'Avid/Sibelius Customer Service'

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Avid/Sibelius Customer Service - Petteri Matikainen, 17 May 11:08AM
     Re: Avid/Sibelius Customer Service - Daniel Spreadbury, 17 May 12:00PM

Avid/Sibelius Customer Service
Posted by Petteri Matikainen - 17 May 11:08AM
Hi,

I have reigsterd Sibelius 5 on my OS Lion and now that I have bought update for Sibelius 7 I would first like to unregister the older version from my computer. I have send info through Avid's Registration Cease Creation form, and they contacted me via email how they can free my registration. I replied to them on monday, but i still haven't got any response. I tried to call avid customer service, but they ask Avid Support Codes which I don't have, beacause the old version of Sibelius. Does anyone know how could I contact them, or do I just have to wait for their contact?

Kind regards,
Petteri Matikainen
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Re: Avid/Sibelius Customer Service
Posted by Daniel Spreadbury - 17 May 12:00PM
You should just wait for a further response to your existing case, Petteri. If you really can't wait, then you can call the registration support number in the UK listed on this page:

http://www.sibelius.com/helpcenter/contact.html

which does not require an Avid Support Code to speak to an advisor. Be aware that this will be an international call, and you may well be on hold for a few minutes while you work your way through the queue.

--
Contact Sibelius technical help online:
http://www.sibelius.com/helpcenter/contact.html

Contact Sibelius technical help by phone (charges may apply):
USA & Canada: +1 650-731-6106
UK: +44 (0)20 7561 7997
Australia: 1300 652 172
Other countries: www.sibelius.com/support
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Messages in this thread

Avid/Sibelius Customer Service - Petteri Matikainen, 17 May 11:08AM
     Re: Avid/Sibelius Customer Service - Daniel Spreadbury, 17 May 12:00PM