Sib. 7.1.3: Constant crashes Posted by sbkp - 13 Jul 04:00PM Hide picture As of this morning, any time I try to save a score, delete a version, and sometimes even just click on a note, Sibelius crashes. I've only tried on two different scores as I'm a little scared to start stomping all over other files if something even more insidious is happening. When saving, it actually seems to save the file before dying. I've reinstalled (but haven't removed and reinstalled). Help, please. Thank you! Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Robin Walker - 13 Jul 04:52PM Hide picture Mac OS or Windows? What version of operating system? Sibelius 32-bit or Sibelius 64-bit? What player and sample library are in use? What audio output card is in use? -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by sbkp - 13 Jul 05:30PM (edited 13 Jul 05:32PM) Hide picture Ah, yeah, that would help :) MacBook Pro 10.8.5. Sibelius running in 64-bit mode. Switched to 32-bit mode and still crashed on save. Using NotePerformer. Tried to change to a different player but it crashed. Using my Logitech USB headset for audio. Changed to internal audio and still crashed on save. Removed Sibelius 7 app and reinstalled. Still crashes. Thanks, Stefan Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by sbkp - 13 Jul 05:32PM Hide picture attaching crash report... Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Robin Walker - 13 Jul 05:48PM Hide picture This forum does not allow the attachment of text files. Just copy and paste the text into the post itself. This sounds like a case where you should start by trashing the Sibelius preferences .plist file, if you know how to do that, and allowing Sibelius to re-create a new one. -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Robin Walker - 13 Jul 06:04PM Hide picture Also, check that you are using the latest update of NotePerformer, version 1.3.3. -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Richard Vitale - 13 Jul 07:00PM (edited 13 Jul 07:16PM) Hide picture Press this link to see the whole Article seen just below this: http://avid.force.com/pkb/articles/en_US/troubleshooting/Sibelius-crashes-when-closing-a-score ======== On Mac: Quit Sibelius Go to Macintosh HD/Users/YourUserName/Library/Preferences Delete the com.avid.sibelius7.plist file This will reset all the preferences in Sibelius, including the one to use the virtual instruments and effects and therefore will allow you to close a score without causing Sibelius to crash. ====== NOTE: Permanently showing the Library Folder has not been updated in the Article above. No need to type into the Terminal! Instead: Double-click on Mac HD Double-click on Users folder Double-click on User Name (the little house w/your name on it) Press Cmmd + J and at the bottom of the Information Window check "Show Library Folder" Double-click on Library folder Double-click on Preferences folder The "com.avid.sibelius7.plist" file will be there. -- Richie Vitale-Sib 7.1.3 User iMac 2.66 Ghz Intel/Lion/4 GB RAM http://www.richievitale.com http://www.youtube.com/user/richievitale Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by sbkp - 13 Jul 07:07PM Hide picture Removed plist file... still crashes. I decided to make a brand new score and save it, and that worked. So I guess it has to do with these scores I've been working on recently. I really don't want to have to write these again in order to save. Here's the crash report: Process: Sibelius 7 [2130] Path: /Applications/Sibelius 7.app/Contents/MacOS/Sibelius 7 Identifier: com.avid.sibelius7 Version: 7.1.3 (7.1.3f77) Code Type: X86-64 (Native) Parent Process: launchd [170] User ID: 501 Date/Time: 2014-07-13 10:31:10.468 -0700 OS Version: Mac OS X 10.8.5 (12F45) Report Version: 10 Interval Since Last Report: 16405512 sec Crashes Since Last Report: 1779 Per-App Interval Since Last Report: 914341 sec Per-App Crashes Since Last Report: 23 Anonymous UUID: A058EB1F-365F-2583-A86A-62FA56E96B71 Crashed Thread: 0 Sib - Main Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008 VM Regions Near 0x8: --> __TEXT 0000000100000000-00000001023b3000 [ 35.7M] r-x/rwx SM=COW /Applications/Sibelius 7.app/Contents/MacOS/Sibelius 7 Thread 0 Crashed:: Sib - Main Dispatch queue: com.apple.main-thread 0 QtGui 0x0000000102968c7a QAction::isVisible() const + 4 1 QtGui 0x0000000102954aeb 0x1028ed000 + 424683 2 QtGui 0x000000010291f1f4 0x1028ed000 + 205300 3 QtGui 0x000000010291efe9 0x1028ed000 + 204777 4 QtGui 0x000000010291f08b 0x1028ed000 + 204939 5 com.apple.AppKit 0x00007fff8dbd921a -[NSApplication run] + 636 6 QtGui 0x0000000102928900 0x1028ed000 + 243968 7 QtCore 0x0000000102715298 QEventLoop::exec(QFlags) + 394 8 QtCore 0x000000010271840b QCoreApplication::exec() + 175 9 com.avid.sibelius7 0x000000010068f188 QList::append(ULWebService const&) + 339710 10 com.avid.sibelius7 0x0000000100388b6d start + 3697837 11 com.avid.sibelius7 0x0000000100001ef4 start + 52 Thread 1:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x00007fff93ff1d16 kevent + 10 1 libdispatch.dylib 0x00007fff997f3dea _dispatch_mgr_invoke + 883 2 libdispatch.dylib 0x00007fff997f39ee _dispatch_mgr_thread + 54 Thread 2:: com.apple.CFSocket.private 0 libsystem_kernel.dylib 0x00007fff93ff1322 __select + 10 1 com.apple.CoreFoundation 0x00007fff98327f46 __CFSocketManager + 1302 2 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 3 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 3:: com.apple.NSURLConnectionLoader 0 libsystem_kernel.dylib 0x00007fff93fef686 mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff93feec42 mach_msg + 70 2 com.apple.CoreFoundation 0x00007fff982e3233 __CFRunLoopServiceMachPort + 195 3 com.apple.CoreFoundation 0x00007fff982e8916 __CFRunLoopRun + 1078 4 com.apple.CoreFoundation 0x00007fff982e80e2 CFRunLoopRunSpecific + 290 5 com.apple.Foundation 0x00007fff916f3526 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356 6 com.apple.Foundation 0x00007fff91751532 __NSThread__main__ + 1345 7 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 8 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 4: 0 libsystem_kernel.dylib 0x00007fff93fef686 mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff93feec42 mach_msg + 70 2 com.apple.audio.midi.CoreMIDI 0x0000000105474970 XServerMachPort::ReceiveMessage(int&, void*, int&) + 96 3 com.apple.audio.midi.CoreMIDI 0x0000000105490b23 MIDIProcess::RunMIDIInThread() + 243 4 com.apple.audio.midi.CoreMIDI 0x0000000105475c2c XThread::RunHelper(void*) + 10 5 com.apple.audio.midi.CoreMIDI 0x000000010547580f CAPThread::Entry(CAPThread*) + 175 6 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 7 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 5: 0 libsystem_kernel.dylib 0x00007fff93ff10fa __psynch_cvwait + 10 1 libsystem_c.dylib 0x00007fff8d365fb9 _pthread_cond_wait + 869 2 com.apogee.DuetUSBPlugIn 0x000000010f81a3b1 apogeeDriverPlugInMessageQueue::WaitForNextMessageInList() + 225 3 com.apogee.DuetUSBPlugIn 0x000000010f81af71 ClientBiDirConnection::HandlePropertyChanges() + 65 4 com.apogee.DuetUSBPlugIn 0x000000010f81af1b PthreadHandlingPropertyChanges(void*) + 43 5 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 6 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 6: 0 libsystem_kernel.dylib 0x00007fff93ff10fa __psynch_cvwait + 10 1 libsystem_c.dylib 0x00007fff8d365fb9 _pthread_cond_wait + 869 2 com.apogee.DuetUSBPlugIn 0x000000010f818812 MessageTX::TXThread() + 162 3 com.apogee.DuetUSBPlugIn 0x000000010f81875b TransmitThread(void*) + 43 4 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 5 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 7: 0 libsystem_kernel.dylib 0x00007fff93ff12aa __recvfrom + 10 1 com.apogee.DuetUSBPlugIn 0x000000010f81be3e ClientBiDirLocalSocketConnection::ReceiveData(void*, int) + 94 2 com.apogee.DuetUSBPlugIn 0x000000010f81795a MessageRX::RXThread() + 266 3 com.apogee.DuetUSBPlugIn 0x000000010f81783b ReceiveThread(void*) + 43 4 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 5 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 8: 0 libsystem_kernel.dylib 0x00007fff93ff10fa __psynch_cvwait + 10 1 libsystem_c.dylib 0x00007fff8d365ff3 _pthread_cond_wait + 927 2 com.plogue.SibeliusPluginHostingEngine 0x00000001104aa913 plogue::Condition::waitFor(unsigned long) + 97 3 com.plogue.SibeliusPluginHostingEngine 0x00000001104a8087 plogue::Streamer::entry() + 331 4 com.plogue.SibeliusPluginHostingEngine 0x00000001104a9d35 plogue::ThreadDetached::Entry(plogue::ThreadDetached*) + 25 5 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 6 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 9:: com.apple.audio.IOThread.client 0 libsystem_kernel.dylib 0x00007fff93fef686 mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff93feec42 mach_msg + 70 2 com.apple.audio.CoreAudio 0x00007fff9434170c HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned int, unsigned int, mach_msg_header_t*, bool, unsigned int) + 98 3 com.apple.audio.CoreAudio 0x00007fff9434169a HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, bool, unsigned int) + 42 4 com.apple.audio.CoreAudio 0x00007fff9433fad9 HALC_ProxyIOContext::IOWorkLoop() + 1161 5 com.apple.audio.CoreAudio 0x00007fff9433f5bf HALC_ProxyIOContext::IOThreadEntry(void*) + 83 6 com.apple.audio.CoreAudio 0x00007fff9433f497 HALB_IOThread::Entry(void*) + 75 7 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 8 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 10:: Sib - RealWallTimeProvider 0 libsystem_kernel.dylib 0x00007fff93ff10fa __psynch_cvwait + 10 1 libsystem_c.dylib 0x00007fff8d365fb9 _pthread_cond_wait + 869 2 com.avid.sibelius7 0x0000000100f8c4cd boost::exception::~exception() + 9039261 3 com.avid.sibelius7 0x0000000100f8a0d3 boost::exception::~exception() + 9030051 4 com.avid.sibelius7 0x00000001006ecde3 QList::append(ULWebService const&) + 723801 5 com.avid.sibelius7 0x00000001006ed2d0 QList::append(ULWebService const&) + 725062 6 com.avid.sibelius7 0x00000001006ed31e QList::append(ULWebService const&) + 725140 7 com.avid.sibelius7 0x0000000100f8a450 boost::exception::~exception() + 9030944 8 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 9 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 11: 0 libsystem_kernel.dylib 0x00007fff93ff10fa __psynch_cvwait + 10 1 libsystem_c.dylib 0x00007fff8d365fb9 _pthread_cond_wait + 869 2 QtWebKit 0x0000000103f84ba7 0x1033f5000 + 12123047 3 QtWebKit 0x0000000103f84c4b 0x1033f5000 + 12123211 4 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 5 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 12: 0 libsystem_kernel.dylib 0x00007fff93ff1322 __select + 10 1 QtCore 0x000000010273fee6 qt_safe_select(int, fd_set*, fd_set*, fd_set*, timeval const*) + 374 2 QtCore 0x0000000102744331 QEventDispatcherUNIXPrivate::doSelect(QFlags, timeval*) + 851 3 QtCore 0x000000010274478d QEventDispatcherUNIX::processEvents(QFlags) + 225 4 QtCore 0x0000000102715298 QEventLoop::exec(QFlags) + 394 5 QtCore 0x0000000102626fb6 QThread::exec() + 216 6 QtCore 0x0000000102629c8f 0x102607000 + 142479 7 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 8 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 13: 0 libsystem_kernel.dylib 0x00007fff93ff10fa __psynch_cvwait + 10 1 libsystem_c.dylib 0x00007fff8d365fb9 _pthread_cond_wait + 869 2 QtCore 0x000000010262a93f 0x102607000 + 145727 3 QtCore 0x000000010262a655 QWaitCondition::wait(QMutex*, unsigned long) + 117 4 QtCore 0x000000010261ce6a 0x102607000 + 89706 5 QtCore 0x0000000102629c8f 0x102607000 + 142479 6 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 7 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 14:: QTKit: listenOnDelegatePort 0 libsystem_kernel.dylib 0x00007fff93fef686 mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff93feec42 mach_msg + 70 2 com.apple.CoreFoundation 0x00007fff982e3233 __CFRunLoopServiceMachPort + 195 3 com.apple.CoreFoundation 0x00007fff982e8916 __CFRunLoopRun + 1078 4 com.apple.CoreFoundation 0x00007fff982e80e2 CFRunLoopRunSpecific + 290 5 com.apple.CoreFoundation 0x00007fff982f6dd1 CFRunLoopRun + 97 6 com.apple.QTKit 0x00007fff8ecd72e6 listenOnDelegatePort + 403 7 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 8 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 15:: QTKit: listenOnNotificationPort 0 libsystem_kernel.dylib 0x00007fff93fef686 mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff93feec42 mach_msg + 70 2 com.apple.CoreFoundation 0x00007fff982e3233 __CFRunLoopServiceMachPort + 195 3 com.apple.CoreFoundation 0x00007fff982e8916 __CFRunLoopRun + 1078 4 com.apple.CoreFoundation 0x00007fff982e80e2 CFRunLoopRunSpecific + 290 5 com.apple.CoreFoundation 0x00007fff982f6dd1 CFRunLoopRun + 97 6 com.apple.QTKit 0x00007fff8ecd7781 listenOnNotificationPort + 371 7 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 8 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 16: 0 libsystem_kernel.dylib 0x00007fff93ff1322 __select + 10 1 QtCore 0x000000010273fee6 qt_safe_select(int, fd_set*, fd_set*, fd_set*, timeval const*) + 374 2 QtCore 0x0000000102744331 QEventDispatcherUNIXPrivate::doSelect(QFlags, timeval*) + 851 3 QtCore 0x000000010274478d QEventDispatcherUNIX::processEvents(QFlags) + 225 4 QtCore 0x0000000102715298 QEventLoop::exec(QFlags) + 394 5 QtCore 0x0000000102626fb6 QThread::exec() + 216 6 QtCore 0x0000000102629c8f 0x102607000 + 142479 7 libsystem_c.dylib 0x00007fff8d361772 _pthread_start + 327 8 libsystem_c.dylib 0x00007fff8d34e1a1 thread_start + 13 Thread 17: 0 libsystem_kernel.dylib 0x00007fff93ff16d6 __workq_kernreturn + 10 1 libsystem_c.dylib 0x00007fff8d363f1c _pthread_workq_return + 25 2 libsystem_c.dylib 0x00007fff8d363ce3 _pthread_wqthread + 412 3 libsystem_c.dylib 0x00007fff8d34e191 start_wqthread + 13 Thread 18: 0 libsystem_kernel.dylib 0x00007fff93ff16d6 __workq_kernreturn + 10 1 libsystem_c.dylib 0x00007fff8d363f1c _pthread_workq_return + 25 2 libsystem_c.dylib 0x00007fff8d363ce3 _pthread_wqthread + 412 3 libsystem_c.dylib 0x00007fff8d34e191 start_wqthread + 13 Thread 19: 0 libsystem_kernel.dylib 0x00007fff93ff16d6 __workq_kernreturn + 10 1 libsystem_c.dylib 0x00007fff8d363f1c _pthread_workq_return + 25 2 libsystem_c.dylib 0x00007fff8d363ce3 _pthread_wqthread + 412 3 libsystem_c.dylib 0x00007fff8d34e191 start_wqthread + 13 Thread 20: 0 libsystem_kernel.dylib 0x00007fff93ff16d6 __workq_kernreturn + 10 1 libsystem_c.dylib 0x00007fff8d363f1c _pthread_workq_return + 25 2 libsystem_c.dylib 0x00007fff8d363ce3 _pthread_wqthread + 412 3 libsystem_c.dylib 0x00007fff8d34e191 start_wqthread + 13 Thread 21: 0 libsystem_kernel.dylib 0x00007fff93ff16d6 __workq_kernreturn + 10 1 libsystem_c.dylib 0x00007fff8d363f1c _pthread_workq_return + 25 2 libsystem_c.dylib 0x00007fff8d363ce3 _pthread_wqthread + 412 3 libsystem_c.dylib 0x00007fff8d34e191 start_wqthread + 13 Thread 22: 0 libsystem_kernel.dylib 0x00007fff93ff16d6 __workq_kernreturn + 10 1 libsystem_c.dylib 0x00007fff8d363f1c _pthread_workq_return + 25 2 libsystem_c.dylib 0x00007fff8d363ce3 _pthread_wqthread + 412 3 libsystem_c.dylib 0x00007fff8d34e191 start_wqthread + 13 Thread 23: 0 libsystem_kernel.dylib 0x00007fff93ff16d6 __workq_kernreturn + 10 1 libsystem_c.dylib 0x00007fff8d363f1c _pthread_workq_return + 25 2 libsystem_c.dylib 0x00007fff8d363ce3 _pthread_wqthread + 412 3 libsystem_c.dylib 0x00007fff8d34e191 start_wqthread + 13 Thread 24: 0 libsystem_kernel.dylib 0x00007fff93ff16d6 __workq_kernreturn + 10 1 libsystem_c.dylib 0x00007fff8d363f1c _pthread_workq_return + 25 2 libsystem_c.dylib 0x00007fff8d363ce3 _pthread_wqthread + 412 3 libsystem_c.dylib 0x00007fff8d34e191 start_wqthread + 13 Thread 25: 0 libsystem_kernel.dylib 0x00007fff93ff16d6 __workq_kernreturn + 10 1 libsystem_c.dylib 0x00007fff8d363f1c _pthread_workq_return + 25 2 libsystem_c.dylib 0x00007fff8d363ce3 _pthread_wqthread + 412 3 libsystem_c.dylib 0x00007fff8d34e191 start_wqthread + 13 Thread 26: 0 libsystem_kernel.dylib 0x00007fff93ff16d6 __workq_kernreturn + 10 1 libsystem_c.dylib 0x00007fff8d363f1c _pthread_workq_return + 25 2 libsystem_c.dylib 0x00007fff8d363ce3 _pthread_wqthread + 412 3 libsystem_c.dylib 0x00007fff8d34e191 start_wqthread + 13 Thread 0 crashed with X86 Thread State (64-bit): rax: 0x000000014c251210 rbx: 0x0000000000000003 rcx: 0x0000000103299170 rdx: 0x0000000000000000 rdi: 0x0000000000000000 rsi: 0x00007fff8e40de93 rbp: 0x00007fff5fbff690 rsp: 0x00007fff5fbff690 r8: 0x0000000000000011 r9: 0x00007fff7e67a918 r10: 0x00000001057d4280 r11: 0x00007fff7d2d3dc8 r12: 0x00000001473d66e0 r13: 0x00007fff952d240c r14: 0x0000000000000001 r15: 0x0000000000000001 rip: 0x0000000102968c7a rfl: 0x0000000000010246 cr2: 0x0000000000000008 Logical CPU: 2 Binary Images: 0x100000000 - 0x1023b2fe7 +com.avid.sibelius7 (7.1.3 - 7.1.3f77) /Applications/Sibelius 7.app/Contents/MacOS/Sibelius 7 0x102607000 - 0x1028a0fef +QtCore (4.8) /Applications/Sibelius 7.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCore 0x1028ed000 - 0x10328efe7 +QtGui (4.8) <640A1EEB-EF51-3777-9986-710EF89C6218> /Applications/Sibelius 7.app/Contents/Frameworks/QtGui.framework/Versions/4/QtGui 0x1033f5000 - 0x1047b1fff +QtWebKit (4.9) <866FCEF2-7B22-34B2-9780-A3FACE95D1A8> /Applications/Sibelius 7.app/Contents/Frameworks/QtWebKit.framework/Versions/4/QtWebKit 0x104b4b000 - 0x104b6dfff +QtTest (4.8) /Applications/Sibelius 7.app/Contents/Frameworks/QtTest.framework/Versions/4/QtTest 0x104b76000 - 0x104bc2fef +QtSvg (4.8) <214F8974-BA70-3FC0-BFA2-FE8DE85C7671> /Applications/Sibelius 7.app/Contents/Frameworks/QtSvg.framework/Versions/4/QtSvg 0x104bd2000 - 0x104d00fe7 +QtNetwork (4.8) /Applications/Sibelius 7.app/Contents/Frameworks/QtNetwork.framework/Versions/4/QtNetwork 0x104d29000 - 0x104d6cfff +QtXml (4.8) /Applications/Sibelius 7.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml 0x104d79000 - 0x10516cfff +QtXmlPatterns (4.8) <334DC86A-CBA9-3F0E-A4BD-ACD49FAD533E> /Applications/Sibelius 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/System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory 0x7fff99416000 - 0x7fff9942dfff libGL.dylib (8.10.1) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib 0x7fff9942e000 - 0x7fff9943cff7 libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib 0x7fff99442000 - 0x7fff99447fff com.apple.OpenDirectory (10.8 - 151.10) <3EE3D15A-3C79-3FF1-9A95-7CE2F065E542> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory 0x7fff99448000 - 0x7fff99448fff libOpenScriptingUtil.dylib (148.3) /usr/lib/libOpenScriptingUtil.dylib 0x7fff995fb000 - 0x7fff995ffff7 com.apple.TCC (1.0 - 1) /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC 0x7fff99600000 - 0x7fff99612ff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib 0x7fff99613000 - 0x7fff9966fff7 com.apple.Symbolication (1.3 - 93) /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication 0x7fff99670000 - 0x7fff996c6fff com.apple.HIServices (1.20 - 417) <839B4EE4-B96F-3371-BE90-3B4EBB86C6EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices 0x7fff996c7000 - 0x7fff996f5ff7 libsystem_m.dylib (3022.6) /usr/lib/system/libsystem_m.dylib 0x7fff996f6000 - 0x7fff9973afff libcups.2.dylib (327.7) <9F35B58A-F47E-348A-8E09-E235FA4B9270> /usr/lib/libcups.2.dylib 0x7fff9973b000 - 0x7fff997eeff7 com.apple.PDFKit (2.8.5 - 2.8.5) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versions/A/PDFKit 0x7fff997ef000 - 0x7fff99804ff7 libdispatch.dylib (228.23) /usr/lib/system/libdispatch.dylib 0x7fff99805000 - 0x7fff99805fff com.apple.quartzframework (1.5 - 1.5) <6403C982-0D45-37EE-A0F0-0EF8BCFEF440> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz 0x7fff99d0e000 - 0x7fff99d0fff7 libdnsinfo.dylib (453.19) <14202FFB-C3CA-3FCC-94B0-14611BF8692D> /usr/lib/system/libdnsinfo.dylib 0x7fff99d19000 - 0x7fff99d26ff7 com.apple.NetAuth (4.0 - 4.0) /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth 0x7fff99e87000 - 0x7fff99f39ff7 com.apple.LaunchServices (539.11 - 539.11) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices 0x7fff99f3a000 - 0x7fff99f44fff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 23 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 1729 thread_create: 1 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=302.1M resident=177.4M(59%) swapped_out_or_unallocated=124.7M(41%) Writable regions: Total=2.1G written=937.0M(45%) resident=990.2M(47%) swapped_out=0K(0%) unallocated=1.1G(53%) REGION TYPE VIRTUAL =========== ======= (null) (reserved) 52K reserved VM address space (unallocated) CG backing stores 9.8M CG image 92K CG shared images 224K CoreImage 8K CoreServices 2932K JS JIT generated code 128.0M JS JIT generated code (reserved) 896.0M reserved VM address space (unallocated) JS VM register file 4160K JS garbage collector 16K MALLOC 1.0G MALLOC guard page 48K MALLOC_LARGE (reserved) 640K reserved VM address space (unallocated) Memory tag=240 4K Memory tag=242 12K Memory tag=249 192K Memory tag=251 28K OpenCL 32K SQLite page cache 288K STACK GUARD 56.1M Stack 20.8M VM_ALLOCATE 16.3M __DATA 23.3M __IMAGE 528K __LINKEDIT 63.3M __TEXT 238.7M __UNICODE 544K mapped file 89.7M shared memory 25.3M =========== ======= TOTAL 2.5G TOTAL, minus reserved VM space 1.7G Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.1f175 Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.17) Bluetooth: Version 4.1.7f2 12718, 3 service, 21 devices, 3 incoming serial ports Network Service: Wi-Fi, AirPort, en1 Serial ATA Device: Samsung SSD 840 EVO 1TB, 1 TB Serial ATA Device: MATSHITADVD-R UJ-8A8 USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2 USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3 USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 10 USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5 USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 4 USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2 USB Device: USB 2.0 Hub [MTT], 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0201, 0x1a120000 / 4 USB Device: USB 2.0 Hub [MTT], 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0201, 0x1a127000 / 8 USB Device: ProtectExecuter, 0x0819, 0x0101, 0x1a127500 / 15 USB Device: USB 2.0 Hub [MTT], 0x1a40 (TE Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Richard Vitale - 13 Jul 07:12PM Hide picture Also, make sure you Quit and Re-start Sibelius after removing the: com.avid.sibelius7.plist file -- Richie Vitale-Sib 7.1.3 User iMac 2.66 Ghz Intel/Lion/4 GB RAM http://www.richievitale.com http://www.youtube.com/user/richievitale Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by sbkp - 13 Jul 07:30PM Hide picture Yes, I quit Sibelius, then removed the plist, then started it. And my new score just crashed. So I'm dead in the water. Thanks for all the tips so far. Still hoping this can be resolved :( Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Richard Vitale - 13 Jul 07:40PM (edited 13 Jul 07:41PM) Hide picture I hope so too! Robin can read the crash file. -- Richie Vitale-Sib 7.1.3 User iMac 2.66 Ghz Intel/Lion/4 GB RAM http://www.richievitale.com http://www.youtube.com/user/richievitale Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Robin Walker - 13 Jul 07:38PM Hide picture A couple of observations from that dump: 1. The version of NotePerformer (v1.0) was long ago obsoleted. Please update to the latest version (v1.3.3 at time of writing). 2. Please update the drivers for your Apogee Duet to the latest version appropriate for Mac OS 10.8.x -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by sbkp - 13 Jul 08:09PM Hide picture That's weird. I always update NotePerformer and when Sibelius starts it says 1.3.0. I just emailed Wallander to get a 1.3.3 installer. Just updated Duet driver. Still crashes. Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Robin Walker - 13 Jul 09:51PM Hide picture If Sibelius is being used with its score window maximised to full-screen, please try running Sibelius with the score window not maximised, but adjusted as large as you like. -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by sbkp - 13 Jul 11:33PM Hide picture Nope, that's not it. Window is not maximized :( Thanks, Stefan Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Robin Walker - 14 Jul 07:55AM (edited 14 Jul 02:25PM) Hide picture Do you have "Audio Hijack Pro" installed on this Mac? If so, please update it to the latest version from https://www.rogueamoeba.com/audiohijackpro/ It is known that early versions of this product were incompatible with Sibelius and caused crashes when Sibelius saved a score. What other third-party software is installed on this Mac? -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by sbkp - 14 Jul 08:40PM Hide picture Hi, Robin. I don't have Audio Hijack Pro, but I have tons of other software on here. Maybe this is irrelevant, but I do want to point out if I didn't make it clear before that this started happening suddenly yesterday. I'd been using Sibelius 7 for months with no such troubles. I'll start uninstalling plugins... That seems at least likely to have an impact (unlike, say, Microsoft Office). Still crashes with latest NotePerformer. Thanks, Stefan Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Robin Walker - 14 Jul 09:49PM Hide picture Try creating a new user account on this Mac, log in as that new user, and see whether Sibelius is stable under that new user account. -- Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by sbkp - 15 Jul 01:30AM Hide picture Same crash :( Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Richard Vitale - 15 Jul 01:46AM (edited 15 Jul 01:47AM) Hide picture That's unusual and odd! I would try this (unless Robin disagrees). I would shut down my Mac and unplug all peripherals from it, except for the keyboard and mouse. (I color code the cords and the back of my Mac so they are easy to plug back in in the correct order.) When you shut down the Mac, all external drives are already unmounted, so unplug those, the keyboard, any sound and midi boxes, ext. Then restart and see what happens. If no crash it's a peripheral or the driver to that peripheral. (Maybe even a faulty cord.) If Sibelius doesn't crash, then plug in 50 percent of the things you unplugged and it if still works, unplug that 50 percent and plug in the other (formerly unplugged) 50 percent and it will probably crash. Then you split that 50% in half again until you find the culprit. Tedious, but it works. And this, or a Kernel Panic, has occurred for no good reason on my Mac occasionally. -- Richie Vitale-Sib 7.1.3 User iMac 2.66 Ghz Intel/Lion/4 GB RAM http://www.richievitale.com http://www.youtube.com/user/richievitale Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by sbkp - 15 Jul 03:48AM Hide picture Richard, you are officially my favorite person. Unplugging all peripherals solved it! Will post back here when I find the offending beastie via the binary search you've described :) Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Bob Morabito - 15 Jul 04:54AM Hide picture Nice work Richie:) Thanks Bob -- Bob Morabito Sib 5.2.5, 6.2, 7.1.3. 7.5.1 Mac OS 10.9.3 iMac 32GB RAM, 1 TB SSD Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Richard Vitale - 15 Jul 05:56AM Hide picture Thanks gentlemen . . . sorry the solution is so hard and keep us posted :-) -- Richie Vitale-Sib 7.1.3 User iMac 2.66 Ghz Intel/Lion/4 GB RAM http://www.richievitale.com http://www.youtube.com/user/richievitale Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by sbkp - 21 Jul 02:05PM Hide picture First of all, I want to thank everyone for their time and input. Very much appreciated!!! I think I may have misinterpreted some symptoms. The problem actually returned, even when I had no peripherals plugged in. After upgrading to Sibelius 7.5, I still have a file that crashes on save. Last week is kind of a blur, but I think I even recreated that file from scratch (short score, fortunately) and it still crashed. And maybe that's what led me to believe it was Sibelius and not the original file. That recreated file still dies too. Fortunately I still have Sibelius 6 installed and was able to complete that project that way. As for the USB peripherals... either I tried a different file or I got lucky. Or I was confused and trying too many different variables simultaneously. Anyway, again... Thank you. I haven't seen the problem in the large project I'm currently working on, but I am a little spooked. Best, Stefan Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Richard Vitale - 21 Jul 04:30PM (edited 21 Jul 04:35PM) Hide picture So Stefan, Hopefully it's a file that is corrupt then? Keep us posted. -- Richie Vitale-Sib 7.1.3 User iMac 2.66 Ghz Intel/Lion/4 GB RAM http://www.richievitale.com http://www.youtube.com/user/richievitale Back to top | All threads

Re: Sib. 7.1.3: Constant crashes Posted by Mike Lyons - 22 Jul 07:40AM Hide picture I know this may seem simplistic, but have you tried re-creating the troublesome score part by part. It may be some particular combination of instruments/sounds causing the crash. You say you have re-created it once, did it crash immediately or did you not try playback until it was complete? Try playing back after adding each part, one at a time. -- 1.6GHz Intel i7 Quad core, Win 7 Pro (x64), 8GB, 7TB HDD, Scarlett 6i6, Sib 6.2, 7.1.3, 7.5 EWQLSO Plat, Miroslav Phil, NotePerformer, Harmony Asst, EWQLSC, GPO, COMB2 Si me castigare vis, necesse est me intellexisse. Back to top | All threads