'Sib. 7.1: Sib 7.1.2 won't open files or save files'

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Sib. 7.1: Sib 7.1.2 won't open files or save files - Trevor Brown, 02 Apr 03:40PM
     Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Daniel Spreadbury, 02 Apr 10:43PM
         Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Trevor Brown, 03 Apr 07:34AM
             Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Daniel Spreadbury, 03 Apr 08:20PM
                 Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Trevor Brown, 04 Apr 07:33AM
                     Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Trevor Brown, 04 Apr 07:34AM
                         Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Trevor Brown, 04 Apr 07:47AM
                             Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Daniel Spreadbury, 04 Apr 11:09PM
                                 Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Trevor Brown, 05 Apr 08:00AM
                                     Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Richard Vitale, 05 Apr 08:28AM
                                         Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 05 May 04:53AM
                                             Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Robin Walker, 05 May 12:23PM
                                                 Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 06 May 12:14AM
                                                     Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 06 May 01:52AM
                                                         Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 06 May 02:28AM
                                                             Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Daniel Spreadbury, 06 May 07:36PM
                                                                 Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 06 May 07:56PM
                                                                     Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Daniel Spreadbury, 06 May 07:57PM
                                                                         Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 07 May 04:34AM
                                                                             Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 10 May 05:18AM
                                                                                 Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Daniel Spreadbury, 10 May 08:50AM
                                                                                     Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Glen Shannon, 06 Jul 11:05PM
                                                                                         Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Robin Walker, 07 Jul 09:31AM
                                                                                             Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Chris McQueen, 05 Jan 04:28PM

Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Trevor Brown - 02 Apr 03:40PM

I have a big problem using Sib 7.1.2.

On trying to open previously saved scores made in Sib 7.1 or Sib 6 I just get the message "There was an error opening the score /Users/username/Documents/Scores/.......sib. The files could not be opened".
As this is displayed I get the spinning wheel

If I attempt to create a new score and select a manuscript paper (e.g. "piano") I get a message that says "This file could not be opened. /Applications/Sibelius7.app/Contents/Resources/en.1proj/Manuscript paper/SoloInstruments/Piano.sib" and again the spinning wheel.

Has anyone got any ideas. Sib.7 seemed to be working fine.

Thanks

Trevor
--
Trevor Brown
MacBook Pro 3.06 GHz Intel Core 2 Duo, 8 GB RAM, Mac Os X 10.6.8
email browndance@cix.co.uk

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Daniel Spreadbury - 02 Apr 10:43PM
This indicates a problem with the folders Sibelius relies on to read and write temporary files during normal operation.

If you restart your computer, does the problem persist?

--
Contact Sibelius technical help online:
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Contact Sibelius technical help by phone (charges may apply):
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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Trevor Brown - 03 Apr 07:34AM
Hi Daniel.

Yes this problem continues after I have restarted the computer. There is only one recent file that I seem to be able to open from the Quickstart screen and I get no sound with that file. If I make any changes to this file Sibelius says it can't save it. I also got a message saying that auto-save wasn't able to function.

If I try to create a new score I'm unable to access any manuscript papers.

Trevor

--
Trevor Brown
MacBook Pro 3.06 GHz Intel Core 2 Duo, 8 GB RAM, Mac Os X 10.6.8
email browndance@cix.co.uk

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Daniel Spreadbury - 03 Apr 08:20PM
Have you tried using Repair Permissions in Disk Utility?

--
Contact Sibelius technical help online:
http://www.sibelius.com/helpcenter/contact.html

Contact Sibelius technical help by phone (charges may apply):
USA & Canada: +1 650-731-6106
UK: +44 (0)20 7561 7997
Australia: 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Trevor Brown - 04 Apr 07:33AM


--
Trevor Brown
MacBook Pro 3.06 GHz Intel Core 2 Duo, 8 GB RAM, Mac Os X 10.6.8
email browndance@cix.co.uk

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Trevor Brown - 04 Apr 07:34AM

At the risk of sounding stupid - how do I do that?
--
Trevor Brown
MacBook Pro 3.06 GHz Intel Core 2 Duo, 8 GB RAM, Mac Os X 10.6.8
email browndance@cix.co.uk

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Trevor Brown - 04 Apr 07:47AM
Hi Daniel - sorry about my previous mail. I have now run Repair Permissions in Disk Utility and although there were many repairs I still have the same problem with Sib7.1.2

Trevor

--
Trevor Brown
MacBook Pro 3.06 GHz Intel Core 2 Duo, 8 GB RAM, Mac Os X 10.6.8
email browndance@cix.co.uk

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Daniel Spreadbury - 04 Apr 11:09PM
I think you need to contact our support team directly, Trevor. This is definitely some kind of problem specific to your Mac, but I'm not sure what it might be.

Have you tried creating a new user account on your Mac, and run Sibelius from there?

--
Contact Sibelius technical help online:
http://www.sibelius.com/helpcenter/contact.html

Contact Sibelius technical help by phone (charges may apply):
USA & Canada: +1 650-731-6106
UK: +44 (0)20 7561 7997
Australia: 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Trevor Brown - 05 Apr 08:00AM

Thanks Daniel I'll try and contact the tech team. I'm not sure where to find my Avid Support No though. Is it possible to simply try and re-install Sib 7.1.2 by dragging the application to trash, emptying the trash and then rerunning the downloaded updater?
--
Trevor Brown
MacBook Pro 3.06 GHz Intel Core 2 Duo, 8 GB RAM, Mac Os X 10.6.8
email browndance@cix.co.uk

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Richard Vitale - 05 Apr 08:28AM
If you get a chance Trevor, here's how to create a new user account:
http://docs.info.apple.com/article.html?path=Mac/10.6/en/8235.html
=======
If you have your Mac install disc you can also try repairing your hard drive with Disk Utility:

Try Disk Utility
Start from your Mac OS X Install disc: Insert the installation disc, then restart the computer while holding the C key.
When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
Click the First Aid tab.
Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
Select your Mac OS X volume.
Click Repair. Disk Utility checks and repairs the disk.

--
Richie Vitale-Sib 7.1 User
iMac 2.66 Ghz Intel/Lion
4 GB RAM
http://www.youtube.com/user/richievitale

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Ryk A. Groetchen - 05 May 04:53AM (edited 05 May 05:08AM)
Same issue. Can't save a new score, get the error message "unable to open score file "file path/filename" Opening an existing score causes Sibelius to crash. I've submitted the crash log via the dialog when Sibelius is relaunched.

Any resolution to this?

Update: New user: Sibelius doesn't find necessary fonts, and crashes on new score creation.

--
Ryk A. Groetchen | 2.4GHz MacBook Pro Intel Core 2 Duo | 4GB RAM | OS X 10.7.3 | Sibelius 7.1.2

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Robin Walker - 05 May 12:23PM
Ryk, have you run "Repair disk permissions" as described above?

--
Sibelius 7.1.2/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6 for Sibelius, Windows 7 32-bit SP1, 4GB RAM

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Ryk A. Groetchen - 06 May 12:14AM
I have.

--
Ryk A. Groetchen | 2.4GHz MacBook Pro Intel Core 2 Duo | 4GB RAM | OS X 10.7.3 | Sibelius 7.1.2

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Ryk A. Groetchen - 06 May 01:52AM
I tried re-installing Sibelius using the full installer (rather than the upgrade) and am still unable to open or save files. Console reveals nothing of an importance, just the reference to the notification:

2012.05.5 6:44:15.363 PM [0x0-0x1a01a].com.avid.sibelius7: Unable to open score file /Users/user/Scores/Songs/filename.sib for writing


--
Ryk A. Groetchen | 2.4GHz MacBook Pro Intel Core 2 Duo | 4GB RAM | OS X 10.7.3 | Sibelius 7.1.2

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Ryk A. Groetchen - 06 May 02:28AM
I've installed Sib 7.1.2 on a backup machine (specs in footer) running OS X 10.6.8 and am able to create a new file and save it. I did not install Sibelius Sounds on the backup machine (using General MIDI for audio output). Not sure if that's relevant.

--
Ryk A. Groetchen | 2GHz MacBook Pro Intel Core Duo | 2GB RAM | OS X 10.6.8 | Sibelius 7.1.2

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Daniel Spreadbury - 06 May 07:36PM
Ryk, I suggest you contact technical support for help with this. It's certainly due to some problem specific to your computer, but I'm not sure what it might be.

--
Contact Sibelius technical help online:
http://www.sibelius.com/helpcenter/contact.html

Contact Sibelius technical help by phone (charges may apply):
USA & Canada: +1 650-731-6106
UK: +44 (0)20 7561 7997
Australia: 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Ryk A. Groetchen - 06 May 07:56PM
"If you don’t have an ASC, you can purchase one on our web store."

Is this really my only option?

--
Ryk A. Groetchen | 2.4GHz MacBook Pro Intel Core 2 Duo | 4GB RAM | OS X 10.7.3 | Sibelius 7.1.2

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Daniel Spreadbury - 06 May 07:57PM
Well, you could wipe your hard disk and reinstall your OS, then reinstall Sibelius, which I imagine would fix it, but otherwise you would probably be best off talking to our technical support team.

--
Contact Sibelius technical help online:
http://www.sibelius.com/helpcenter/contact.html

Contact Sibelius technical help by phone (charges may apply):
USA & Canada: +1 650-731-6106
UK: +44 (0)20 7561 7997
Australia: 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Ryk A. Groetchen - 07 May 04:34AM (edited 07 May 04:35AM)
In case anyone's having the same issue, it goes away if I open Sibelius in 32-bit mode. To do that (Mac only), quit Sibelius, go to Applications/Sibelius 7, select it, and choose File->Get Info. Check the checkbox that says "Open in 32-bit mode." Relaunch Sibelius.

--
Ryk A. Groetchen | 2.4GHz MacBook Pro Intel Core 2 Duo | 4GB RAM | OS X 10.7.3 | Sibelius 7.1.2

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Ryk A. Groetchen - 10 May 05:18AM
Solved:

"There was a known conflict with the Instant On feature in the Rogue Amoeba software and Sibelius 7. We alerted them of the problem and they fixed the issue in the lastest updates of their software. So if you've installed the lastest version of that software you should no longer encounter the problem."

--
Ryk A. Groetchen | 2.4GHz MacBook Pro Intel Core 2 Duo | 4GB RAM | OS X 10.7.3 | Sibelius 7.1.2

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Daniel Spreadbury - 10 May 08:50AM
Heh, I never would have guessed that this was another symptom of the Instant Hijack problem. Glad you got it sorted out, Ryk.

--
Contact Sibelius technical help online:
http://www.sibelius.com/helpcenter/contact.html

Contact Sibelius technical help by phone (charges may apply):
USA & Canada: +1 650-731-6106
UK: +44 (0)20 7561 7997
Australia: 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Glen Shannon - 06 Jul 11:05PM
I am having this same problem and the 32-bit mode trick did not work for me, still hanging upon opening any file after displaying the score.

How do I know if I am running this Rogue Amoeba software?

Glen

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Robin Walker - 07 Jul 09:31AM
You would know if you had purchased and installed it, surely?

--
Sibelius 7.1.2/6.2/5.2.5, PhotoScore Ult 7.0.2, Dolet 6 for Sibelius, Windows 7 32-bit SP1, 4GB RAM

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Re: Sib. 7.1: Sib 7.1.2 won't open files or save files
Posted by Chris McQueen - 05 Jan 04:28PM
Had the same issue, and doing as Ryk suggested, turning on 32-bit mode, worked for me (except mine says "low resolution mode"). Then out of curiosity I turned it back off and it still works, so thanks Ryk!

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Messages in this thread

Sib. 7.1: Sib 7.1.2 won't open files or save files - Trevor Brown, 02 Apr 03:40PM
     Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Daniel Spreadbury, 02 Apr 10:43PM
         Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Trevor Brown, 03 Apr 07:34AM
             Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Daniel Spreadbury, 03 Apr 08:20PM
                 Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Trevor Brown, 04 Apr 07:33AM
                     Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Trevor Brown, 04 Apr 07:34AM
                         Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Trevor Brown, 04 Apr 07:47AM
                             Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Daniel Spreadbury, 04 Apr 11:09PM
                                 Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Trevor Brown, 05 Apr 08:00AM
                                     Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Richard Vitale, 05 Apr 08:28AM
                                         Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 05 May 04:53AM
                                             Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Robin Walker, 05 May 12:23PM
                                                 Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 06 May 12:14AM
                                                     Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 06 May 01:52AM
                                                         Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 06 May 02:28AM
                                                             Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Daniel Spreadbury, 06 May 07:36PM
                                                                 Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 06 May 07:56PM
                                                                     Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Daniel Spreadbury, 06 May 07:57PM
                                                                         Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 07 May 04:34AM
                                                                             Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Ryk A. Groetchen, 10 May 05:18AM
                                                                                 Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Daniel Spreadbury, 10 May 08:50AM
                                                                                     Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Glen Shannon, 06 Jul 11:05PM
                                                                                         Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Robin Walker, 07 Jul 09:31AM
                                                                                             Re: Sib. 7.1: Sib 7.1.2 won't open files or sav... - Chris McQueen, 05 Jan 04:28PM