I'm new to Sibelius First 7 so I'm playing around a bit with the options.
When trying to use the Send email from the share menu I get a message that the email cannot be sent
I've set the following options :
- My email in the sender field with send me a copy checked
- Sibelius 7 First score checked
- File for previous Sibelius 6 score shecked
- PDF File Checked
- and offcourse the receiver email set.
The following is shown when I send :
- Connected to mail server (Green Checkmark)
- Sibelius 6 File saved (Green checkmark)
- PDF File saved (Green checkmark)
- An error occurred while sending your email (Red exclamation point)
Your email cound not be sent.
Anyone else have this problem and know a way to fix this ?
Sibelius uses HTTPS to communicate with our back-end service for delivering the email. This uses the standard TCP port 443. Does your proxy allow HTTPS?
Ben it should do unless the url is blacklisted for some reason, would you be able to let me know the full url so I can check the firewall please. Does Sibelius simply pick up the proxy settings from IE settings?
Contact Sibelius technical help by phone (charges may apply):
USA & Canada: +1 650-731-6106
UK: +44 (0)1753 658585
Australia: 1300 652 172
Other countries: www.sibelius.com/support
I can access the url by clicking the link and get the following in the webpage;
"This XML file does not appear to have any style information associated with it. The document tree is shown below.
errorInvalid 'to' email address"
a portqry gives me;
"Starting portqry.exe -n secure.sibelius.com -e 443 -p TCP ...
Querying target system called:
secure.sibelius.com
Attempting to resolve name to IP address...
Name resolved to 198.37.38.82
querying...
TCP port 443 (https service): FILTERED
portqry.exe -n secure.sibelius.com -e 443 -p TCP exits with return code 0x00000002."
Not sure if this indicates we are firewalling or not?
Yes, I think the "FILTERED" line tells you that your firewall is filtering out HTTPS traffic and preventing your computer from establishing a connection.
Contact Sibelius technical help by phone (charges may apply):
USA & Canada: +1 650-731-6106
UK: +44 (0)1753 658585
Australia: 1300 652 172
Other countries: www.sibelius.com/support
Simon, you said earlier that you had a "corporate proxy". No doubt this is what is preventing Sibelius (or any other internet-using application) from using the internet correctly.
You should try configuring the Windows WinHTTP proxy settings by using the command-line "netsh winhttp" command. Use:
netsh winhttp set proxy ?
for help.
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Sibelius 7.1.3/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6 for Sibelius, Windows 7 32-bit SP1, 4GB RAM
Hi, I am struggling to email my score through sibelius 7 first, it says that every time I attempt to email my score, that the email could not be sent...any Solutions?
I've seen a few messages about the e-mail feature. Apologies for the outage. The cause is a migration of the servers that host Sibelius.com which in turn has caused an invalidation of the SSL certificates installed on the servers.
I have the same problem with Sibelius 2018.1. ("Your email could not be sent.")
Cloud sharing doesn't work as well.
I am running a MAC Pro, MAC OS High Sierra 10.13.2
Any ideas? Can I change any setting or y account settings?
As of today September 15th, does this feature work already in sibelius? I'm trying to send the score with the send email feature. Comes up that email couldn't be sent...
No. Essentially this feature has never worked. The original messages were from 2012, then there are a few from 2016 and 2018, and finally 2020.
It still does not work, and my understanding is that it will not be made to work. You will have to send scores as attachments to mail from your normal mail program.
Uploading videos to YouTube does not work either.
--
Bob
I don't know why programs even try to incorporate these features or why users want them. The way to email a file is to open your email program, navigate to the folder where the file resides and attach it. Or, I suppose, right-click on the file in its directory and look for the option to invoke your email program, which uses the operating system as the pilot. Same for YouTube. Create the video, go to YouTube, upload it. Why does this stuff need to be baked into a third party program itself? Sibelius is not an email client, should not aspire to be one, and users shouldn't expect it to be one! Though: if the feature is offered, it should work!