Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 14 Oct 05:17PM Hide picture I am UNABLE to activate my Sib. 7.5, even though, I installed all 4 disks, and copied the System ID and the Activation ID. If I send an e-mail to AVID, it will be days before I get an answer from them, and I'm not good with all tutorials. Any suggestions would be helpful. Thanks, Mimi P. S. I'm beyond stressed. -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Porter - 14 Oct 05:31PM Hide picture OK, what happens when you try to activate Sibelius? Error popups, nothing, etc? -- Bob Porter Sibelius 7.5.1,W8.1,C2Quad OC'ed to 3.4 Ghz,8 GB slower ram than I'd like, 250GB SSD. Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 14 Oct 05:35PM Hide picture Hi Bob, I enter the System and Activation ID and I get an error message, saying to try later. When I actually went into Sib 7.5, it said to go to FILE>HELP>DEACTIVATE SIBELIUS 7. This last instruction to deactive sib 7 doesn't appear on in the help page. I know if I write to Sam Butler or someone else, it will be days before I get an answer. Should I DELETE Sib. 7? Thanks for your help in advance, Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Porter - 14 Oct 06:19PM Hide picture Mimi, If I remember correctly, I had a similar issue installing 7.5. No need to delete 7, just open it, and deactivate it. To do that, open 7,select File(upper left),go down the left side to select Help, over on the right is a button to de activate Sibelius. Then see if you can activate 7.5. -- Bob Porter Sibelius 7.5.1,W8.1,C2Quad OC'ed to 3.4 Ghz,8 GB slower ram than I'd like, 250GB SSD. Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 14 Oct 06:39PM Hide picture Hi Bob, I restarted my computer, relaunched Sibelius 7, hit the file,help, and deactivate Sib. 7 and this was the following message that I received. "202 Deactivation failed; no features were available to be deactivated". What do I do now? Should I UNINSTALL 7.5 and reload, or should I delete Sib 7? I'm absolutely FURIOUS- I've spent four hours trying to get this to work, and nothing is going right. Thanks. -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Philip Woodroffe - 14 Oct 06:49PM Hide picture Why don't you email the sibelius team rather than sam, it gives more chance of a quick reply, as there are more team than just same. when i have had activation problems i have emailed them and I have had a reply often within hours max the next day. If it really is urgent you can normally give a call they don't charge you for activation issues. -- macbook pro i7 non retina 2.9ghz 16gb ram 10.9.5 1TB SSD boot drive, 2tb storage drive. sib 6.2.0 and sib 7.1.3 and 7.5.1 sibelius choral and garitan personal orchestra. (aria 4). east west symphonic east west symphonic orchestra with johnathan loving sound sets photoscore 7.2. note performer musescore noteworthy melody assistant and virtual singer. Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 14 Oct 06:53PM Hide picture Hi Philip, First of all, I can never find their e-mail form that's part of the support program, and secondly, when I call them, I have to listen to a recording, then they keep me hanging. If you can give me the e-mail address of the team and/or the 'phone number, that might help. Thanks. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 14 Oct 07:01PM Hide picture I tried calling them. Nobody picks up, and I get bunch on useless recorded information. Thanks just the same; I'm seriously thinking of returning the software. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Morabito - 14 Oct 07:12PM Hide picture Try contacting the Avid registration support team. Please complete the form here: http://avid.force.com/Support/RegistrationCaseCreation or here http://www.sibelius.com/documents/contact_form.html Hope this helps. Thanks Bob PS Sam's email is: sam.butler@avid.com -- Bob Morabito Sib 5.2.5, 6.2, 7.1.3. 7.5.1 Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Morabito - 14 Oct 07:21PM Hide picture PS This is about contacting Sib support: http://www.sibelius.com/helpcenter/contact.html Thanks Bob--hope it gets cleared up Mimi. -- Bob Morabito Sib 5.2.5, 6.2, 7.1.3. 7.5.1 Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Porter - 14 Oct 08:25PM Hide picture Mimi. After the deactivate failed, what did the button say? Does the page say that Sibelius 7 is activated? -- Bob Porter Sibelius 7.5.1,W8.1,C2Quad OC'ed to 3.4 Ghz,8 GB slower ram than I'd like, 250GB SSD. Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 14 Oct 09:10PM Hide picture Hi Bob, I found the card with activation code; it was in the box with the disks. Not only is my software activated and registered, I also download 7.5.1. Thanks for your help. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Ralph L. Bowers Jr. - 14 Oct 08:17PM Hide picture > I tried calling them. Nobody picks up, and I get bunch on useless recorded information. > > Thanks just the same; I'm seriously thinking of returning the software. > > Mimi > > -- > Windows 7,GB8, Sibelius 7.1.3 Don't give up on it Sib.7.5.1, It working mostly well with a good deal of bug fixes done and I sure some more to come. Book mark Sibelius URL's Bob M. has listed in your Browser for quick contact needs. I have a separate folders for Sibelius and Finale. -- Sibelius 6.2, 7.1.3, 7.5.1, Bob Zawalich plugins, NotePerformer 1.3.3, dolet 6.4 (update 10-3-2014) Finale 2010b,2011b,2012c, 2014c, TGTools pro, Patterson plugins, JW Plugins, GPO4, World Instruments ProTools 9.5, Reaper Notion4, Notion 5 (bought but not installed), Progression, Progression2 Windows XP Pro (32 bit); 2@ 7 Pro (64bit); 8.1 Pro (64 bit)/ 4-16GB Ram across four PC's Pencil & Paper Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 14 Oct 09:12PM Hide picture Hi Ralph, I have already solved the problem, after finding the card with the activation code in the box with the disks. Now it is activated, registered, and I downloaded 7.5.1 Thanks for your help. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 14 Oct 09:02PM Hide picture Hi Bob, I was finally able to straighten out the entire mess; I found the card, after looking through the box that contains the disks, and the card was "hiding" there. Once I had it, I was able to register it and even download 7.5.1. Thanks for your help. -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Porter - 14 Oct 09:18PM Hide picture We knew you could do it. Now onward and upward. -- Bob Porter Sibelius 7.5.1,W8.1,C2Quad OC'ed to 3.4 Ghz,8 GB slower ram than I'd like, 250GB SSD. Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 14 Oct 09:46PM Hide picture Hi Bob, I'm just so proud of myself that I was able to finally activate the software, which would have been done a lot sooner had I found the card right away upon opening the package. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Porter - 14 Oct 10:39PM Hide picture Don't forget any sound updates and the bass clarinet patch. -- Bob Porter Sibelius 7.5.1,W8.1,C2Quad OC'ed to 3.4 Ghz,8 GB slower ram than I'd like, 250GB SSD. Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Morabito - 14 Oct 11:50PM Hide picture Yes as Bob above reminds you-- 1) If you already have any earlier version of the "Sibelius 7 Sounds" installed--which I believe you do-- then you need only to download and install the Sibelius 7.5 Sounds Updater. You do not need to download the entire Sibelius 7 Sounds (version 7.5) sample library again. This updater is found in your avid account. account.avid.com 2) Pls see the following for the bass clarinet patch: http://avid.force.com/pkb/articles/en_US/troubleshooting/Unable-to-play-back-some-scores-in-Sibelius-7-5-problem-with-Bass-Clarinet-patch Thanks Bob -- Bob Morabito Sib 5.2.5, 6.2, 7.1.3. 7.5.1 Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 15 Oct 01:28AM Hide picture Hi Bob, I went to account.avid.com, but they asked for my system ID and it was rejected even before I had typed the entire code into the address window. If I'm already registered and activated, why is there a problem with my System ID? Thanks. Mimi P.S.There is a technical problem with e-mail on Comcast.net -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 15 Oct 12:00AM Hide picture Hi Bob, Are the sound updates and bass clarinet patch on the update page? I will look there right now. Please let me know if this isn't the right place to look. Thanks. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Morabito - 15 Oct 02:19AM (edited 15 Oct 02:22AM) Hide picture HI Mimi- When you go to account.avid.com, you'll see the first attachment below..sign in if you have an account, or create one. Once signed into your account you'll see the second attachment below--on the left side of the attachment you'll see: My Products>My Products and Subscriptions Click on My Products and Subscriptions, and you'll see the right side of the second attachment Look for: Sibelius 7.5 Upgrade from Sibelius 7> Sibelius Sounds Updater 7.5.0 Installer (Win)50.51 MB Download that, and follow instructions. After youve updated your Sound library doing the above, go to: http://avid.force.com/pkb/articles/en_US/troubleshooting/Unable-to-play-back-some-scores-in-Sibelius-7-5-problem-with-Bass-Clarinet-patch and follow the instructions there, for the bass clarinet patch. Thats it:) Thanks Bob -- Bob Morabito Sib 5.2.5, 6.2, 7.1.3. 7.5.1 Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD Attachments Screen Shot 2014-10-14 at 10.01.28 PM.png (126K), Screen Shot 2014-10-14 at 9.59.01 PM.png (316K) Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 15 Oct 02:54AM Hide picture Hi Bob, This is a screen shot of the error message I got when I extracted the Bass Clarinet patch. I tried going into Default Programs and I clicked onto Siberlius 7.5, but had no luck. I clicked onto the bass clarinet patch again and got the same error message. Thanks. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Attachment Screenshot 2014-10-14 22.46.28.png (266K) Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Morabito - 15 Oct 03:03AM Hide picture >I clicked onto the bass clarinet patch again and got the same error message. You dont need to click on it--once its unzipped, just follow the directions: "Download updated patch: Download this new Bass Clarinet patch and unzip it Copy the Bass Clarinet Portato MW.patch file into the following folder: Mac: /Library/Application Support/Avid/Sibelius Sounds/Sibelius 7 Sounds/Wind/ Win (64-bit): C:\Program Files(x86)\Avid\Sibelius Sounds\Sibelius 7 Sounds\Wind\ Win (32-bit): C:\Program Files\Avid\Sibelius Sounds\Sibelius 7 Sounds\Wind\ Restart Sibelius and you should then be able to play back your scores again." Hope that helps. Bob -- Bob Morabito Sib 5.2.5, 6.2, 7.1.3. 7.5.1 Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 15 Oct 03:24AM Hide picture Hi Bob, Thanks, but I'm still having a problem; I unzipped the file, and try to put it into the programs and features. I don't think it's in there. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 15 Oct 03:40AM Hide picture Hi Bob I downloaded the windows updater sounds, and bass clarinet patch, but I can't get into PROGRAMS AND FEATURES which is in the Control Panel. I attached a screen shot of what I have in my program folder Thanks for your help. -- Windows 7,GB8, Sibelius 7.1.3 Attachment Screenshot 2014-10-14 23.27.43.png (288K) Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Porter - 15 Oct 04:06AM Hide picture Mimi, The sound updater is an executable file. Extract it and click on it, and it will install the update. The bass clarinet patch is a file that needs to be pasted into the sounds folder as outlined by Bob above. Programs and Features has nothing to do with it. -- Bob Porter Sibelius 7.5.1,W8.1,C2Quad OC'ed to 3.4 Ghz,8 GB slower ram than I'd like, 250GB SSD. Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 15 Oct 04:26AM Hide picture Hi Bob, I downloaded the windows updater, clicked on it, and followed the instructions. I also unzipped the bass clarinet portato, but I don't understand where I'm supposed to place this. Which folder or program does it go into? I'm somewhat confused. Thanks. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Porter - 15 Oct 02:04PM Hide picture Mimi. Copy the bass clarinet file. Click the Start button (lower left on your screen). Click "Computer". You will see a list of your disk drives. Double click on your "C:" drive. Probably the top one, and your only Hard Disk Drive. You should now see a folder named "Program files (x86)". If you see this folder, it means you have a 64bit computer. Remember this for future reference. Since you have 8gb of ram, you probably have a 64bit computer. If you do not see the above file, you will only see "Program files". This means you have a 32bit computer. A 64 bit computer will have both. Confusing, I know. 64 bit computer-open "Program files (x86)", my guess for what you should do. 32bit computer-open "Program files". This is if you don't see a "Program files(x86) file. Open "Avid" Open "Sibelius Sounds" Open "Sibelius 7 Sounds" Open "Wind" Paste patch file here. This is harder to explain than to actually do. And it's stuff you need to be able to do anyway. g Good luck. -- Bob Porter Sibelius 7.5.1,W8.1,C2Quad OC'ed to 3.4 Ghz,8 GB slower ram than I'd like, 250GB SSD. Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 15 Oct 03:23PM Hide picture Hi Bob, I have the Programm files (x86), so it is a 64-bit computer. Do I paste the items from Avid>Sibelius Sounds>wind> into the Program files x86? Thanks. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 15 Oct 03:29PM Hide picture Bob, I got as far as signing into AVID, but couldn't find Sibelius Sounds, etc. Thanks. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Porter - 15 Oct 03:47PM Hide picture When you open the "Avid" folder, What files do you see? -- Bob Porter Sibelius 7.5.1,W8.1,C2Quad OC'ed to 3.4 Ghz,8 GB slower ram than I'd like, 250GB SSD. Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 15 Oct 04:05PM Hide picture When I open www.avid.com/US, BEFORE signing in, I see: "UPGRADE TO PRO-TOOLS, and across the top, I see, "vision" "solutions" Services" "Product Support" "About" I did not use Sibelius for almost a year, but I'm going to stick with it from now on, or else I would know how to do this. Thanks. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Morabito - 15 Oct 04:21PM Hide picture Thats NOT the address you should be at Mimi-- This is the address for your Avid account http://account.avid.com -- Bob Morabito Sib 5.2.5, 6.2, 7.1.3. 7.5.1 Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Morabito - 15 Oct 04:32PM (edited 15 Oct 04:33PM) Hide picture OK..heres an update from Mimi: Mimi wrote: "What Bob said: PS In your account at account.avid.com, basically look for My Products>My Products and Subscriptions...you're looking for Sibelius Sounds Updater 7.5.0 Installer (Win) 50.5i MB My Reply: I had already downloaded the Sibelius Sounds Updater 7.5.0 Installer (Win) 50.5i MB. It is the BASS CLARINET PATCH that I'm having a problem with" Ok so we're set with that part of the sound library:) "Bob Porter's suggestions are: Copy the bass clarinet file. Click the Start button (lower left on your screen). Click "Computer". You will see a list of your disk drives. Double click on your "C:" drive. Probably the top one, and your only Hard Disk Drive. You should now see a folder named "Program files (x86)". If you see this folder, it means you have a 64bit computer. Remember this for future reference. Since you have 8gb of ram, you probably have a 64bit computer. If you do not see the above file, you will only see "Program files". This means you have a 32bit computer. A 64 bit computer will have both. Confusing, I know. 64 bit computer-open "Program files (x86)", my guess for what you should do. 32bit computer-open "Program files". This is if you don't see a "Program files(x86) file. (the following are highlighted in yellow) Open "Avid" Open "Sibelius Sounds" Open "Sibelius 7 Sounds" Open "Wind" Paste patch file here. This is harder to explain than to actually do. And it's stuff you need to be able to do anyway. It is the instructions that I highlighted in yellow that I am having trouble with. Thanks, Mimi ..... http://avid.force.com/pkb/articles/en_US/troubleshooting/Unable-to-play-back-some-scores-in-Sibelius-7-5-problem-with-Bass-Clarinet-patch This is is where the bass clarinet patch goes: Win (64-bit): C:\Program Files(x86)\Avid\Sibelius Sounds\Sibelius 7 Sounds\Wind\ Win (32-bit): C:\Program Files\Avid\Sibelius Sounds\Sibelius 7 Sounds\Wind\ Restart Sibelius and you should then be able to play back your scores again. Thanks Bob -- Bob Morabito Sib 5.2.5, 6.2, 7.1.3. 7.5.1 Mac OS 10.9.5 iMac 32GB RAM, 1 TB SSD Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Porter - 15 Oct 04:57PM Hide picture For the word "open" substitute "double click" -- Bob Porter Sibelius 7.5.1,W8.1,C2Quad OC'ed to 3.4 Ghz,8 GB slower ram than I'd like, 250GB SSD. Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 16 Oct 02:34AM Hide picture I finally was able to install the Bass Clarinet Portato Patch MW correctly!! Avid Tech Support sent instructions to me, but YOUR instructions helped me to understand how to follow their instructions so that I was able to do this as it was supposed to be done! Thanks again. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 16 Oct 02:38AM Hide picture Hi Philip, I got everything straightened out. I downloaded Sib. 7.5, the upgrade to 7.5.1, and added the Bass Clarinet Patch to Sibelilus 7 Sounds in the "Wind" folder. Thanks for your help. Mimi -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Bob Porter - 16 Oct 12:33PM Hide picture Mimi. Your very welcome for any help I was able to render. My guess is that you have learned some valuable computer skills in this process. We've all gone through it. -- Bob Porter Sibelius 7.5.1,W8.1,C2Quad OC'ed to 3.4 Ghz,8 GB slower ram than I'd like, 250GB SSD. Back to top | All threads

Re: Sib. 7.5: Trouble with Activating 7.5 Posted by Mimi Mansky - 16 Oct 04:21PM Hide picture Hi Bob, I have learned some handy computer skills. What threw me off initially, was when you had instructed "Open Avid", but didn't realize that it was the FOLDER entitle Avid. Now all I need is the ASC code or the complimentary help from the Avid Tech people- I'll drive THEM crazy for awhile! -- Windows 7,GB8, Sibelius 7.1.3 Back to top | All threads