... I'm really not sure whats going on here, especially now that the other two instruments arent working Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by Bob Morabito - 24 Oct 12:59AM Hide picture Youre welcome:) Is there a bass clarinet in the score? Have you installed this patch in your sounds library? http://avid.force.com/pkb/articles/en_US/troubleshooting/Unable-to-play-back-some-scores-in-Sibelius-7-5-problem-with-Bass-Clarinet-patch Thanks Bob -- Bob Morabito Sib 5.2.5, 6.2, 7.1.3. 7.5.1 Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by Steve Kharouba - 24 Oct 02:43AM Hide picture Yeah there is a bass clarinet...and now I haven't installed that patch. I will do that as soon as I can. Thanks again Bob!! Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by Bob Morabito - 24 Oct 02:59AM Hide picture You're welcome Steve:) Thanks Bob -- Bob Morabito Sib 5.2.5, 6.2, 7.1.3. 7.5.1 Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by Steve Kharouba - 27 Oct 03:30AM Hide picture Hey Bob I was gone over the weekend so I wasn't able to install the new Bass Clarinet Patch until now. Unfortunately, it didn't fix the issue. Any other ideas? Thanks. Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by RUDOLF HAKEN - 08 Jan 09:20PM Hide picture Hi, I'm having the same issue Steve Kharouba described - Sibelius 7.5.1 crashes as soon as I attempt to initiate playback. This occurs whether or not I'm going through my audio interface (MOTU Ultralite MK3). It occurs in Mavericks as well as Yosemite OS. This issue suddenly came up two days ago. Repairing disk permissions doesn't help. However, Sibelius works perfectly well when I log into my guest account on my Mac, as you suggested. This is the crash log I get in my primary account, using my MOTU Ultralite on my MacBook Pro (late 2011): Process: Sibelius 7.5 [1136] Path: /Applications/Sibelius 7.5.app/Contents/MacOS/Sibelius 7.5 Identifier: com.avid.sibelius75 Version: 7.5.1 (7.5.1f209) Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: Sibelius 7.5 [1136] User ID: 501 Date/Time: 2015-01-08 15:11:51.512 -0600 OS Version: Mac OS X 10.10.1 (14B25) Report Version: 11 Anonymous UUID: C422307C-5453-799C-F7FD-B668ACCC084C Time Awake Since Boot: 11000 seconds Crashed Thread: 0 Sib - Main Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000 VM Regions Near 0: --> __TEXT 0000000100000000-00000001024ec000 [ 36.9M] r-x/rwx SM=COW /Applications/Sibelius 7.5.app/Contents/MacOS/Sibelius 7.5 Thread 0 Crashed:: Sib - Main Dispatch queue: com.apple.main-thread 0 com.avid.sibelius75 0x0000000100060f8a 0x100000000 + 397194 1 com.avid.sibelius75 0x0000000100060f46 0x100000000 + 397126 2 com.avid.sibelius75 0x00000001001a4a64 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 359562 3 com.avid.sibelius75 0x00000001001ebbbd boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 650723 4 com.avid.sibelius75 0x000000010073d563 ULProvider::~ULProvider() + 725653 5 com.avid.sibelius75 0x00000001001ea37b boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 644513 6 com.avid.sibelius75 0x00000001001a3fee boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 356884 7 com.avid.sibelius75 0x000000010017d80e boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 199220 8 com.avid.sibelius75 0x00000001006bf757 ULProvider::~ULProvider() + 210057 9 com.avid.sibelius75 0x00000001006be9d5 ULProvider::~ULProvider() + 206599 10 QtCore 0x0000000102848161 QCoreApplicationPrivate::sendThroughObjectEventFilters(QObject*, QEvent*) + 155 11 QtGui 0x0000000102adf358 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 288 12 QtGui 0x0000000102adf8dc QApplication::notify(QObject*, QEvent*) + 1358 13 QtCore 0x0000000102849cd6 QCoreApplication::notifyInternal(QObject*, QEvent*) + 104 14 QtGui 0x0000000102adeafa qt_sendSpontaneousEvent(QObject*, QEvent*) + 42 15 QtGui 0x0000000102b4c60e QKeyMapper::sendKeyEvent(QWidget*, bool, QEvent::Type, int, QFlags, QString const&, bool, int, unsigned int, unsigned int, unsigned int, bool*) + 142 16 QtGui 0x0000000102b4da5e QKeyMapperPrivate::translateKeyEvent(QWidget*, OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, bool) + 1176 17 QtGui 0x0000000102a9418d qt_dispatchKeyEvent(void*, QWidget*) + 301 18 QtGui 0x0000000102a867e4 -[QCocoaView keyDown:] + 276 19 com.apple.AppKit 0x00007fff8f9809f6 -[NSWindow _reallySendEvent:] + 3266 20 com.apple.AppKit 0x00007fff8f40d50c -[NSWindow sendEvent:] + 368 21 QtGui 0x0000000102a8c3df -[QCocoaWindow sendEvent:] + 111 22 com.apple.AppKit 0x00007fff8f3bf811 -[NSApplication sendEvent:] + 4153 23 QtGui 0x0000000102a8fc72 -[QNSApplication sendEvent:] + 82 24 com.apple.AppKit 0x00007fff8f24be98 -[NSApplication run] + 711 25 QtGui 0x0000000102a994c0 QEventDispatcherMac::processEvents(QFlags) + 840 26 QtCore 0x0000000102847298 QEventLoop::exec(QFlags) + 394 27 QtCore 0x000000010284a40b QCoreApplication::exec() + 175 28 com.avid.sibelius75 0x00000001006daca6 ULProvider::~ULProvider() + 322008 29 com.avid.sibelius75 0x000000010015f681 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 75943 30 com.avid.sibelius75 0x0000000100001944 0x100000000 + 6468 Thread 1:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x00007fff965d722e kevent64 + 10 1 libdispatch.dylib 0x00007fff9246ba6a _dispatch_mgr_thread + 52 Thread 2:: com.apple.CFSocket.private 0 libsystem_kernel.dylib 0x00007fff965d63f6 __select + 10 1 libsystem_pthread.dylib 0x00007fff959382fc _pthread_body + 131 2 libsystem_pthread.dylib 0x00007fff95938279 _pthread_start + 176 3 libsystem_pthread.dylib 0x00007fff959364b1 thread_start + 13 Thread 3: 0 libsystem_kernel.dylib 0x00007fff965d152e mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff965d069f mach_msg + 55 2 com.apple.CoreFoundation 0x00007fff93156b14 __CFRunLoopServiceMachPort + 212 3 com.apple.CoreFoundation 0x00007fff93155fdb __CFRunLoopRun + 1371 4 com.apple.CoreFoundation 0x00007fff93155838 CFRunLoopRunSpecific + 296 5 com.apple.AppKit 0x00007fff8f3bb7a7 _NSEventThread + 137 6 libsystem_pthread.dylib 0x00007fff959382fc _pthread_body + 131 7 libsystem_pthread.dylib 0x00007fff95938279 _pthread_start + 176 8 libsystem_pthread.dylib 0x00007fff959364b1 thread_start + 13 Thread 4: 0 libsystem_kernel.dylib 0x00007fff965d152e mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff965d069f mach_msg + 55 2 com.apple.audio.midi.CoreMIDI 0x0000000105f43dcb XServerMachPort::ReceiveMessage(int&, void*, int&) + 125 3 com.apple.audio.midi.CoreMIDI 0x0000000105f5f77e MIDIProcess::RunMIDIInThread() + 112 4 com.apple.audio.midi.CoreMIDI 0x0000000105f44e6a XThread::RunHelper(void*) + 10 5 com.apple.audio.midi.CoreMIDI 0x0000000105f44a9b CAPThread::Entry(CAPThread*) + 109 6 libsystem_pthread.dylib 0x00007fff959382fc _pthread_body + 131 7 libsystem_pthread.dylib 0x00007fff95938279 _pthread_start + 176 8 libsystem_pthread.dylib 0x00007fff959364b1 thread_start + 13 Thread 5:: Sib - RealWallTimeProvider 0 libsystem_kernel.dylib 0x00007fff965d6132 __psynch_cvwait + 10 1 com.avid.sibelius75 0x0000000100fcd61b ULProvider::~ULProvider() + 9704269 2 com.avid.sibelius75 0x0000000100fcc5aa ULProvider::~ULProvider() + 9700060 3 com.avid.sibelius75 0x0000000100739f47 ULProvider::~ULProvider() + 711801 4 com.avid.sibelius75 0x000000010073a913 ULProvider::~ULProvider() + 714309 5 com.avid.sibelius75 0x000000010073a8dc ULProvider::~ULProvider() + 714254 6 com.avid.sibelius75 0x0000000100fcbf33 ULProvider::~ULProvider() + 9698405 7 libsystem_pthread.dylib 0x00007fff959382fc _pthread_body + 131 8 libsystem_pthread.dylib 0x00007fff95938279 _pthread_start + 176 9 libsystem_pthread.dylib 0x00007fff959364b1 thread_start + 13 Thread 6: 0 libsystem_kernel.dylib 0x00007fff965d6132 __psynch_cvwait + 10 1 QtWebKit 0x000000010420c147 WTF::TCMalloc_PageHeap::scavengerThread() + 91 2 QtWebKit 0x000000010420c1eb WTF::TCMalloc_PageHeap::runScavengerThread(void*) + 9 3 libsystem_pthread.dylib 0x00007fff959382fc _pthread_body + 131 4 libsystem_pthread.dylib 0x00007fff95938279 _pthread_start + 176 5 libsystem_pthread.dylib 0x00007fff959364b1 thread_start + 13 Thread 7: 0 libsystem_kernel.dylib 0x00007fff965d63f6 __select + 10 1 QtCore 0x0000000102876331 QEventDispatcherUNIXPrivate::doSelect(QFlags, timeval*) + 851 2 QtCore 0x000000010287678d QEventDispatcherUNIX::processEvents(QFlags) + 225 3 QtCore 0x0000000102847298 QEventLoop::exec(QFlags) + 394 4 QtCore 0x0000000102758fa6 QThread::exec() + 216 5 QtCore 0x000000010275bc7f QThreadPrivate::start(void*) + 373 6 libsystem_pthread.dylib 0x00007fff959382fc _pthread_body + 131 7 libsystem_pthread.dylib 0x00007fff95938279 _pthread_start + 176 8 libsystem_pthread.dylib 0x00007fff959364b1 thread_start + 13 Thread 8:: QTKit: listenOnDelegatePort 0 libsystem_kernel.dylib 0x00007fff965d152e mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff965d069f mach_msg + 55 2 com.apple.CoreFoundation 0x00007fff93156b14 __CFRunLoopServiceMachPort + 212 3 com.apple.CoreFoundation 0x00007fff93155fdb __CFRunLoopRun + 1371 4 com.apple.CoreFoundation 0x00007fff93155838 CFRunLoopRunSpecific + 296 5 com.apple.CoreFoundation 0x00007fff9320bed1 CFRunLoopRun + 97 6 com.apple.QTKit 0x00007fff8d677948 listenOnDelegatePort + 372 7 libsystem_pthread.dylib 0x00007fff959382fc _pthread_body + 131 8 libsystem_pthread.dylib 0x00007fff95938279 _pthread_start + 176 9 libsystem_pthread.dylib 0x00007fff959364b1 thread_start + 13 Thread 9:: QTKit: listenOnNotificationPort 0 libsystem_kernel.dylib 0x00007fff965d152e mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff965d069f mach_msg + 55 2 com.apple.CoreFoundation 0x00007fff93156b14 __CFRunLoopServiceMachPort + 212 3 com.apple.CoreFoundation 0x00007fff93155fdb __CFRunLoopRun + 1371 4 com.apple.CoreFoundation 0x00007fff93155838 CFRunLoopRunSpecific + 296 5 com.apple.CoreFoundation 0x00007fff9320bed1 CFRunLoopRun + 97 6 com.apple.QTKit 0x00007fff8d677df3 listenOnNotificationPort + 340 7 libsystem_pthread.dylib 0x00007fff959382fc _pthread_body + 131 8 libsystem_pthread.dylib 0x00007fff95938279 _pthread_start + 176 9 libsystem_pthread.dylib 0x00007fff959364b1 thread_start + 13 Thread 10: 0 libsystem_kernel.dylib 0x00007fff965d63f6 __select + 10 1 QtCore 0x0000000102876331 QEventDispatcherUNIXPrivate::doSelect(QFlags, timeval*) + 851 2 QtCore 0x000000010287678d QEventDispatcherUNIX::processEvents(QFlags) + 225 3 QtCore 0x0000000102847298 QEventLoop::exec(QFlags) + 394 4 QtCore 0x0000000102758fa6 QThread::exec() + 216 5 QtCore 0x000000010275bc7f QThreadPrivate::start(void*) + 373 6 libsystem_pthread.dylib 0x00007fff959382fc _pthread_body + 131 7 libsystem_pthread.dylib 0x00007fff95938279 _pthread_start + 176 8 libsystem_pthread.dylib 0x00007fff959364b1 thread_start + 13 Thread 11: 0 libsystem_kernel.dylib 0x00007fff965d6946 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff959364a1 start_wqthread + 13 Thread 12: 0 libsystem_kernel.dylib 0x00007fff965d6946 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff959364a1 start_wqthread + 13 Thread 13: 0 libsystem_kernel.dylib 0x00007fff965d6946 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff959364a1 start_wqthread + 13 Thread 14: 0 libsystem_kernel.dylib 0x00007fff965d6946 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff959364a1 start_wqthread + 13 Thread 15: 0 libsystem_kernel.dylib 0x00007fff965d6946 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff959364a1 start_wqthread + 13 Thread 16: 0 libsystem_kernel.dylib 0x00007fff965d6946 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff959364a1 start_wqthread + 13 Thread 0 crashed with X86 Thread State (64-bit): rax: 0x00000001026964c0 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x000060800442bf28 rdi: 0x000000010605e730 rsi: 0x0000000000000002 rbp: 0x00007fff5fbfe120 rsp: 0x00007fff5fbfe0f0 r8: 0x0000000000000001 r9: 0xbaddc0dedeadbead r10: 0x00000001124d3020 r11: 0x0000000000000002 r12: 0x0000608000249e70 r13: 0x00007fff5fbfe2b8 r14: 0x00000001148cb820 r15: 0x0000000107897300 rip: 0x0000000100060f8a rfl: 0x0000000000010246 cr2: 0x0000000000000000 Logical CPU: 0 Error Code: 0x00000004 Trap Number: 14 Binary Images: 0x100000000 - 0x1024ebfef +com.avid.sibelius75 (7.5.1 - 7.5.1f209) /Applications/Sibelius 7.5.app/Contents/MacOS/Sibelius 7.5 0x102739000 - 0x1029d2fef +QtCore (4.8) <46A2ED0C-2FF8-303E-A0E2-8BD8B7FC531B> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCore 0x102a5e000 - 0x1033fffe7 +QtGui (4.8) /Applications/Sibelius 7.5.app/Contents/Frameworks/QtGui.framework/Versions/4/QtGui 0x10367c000 - 0x104a39fe7 +QtWebKit (4.9) /Applications/Sibelius 7.5.app/Contents/Frameworks/QtWebKit.framework/Versions/4/QtWebKit 0x10544a000 - 0x10546cfff +QtTest (4.8) <48B39AB8-F2B8-3BBA-8545-D90338A855B8> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtTest.framework/Versions/4/QtTest 0x10547b000 - 0x1054c7fef +QtSvg (4.8) <0C660A1D-02E2-397B-BC13-06CF495AC359> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtSvg.framework/Versions/4/QtSvg 0x1054e3000 - 0x105611fe7 +QtNetwork (4.8) <17B88DF3-787F-38C5-B75B-0A58E3BD315E> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtNetwork.framework/Versions/4/QtNetwork 0x10566d000 - 0x1056b0fff +QtXml (4.8) <1796E11D-2A76-396A-8E3B-047AD909A207> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml 0x1056c7000 - 0x105abafff +QtXmlPatterns (4.8) <77455399-BC49-3FD6-960F-B8E056FFDD43> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtXmlPatterns.framework/Versions/4/QtXmlPatterns 0x105c46000 - 0x105c89fff +phonon (4.4) /Applications/Sibelius 7.5.app/Contents/Frameworks/phonon.framework/Versions/4/phonon 0x105caa000 - 0x105e7bff7 +QtScript (4.8) <5F6532B7-432A-30F3-94DA-864D492E65BC> /Applications/Sibelius 7.5.app/Contents/Frameworks/QtScript.framework/Versions/4/QtScript 0x105f36000 - 0x105f6dfff com.apple.audio.midi.CoreMIDI (1.10 - 88) /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI 0x1062a0000 - 0x1062a0fef +cl_kernels (???) <518D640E-2A9C-4822-A71D-D10EA1A9B794> cl_kernels 0x1062af000 - 0x1062afff5 +cl_kernels (???) cl_kernels 0x1062d8000 - 0x1062dcfff com.apple.audio.AppleHDAHALPlugIn (267.0 - 267.0) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn 0x106700000 - 0x1067acfff ColorSyncDeprecated.dylib (442) <478F3331-E7E2-36BF-9C4D-A86D8F542225> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/Resources/ColorSyncDeprecated.dylib 0x1082a7000 - 0x1082abfff com.apple.agl (3.3.0 - AGL-3.3.0) <3B0D06B0-99F1-3D5F-8977-340FC462B511> /System/Library/Frameworks/AGL.framework/Versions/A/AGL 0x10bee1000 - 0x10c29dfff +com.avid.sari (7.5.1 - 7.5.1f209) /Applications/Sibelius 7.5.app/Contents/Resources/SARILib.bundle/Contents/MacOS/SARILib 0x10c533000 - 0x10c568ff7 libssl.0.9.8.dylib (52) <70680606-475F-3C89-BB5F-E274253DC7C6> /usr/lib/libssl.0.9.8.dylib 0x10c5d0000 - 0x10c5d6fff +libqgif.dylib (0) <11087D84-A073-398E-B254-C46CA0CC92AE> /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqgif.dylib 0x10c5da000 - 0x10c5e0ff7 +libqico.dylib (0) <0474EAAB-7A0B-3827-9D3C-D2AE9AFA3059> /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqico.dylib 0x10c5e5000 - 0x10c61efff +libqjpeg.dylib (0) /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqjpeg.dylib 0x10c627000 - 0x10c678fef +libqmng.dylib (0) /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqmng.dylib 0x10c68b000 - 0x10c690fff +libqsvg.dylib (0) <8B365E60-AD47-36C4-9D16-2841038C57C4> /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqsvg.dylib 0x10c695000 - 0x10c699ff7 +libqtga.dylib (0) /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqtga.dylib 0x10c69d000 - 0x10c6f2ff7 +libqtiff.dylib (0) <304FB818-C72D-31CE-B4F9-AAFF7760A935> /Applications/Sibelius 7.5.app/Contents/Plugins/imageformats/libqtiff.dylib 0x10cd25000 - 0x10cd6dff7 +com.motu.driver.FWA.HALPlugin (1.6 64254) /Library/Extensions/MOTUFireWireAudio.kext/Contents/PlugIns/FWHALPlugin.bundle/Contents/MacOS/FWHALPlugin 0x10ec49000 - 0x10ed2ffef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra.dylib 0x10f076000 - 0x10f07cfff com.apple.CacheDelete (1.0 - 1) <3F50437C-8B4F-3407-91FA-C0DF1131CD7B> /System/Library/PrivateFrameworks/CacheDelete.framework/CacheDelete 0x1160b4000 - 0x1160c1fff libGPUSupport.dylib (11.0.7) 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Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by Robin Walker - 08 Jan 11:20PM Hide picture Rudolf, The fact that Sibelius works without crashing in one account, but not in the other, means that there might be some corruption in the user settings or preferences for Sibelius in the crashing account. You could try deleting all the user preferences, and allowing Sibelius to re-create them on next launch. That is: if you can afford to lose all your settings and preferences. The things to try deleting are: ~/Library/Preferences/com.avid.sibelius75.plist (if that is its correct name, something like that) or the entire folder tree under: ~/Library/Application Support/Avid/Sibelius 7.5/ Both those references are to the USER LIBRARY, not the system library. Do not delete anything from the system library. Do not use Spotlight or search to find these locations: follow the paths given above. However, these deletions are very strong medicine, and you should feel confident that you can survive re-building your settings and preferences from scratch, before starting. -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB. Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by RUDOLF HAKEN - 09 Jan 12:28AM Hide picture Thanks. These two items appear to be missing already. I can't find any file for avid or sibelius in ~/Library/Preferences. The folder tree under ~/Library/Application Support/Avid/Sibelius 7.5/ is already empty. How can I make Sibelius reconstruct these? Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by RUDOLF HAKEN - 09 Jan 04:07AM Hide picture OK, now I found the files through the Go menu in the finder and removed them. Then I opened Sibelius again, but it still crashed when I tried playback. Then I reinstalled Sibelius, but it still crashes. Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by Robin Walker - 09 Jan 05:13PM Hide picture Rudolf, One way to work round this problem is: - create a new user account in the Mac OS; - log out of your current user account (and never use it again); - log in to your new user account; - copy your files from "Documents" in your old account to "Documents" in the new account; - use Sibelius in the new account. -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB. Back to top | All threads

Re: Sib. 7.5: Sibelius constant crashing and is unusable...Help Please!! Posted by RUDOLF HAKEN - 09 Jan 09:15PM Hide picture That worked! Thanks so much for your help, Robin!! Back to top | All threads