Messages in this thread

Sib. 7.1.3: Sib 7.5: Activation: can you keep 7... - Bob Zawalich, 03 Mar 05:17PM
     Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Chris Wimlett, 03 Mar 05:32PM
         Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Ralph L. Bowers Jr., 03 Mar 06:13PM
             Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Robin Walker, 03 Mar 07:13PM
                 Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Bob Zawalich, 03 Mar 07:17PM
             Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Bob Zawalich, 03 Mar 07:15PM
             Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Sam at Sibelius, 03 Mar 08:12PM
                 Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Mike Lyons, 03 Mar 11:20PM
                     Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Laurence Payne, 04 Mar 06:38PM
                         Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Andrew Nelson, 04 Mar 10:30PM
                             Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - drummerboy, 07 Mar 02:42PM
                                 Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Sam at Sibelius, 07 Mar 03:23PM
                                     Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Bob Zawalich, 07 Mar 06:20PM
                                         Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Ingvar Karkoff, 08 Mar 09:25PM
                                             Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - drummerboy, 09 Mar 12:18PM
                                                 Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Robin Walker, 09 Mar 01:51PM
                                                     Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - drummerboy, 09 Mar 02:27PM
                                                         Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - john, 21 Oct 10:57AM
                                                             Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Sam at Sibelius, 21 Oct 11:19PM

Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Bob Zawalich - 03 Mar 05:17PM
Before I do an activation on 7.5, since I need to keep 7.1.3 activated and have installations on 2 machines: has anyone successfully activated 7.5 and still kept an activated 7.1.3? I don't want to activate 7.5 if I lose 7.1.3. (I have the trial downloaded).

If you were able to keep both activated (on multiple machine) were there specific steps you needed to take to accomplish this?


--
Bob

Sib 1.2 - 7, Windows 7 Pro SP 1 64 bit, 4 G RAM. Year 2014.

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Chris Wimlett - 03 Mar 05:32PM
I'd be interested to know this as well as I'm in the same position. I'm using the 7.5 trial, which seems fine so far, but don't want to risk losing 7.1.3.

--
Sibelius 7.1.3, 6.2.0, Logic X, Cubase 7.5, Mac OS X 10.9.2, MacBook Pro 06 Ghz, 4Gb RAM, Apogee Duet, Yamaha S90

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Ralph L. Bowers Jr. - 03 Mar 06:13PM (edited 03 Mar 06:59PM)
Bob Z,

This is the issue that Avid (Sibelius) needs to address and work more like Make Music does with its Finale. If you own the use of it...you own the use of it. You don't lose it just because you purchased an upgrade/update or new edition.

Your thoughts ???

--
Sibelius 6.2, 7.1.3, Bob Zawalich plugins, dolet 6.3

Finale 2010b,2011b,2012c, 2014a, TGTools pro, Patterson plugins, JW Plugins, GPO4, World Instruments
ProTools 9.5, Reaper
Notion4, Progression, Progression2

Windows XP Pro (32 bit); 7 Pro (64bit); 8 (64 bit)/ 4-16GB Ram across three PC's

Pencil & Paper

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Robin Walker - 03 Mar 07:13PM
Bob, after having been burnt by what seems to be a bug of some sort, my recommendation is that you should de-activate Sibelius 7.1.3 before installing 7.5, then activate Sibelius 7.5, then re-activate Sibelius 7.1.3.

--
Sibelius 7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Bob Zawalich - 03 Mar 07:17PM
Hi Robin,

I have 2 activations of 7.1.3 already. If I deactivate 7.1.3 and then activate 7.5, will I be able to reactivate 7.1.3? My understanding is that it will not reactivate if I already have another activation.

--
Bob

Sib 1.2 - 7, Windows 7 Pro SP 1 64 bit, 4 G RAM. Year 2014.

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Bob Zawalich - 03 Mar 07:15PM
Sibelius users traditionally lost access to the previous version when they updated, and I could live with that. But in Sib 7, one could keep an active version of Sib 6 on a machine, which was handy if one worked with people using other version. Sib can export to earlier version, but there are often small changes that can be avoided by not exporting.

Sam has said that if you activate 7.5 on a machine with Sib 6 and Sib 7.1.3 activated, these activations will not be lost on that machine, but that you would need to contact Avid if you wanted to put a copy of Sib 6 or Sib 7.1.3 on another machine. this is not perfect, but I consider it to be acceptable.

As before, versions 5 and earlier will be deactivated if you activate 7.5, and I am OK with that. I would suspect that you could contact Avid if you had a need for an earlier version. I have 5 active because I help with debugging plugins and other problems, so I suspect it can be fairly easily done.

My problem is more short term. I have heard from others that activating 7.5 will leave 6 activated but will deactivate 7.1.3.

I am working on projects using 7.1.3, and I do not want it to be deactivated if I activate 7.5. So I need to know:

1. Is there a way to activate 7.5 and leave 6 and 7.1.3 on the same machine still activated.

2. If 1 is not possible, how quickly can I get a reactivation of 7.1.3? Can I sign up for it in advance so I can quickly reactivate it one I activate 7.5?

Thanks,

--
Bob

Sib 1.2 - 7, Windows 7 Pro SP 1 64 bit, 4 G RAM. Year 2014.

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Sam at Sibelius - 03 Mar 08:12PM
Hi all,

We're working on improving the problems several people have reported where 7.1 is deactivated but then can't reactivate it.

I'll post news on this when I know more.

Sam

--
Contact Sibelius technical help by email or phone:
www.sibelius.com/helpcenter/contact.html

www.sibelius.com/support

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Mike Lyons - 03 Mar 11:20PM
My fix works:

Copy licences folder for sib 7.1.3 to a new location
Instal and register 7.5
If you get error message, delete licences folder from original location
Run sib 7.5. Register and then close it.
Copy licences folder to a new location
From now on, if you want to use 7.5/7.1.3 copy the appropriate folder to the original location.

--
1.6GHz Intel i7 Quad core, Win 7 Pro (x64), 8GB, 7TB HDD, SD-20, Scarlett 6i6, Sib 6.2, 7.1.3 EWQLSO Plat, Miroslav Phil, NotePerformer, Harmony Asst, EWQLSC, GPO, COMB2
Si me castigare vis, necesse est me intellexisse.

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Laurence Payne - 04 Mar 06:38PM
This doesn't have to be a practical problem for anyone until we get nearer to the end of the 30-day trial period.

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Andrew Nelson - 04 Mar 10:30PM
7.1.3 upgraded to 7.5 on Mac OS 10.8.5

Activation of 7.5 did not deactivate 7.1.3 in my case.

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by drummerboy - 07 Mar 02:42PM
Upgraded 7.1.3 to 7.5 on Windows7 and 7.1.3 is deactivated but when I try to reactivate it says it is already activated so there is a problem.
Has anyone found a solution ?

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Sam at Sibelius - 07 Mar 03:23PM
The workaround is to delete the licenses from both Sibelius 7 and 7.5 and reactivate. The advice is here:

http://www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?com=thread&start=647402&groupid=3򞄿

We're working on getting a solution out to everyone soon.

Sam

--
Contact Sibelius technical help by email or phone:
www.sibelius.com/helpcenter/contact.html

www.sibelius.com/support

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Bob Zawalich - 07 Mar 06:20PM
Sam - the link above goes to a very large thread, and it is not obvious to me exactly what one needs to do to find and delete the license files (I didn't even know there were license files!)

Could we please set step by step instructions for deleting the license files? I have not activated 7.5 yet. Does one need to activate 7.5 thus deactivating 7.1.3 or order to produce the file which will then be deleted?

--
Bob

Sib 1.2 - 7, Windows 7 Pro SP 1 64 bit, 4 G RAM. Year 2014.

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Ingvar Karkoff - 08 Mar 09:25PM (edited 09 Mar 05:40AM)
This was the instruction:

Quit Sibelius (which ever version you're running)
* Win: Go to C:\ProgramData\Avid\Licenses
* Mac: Go to Macintosh HD/Library/Application Support/Avid/Licenses
* Delete the Sibelius folder
* Run either Sibelius 7 or Sibelius 7.5 and activate either of them

This will restore the activation for both versions.

However I have not understand if this also works on the second installation, for instance on a laptop. I haven't installed Sibelius 7.5 on my second computer because I am not sure if it's possible to keep Sibelius 7.1.3 activated.
--
Sibelius 7.5 and 7.1.3 Sibelius 6.2
Mac Pro 2x2.26 8 Core Intel 12 GB Ram OS X 10.8.5 SSD 60 GB
Macbook Pro I5 8 GB Ram OS X 10.9.2
Photoscore Ultimate 7.02, Sibelius Gold, GPO, Garritan Concert & Marching Band 2, Symphonic Instrument, Motu 828 mkII, Digital Performer 8 , Finale 2012

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by drummerboy - 09 Mar 12:18PM
This was the instruction:

Quit Sibelius (which ever version you're running)
* Win: Go to C:\ProgramData\Avid\Licenses
* Delete the Sibelius folder
* Run either Sibelius 7 or Sibelius 7.5 and activate either of them
This will restore the activation for both versions.

I cannot do this as I do not have a folder Licences. I have a folder named Avid License Control or inside Sibelius 7 & 7.5 a folder named license with inside this a third party license but no Sibelius inside any license folders.
more help needed I feel.

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Robin Walker - 09 Mar 01:51PM
You are looking in the wrong place. Read the instructions more carefully, they said:

> Go to C:\ProgramData\Avid\Licenses

It did not say: C:\Program Files\Avid\

By default in Windows, C:\ProgramData\ is hidden from view. You can get there by:
- hold down the Windows key while typing R;
- in the Run box, type %programdata% and click OK. The percent signs are required.

--
Sibelius 7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6.3 for Sibelius, Windows 7 32-bit SP1, 4GB RAM

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by drummerboy - 09 Mar 02:27PM
Thank you for the info Robin. All is now working.

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by john - 21 Oct 10:57AM
I can't believe this! Just find out you have to pay for an upgrade from 7.1.3 to 7.5.
OMG! Not only did Avid neglected their users for several years by postponing an upgrade, they sacked the whole Sibelius team, and now they're saying thank you to their users by asking to pay for such a minor upgrade??
This is outrages!

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Re: Sib. 7.1.3: Sib 7.5: Activation: can you keep 7.1.3 activated?
Posted by Sam at Sibelius - 21 Oct 11:19PM
Hi John,

Many thanks for the feedback. We are legally obliged to sell something that contains a new feature. Bug fixes updates can (and are) free but anything that contains new functionality strictly needs to be sold. It's so we are in line with revenue recognition.

The upgrade for Sibelius 7 users is heavily discounted from $149 to $49 (when you buy the download) so you won't have to pay the usual upgrade price.

If you have any further questions about this, I'd be happy for you to email me directly.

Sam

--
Sam Butler | Product Manager | Sibelius
sam.butler@avid.com | @avid_sam | @AvidSibelius

Contact the Sibelius support team:
www.sibelius.com/documents/contact_form.html

KB and other resources:
www.sibelius.com/support

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Messages in this thread

Sib. 7.1.3: Sib 7.5: Activation: can you keep 7... - Bob Zawalich, 03 Mar 05:17PM
     Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Chris Wimlett, 03 Mar 05:32PM
         Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Ralph L. Bowers Jr., 03 Mar 06:13PM
             Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Robin Walker, 03 Mar 07:13PM
                 Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Bob Zawalich, 03 Mar 07:17PM
             Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Bob Zawalich, 03 Mar 07:15PM
             Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Sam at Sibelius, 03 Mar 08:12PM
                 Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Mike Lyons, 03 Mar 11:20PM
                     Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Laurence Payne, 04 Mar 06:38PM
                         Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Andrew Nelson, 04 Mar 10:30PM
                             Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - drummerboy, 07 Mar 02:42PM
                                 Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Sam at Sibelius, 07 Mar 03:23PM
                                     Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Bob Zawalich, 07 Mar 06:20PM
                                         Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Ingvar Karkoff, 08 Mar 09:25PM
                                             Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - drummerboy, 09 Mar 12:18PM
                                                 Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Robin Walker, 09 Mar 01:51PM
                                                     Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - drummerboy, 09 Mar 02:27PM
                                                         Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - john, 21 Oct 10:57AM
                                                             Re: Sib. 7.1.3: Sib 7.5: Activation: can you ke... - Sam at Sibelius, 21 Oct 11:19PM