'Sib. 7.5: 'Save' new file extremely slow and freezes computer'

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Sib. 7.5: 'Save' new file extremely slow and fr... - Bob K, 11 Apr 10:50PM
     Re: Sib. 7.5: 'Save' new file extremely slow an... - Bob Morabito, 11 Apr 11:10PM
         Re: Sib. 7.5: 'Save' new file extremely slow an... - Bob K, 03 May 05:25PM
             Re: Sib. 7.5: 'Save' new file extremely slow an... - Robin Walker, 03 May 05:43PM
                 Re: Sib. 7.5: 'Save' new file extremely slow an... - Bob K, 03 May 09:39PM
                     Re: Sib. 7.5: 'Save' new file extremely slow an... - Bob K, 04 May 06:21AM
                         Re: Sib. 7.5: 'Save' new file extremely slow an... - Robin Walker, 04 May 01:51PM
                             Re: Sib. 7.5: 'Save' new file extremely slow an... - Toby, 10 Jun 08:15AM
                                 Re: Sib. 7.5: 'Save' new file extremely slow an... - Robin Walker, 10 Jun 10:40AM
                                     Re: Sib. 7.5: 'Save' new file extremely slow an... - ShikiSuen, 06 Nov 12:51AM
                                         Re: Sib. 7.5: 'Save' new file extremely slow an... - Brian Svendsen, 17 Jan 11:12AM
                                             Re: Sib. 7.5: 'Save' new file extremely slow an... - Robin Walker, 17 Jan 01:35PM
                                                 Re: Sib. 7.5: 'Save' new file extremely slow an... - Falk Rene Beigang, 22 Oct 07:11PM
                                                     Re: Sib. 7.5: 'Save' new file extremely slow an... - orchestralscore, 01 Mar 06:40AM

Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by Bob K - 11 Apr 10:50PM (edited 11 Apr 10:53PM)
When saving a new file - even a mostly-blank score - Sibelius takes an extremely long time - up to several minutes. During this time, the cursor can be moved, but otherwise the computer freezes completely - i.e., clicking in another window has no effect. The keyboard is not responsive - key commands have no effect, can't switch applications, etc.

Eventually the 'save' dialog box appears, and from then on, everything appears to be normal. Subsequent 'save' actions proceed with the usual fast speed.

This problem is unique to Sibelius 7.5, and my computer runs fine otherwise.

Anybody else have this issue?

--
Bob K
Sibelius 7.5, Mac Pro 8-Core 2.26GHz, 16 GB RAM, Mac OS 10.9.2

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Re: Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by Bob Morabito - 11 Apr 11:10PM
I dont have that issue, but have had problems using "Save As"--and it was with Sib 6 IIRC--

it took forever for the Save As dialog to appear, and was caused by too many files in my Scores folder, and also to a much lesser extent, how I chose to view the files in that dialog.

I set up a new, second Scores folder there, and all has been fine since.

Hopefully this helps!

Thanks Bob

--
Bob Morabito
Sib 6.2, 7.1.3. 7.5 Mac OS 10.7.5 iMac 8GB RAM

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Re: Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by Bob K - 03 May 05:25PM (edited 05 May 08:01AM)
More info:

The freeze problem I described occurs only for the first new file created after Sibelius launches.

For subsequent new files, the first time they're saved the freeze is only 7-8 seconds. That's not as bad as 2-3 minutes, but it's still too long, and I can't think of any other application that takes that long and causes the entire computer to freeze while calling up the Save dialog.

EDIT: In my original post, I said I thought the problem was related to the application Default Folder X. That no longer appears to be the case - the problem remained when DF-X was uninstalled. Please see my post dated May 4.

This happens no matter what the destination folder is.

Also - a separate issue - Sibelius 7.5 ignores changes to destination folders for Save and Auto Backup in the 'Saving and Exporting' Preferences. Instead, the Save dialog opens in the user Documents folder, and the Auto-Backup feature saves in the default location. So far I've found three other threads where this was reported.

--
Bob K
Sibelius 7.5, Mac Pro 8-Core 2.26 GHz 'Nehalem', 16 GB RAM, OS 10.9.2

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Re: Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by Robin Walker - 03 May 05:43PM
> The 2-3 minute freeze appears to be related to the application Default Folder X.

This is a known Default Folder X problem - seen in applications other than Sibelius, too.

Try updating to the latest version of Default Folder X (2014 April 29).

I wonder whether your other issues with default folders might be related to Default Folder X as well.

--
Sibelius 7.5/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM

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Re: Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by Bob K - 03 May 09:39PM (edited 05 May 08:02AM)
> Try updating to the latest version of Default Folder X (2014 April 29).
>
> I wonder whether your other issues with default folders might be related to Default Folder X as well.

Default Folder X is current.

EDIT: The issues remained even after I uninstalled DF-X. Developer is helping troubleshoot, but it appears that DF-X is NOT involved in this issue.
--
Bob K
Sibelius 7.5, Mac Pro 8-Core 2.26 GHz 'Nehalem', 16 GB RAM, OS 10.9.2

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Re: Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by Bob K - 04 May 06:21AM (edited 04 May 06:22AM)
Update: I ran the developer's app for removing DF-X's preferences, then ran the uninstaller. I also tried the following, restarting the computer after each:

1. disabling several other login items one at a time (add-ons like Key Cue and Pop Char)

2. turning off Dropbox

3. un-mounting and turning off my NAS drive (Synology DS212j)

The save issues remained. So now it seems DF-X is not the problem.

A web search shows that the issue of slow Save dialog (as well as the Open dialog) is pretty common in Mavericks. I tried one of the workarounds, which involved editing a document in the /etc folder, but it didn't help.

--
Bob K
Sibelius 7.5, Mac Pro 8-Core 2.26 GHz 'Nehalem', 16 GB RAM, OS 10.9.2

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Re: Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by Robin Walker - 04 May 01:51PM
I wonder whether your residual 7-8 second delay is associated with QuickLook generation? There seem to be issues with slow QuickLook under Mavericks. Sibelius has a custom QuickLook generator.

--
Sibelius 7.5/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM

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Re: Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by Toby - 10 Jun 08:15AM (edited 10 Jun 08:16AM)
Was there any progress on this? I have exactly the same issue on Mavericks/Sib7.5. I don't use Default Folder X.

(Sorry to resurrect a dead thread.)

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Re: Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by Robin Walker - 10 Jun 10:40AM
It seems to be a Mavericks issue, not a Sibelius one.
See http://osxdaily.com/2013/11/24/slow-open-save-dialog-problem-mac-os-x/

--
Sibelius 7.5/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM

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Re: Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by ShikiSuen - 06 Nov 12:51AM
Reply to Robin Walker>

This one defects on my both laptops (late-2013 and mid-2014 mbp, both Mavericks and Yosemite are tested).

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Re: Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by Brian Svendsen - 17 Jan 11:12AM (edited 17 Jan 11:14AM)
Solved on my computer doing the following..
Go to: System Preferences / Security and Privacy / accessibility - and uncheck ‘Sibelius’

I tried a lot of things and used a lot of time solving this - what a relief.

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Re: Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by Robin Walker - 17 Jan 01:35PM
Brian, thank you for posting that information: I hope that it helps other Mac OS users who are suffering slowness of Sibelius.

--
Sibelius 7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1 4GB, Windows 8.1 64-bit 16GB.

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Re: Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by Falk Rene Beigang - 22 Oct 07:11PM
Wow, that is it! Thank you very much Brian! Wonderful help!

--

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Re: Sib. 7.5: 'Save' new file extremely slow and freezes computer
Posted by orchestralscore - 01 Mar 06:40AM
Thanks a lot for the solution. That was so annoying and finally I find this thread. *Relaxed again*

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Messages in this thread

Sib. 7.5: 'Save' new file extremely slow and fr... - Bob K, 11 Apr 10:50PM
     Re: Sib. 7.5: 'Save' new file extremely slow an... - Bob Morabito, 11 Apr 11:10PM
         Re: Sib. 7.5: 'Save' new file extremely slow an... - Bob K, 03 May 05:25PM
             Re: Sib. 7.5: 'Save' new file extremely slow an... - Robin Walker, 03 May 05:43PM
                 Re: Sib. 7.5: 'Save' new file extremely slow an... - Bob K, 03 May 09:39PM
                     Re: Sib. 7.5: 'Save' new file extremely slow an... - Bob K, 04 May 06:21AM
                         Re: Sib. 7.5: 'Save' new file extremely slow an... - Robin Walker, 04 May 01:51PM
                             Re: Sib. 7.5: 'Save' new file extremely slow an... - Toby, 10 Jun 08:15AM
                                 Re: Sib. 7.5: 'Save' new file extremely slow an... - Robin Walker, 10 Jun 10:40AM
                                     Re: Sib. 7.5: 'Save' new file extremely slow an... - ShikiSuen, 06 Nov 12:51AM
                                         Re: Sib. 7.5: 'Save' new file extremely slow an... - Brian Svendsen, 17 Jan 11:12AM
                                             Re: Sib. 7.5: 'Save' new file extremely slow an... - Robin Walker, 17 Jan 01:35PM
                                                 Re: Sib. 7.5: 'Save' new file extremely slow an... - Falk Rene Beigang, 22 Oct 07:11PM
                                                     Re: Sib. 7.5: 'Save' new file extremely slow an... - orchestralscore, 01 Mar 06:40AM