Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by eric.zalenski - 22 Jul 05:49PM Hide picture So I was writing last night and the sounds were working fine. This morning I downloaded an update for my MacBook Pro and today as I try to write, every time I reopen Sibelius, another sound from the drumline library is gone. So now I have no drumline sounds for playback with Sibelius 7 Sounds. But the mixer is registering the sounds are playing. Any help? Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by Robin Walker - 22 Jul 05:53PM Hide picture Please try shutting down the Mac OS, and restarting from cold. If the problem persists: Please attach screen-shots of the following Sibelius dialogue windows: 1. Playback Devices; 2. Audio Engine Options. and a screen-shot of the Finder "Get Info" panel for the folder: Macintosh HD/Library/Application Support/Avid/Sibelius Sounds/Sibelius 7 Sounds/ and a Sibelius .sib score file which demonstrates the missing drum line. -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by eric.zalenski - 22 Jul 05:56PM Hide picture Where do I go to find these dialogue windows? Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by eric.zalenski - 22 Jul 06:03PM Hide picture ok i think i got the grabs you wanted Attachment Screen Shot 2014-07-22 at 2.02.23 PM.png (211K) Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by eric.zalenski - 22 Jul 06:04PM Hide picture Attachments Screen Shot 2014-07-22 at 2.00.56 PM.png (963K), Need Your Love.sib (78K) Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by Robin Walker - 22 Jul 07:02PM Hide picture There is a curious result in "Audio Engine Options": the Latency figure is zero, and Sibelius appears to be in ReWire mode. Are you running Sibelius in ReWire mode? If so, can you supply the missing information, about ReWire configuration? -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by eric.zalenski - 22 Jul 07:05PM Hide picture I don't know if it is in ReWire mode. How do I find the information about ReWire mode. What should the Latency figure be? Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by Robin Walker - 22 Jul 07:52PM Hide picture > What should the Latency figure be? Any number, expressed in milli-seconds. When it's zero, it usually indicates that Sibelius audio output is not working at all. But I infer from your post that you can hear the rest of the score just fine. That's strange. -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by eric.zalenski - 22 Jul 07:56PM Hide picture You are correct. The Marching Snare, Marching Bass Drum, Marching Tenors, and Marching Cymbals are the only things I cannot hear. Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by Robin Walker - 22 Jul 08:06PM Hide picture The score plays back fine here: there are drums on the first page only, and they all play back. If your playback continues to behave oddly, try clicking on the "Repair" button in Audio Engine Options. -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by eric.zalenski - 22 Jul 08:07PM Hide picture Could there be an issue with my virtual instruments missing? Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by Robin Walker - 22 Jul 08:39PM Hide picture > Could there be an issue with my virtual instruments missing? Your screen-shot of the "Get Info" panel for Sibelius 7 Sounds indicates that the sound sample files are present in the expected numbers. Please check Sibelius Preferences -> Sibelius Player Options -> Maximum Number of channels is set to its maximum setting (128). Please also check that all the RAM in the Mac is present and correct, and functioning. Maybe if a RAM chip is loose, there might not be enough functioning RAM in the Mac for Sibelius Player to load all its sounds. -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by eric.zalenski - 22 Jul 09:09PM Hide picture The Maximum setting is 128. I have 16 GB of ram and it is a new computer. The RAM shouldn't be loose. Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by eric.zalenski - 22 Jul 09:17PM Hide picture ok Strange new development. I extracted the percussion parts into their own score (so its only Snare, Tenor, Bass, Cymbals.) The Sounds work perfectly by themselves. However, in the large score with the band they do not work. I have never had this issue before today. Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by Robin Walker - 22 Jul 09:31PM Hide picture Could you confirm that you have indeed fully shut-down and restarted the Mac OS? (I don't mean just putting it to sleep and waking it up again - sorry if that's obvious). And just check that "About this Mac" acknowledges that all that 16GB of RAM is in use. -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by Robin Walker - 22 Jul 09:34PM Hide picture I think you might need the "Bass Clarinet" patch. See http://avid.force.com/pkb/articles/en_US/troubleshooting/Unable-to-play-back-some-scores-in-Sibelius-7-5-problem-with-Bass-Clarinet-patch -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Sibelius 7.1.3 Drumline Sounds Missing Posted by eric.zalenski - 22 Jul 09:39PM Hide picture It does acknowledge that all 16 GB are present and being used. I have fully shut my computer down several times. Back to top | All threads