Good morning All.
I have been in touch with Avid/Sibelius support. The following steps have resolved my issue:
---------------------------------------------------------------
Hi Chris,
Although you've been through this with "App Cleaner", I suggest you try a full manual un-installation via the instructions below and run the disk repair utility once the program's gone, followed by re-installation to a brand new administrator account.
-------------------------------------
As follows are instructions for totally removing Sibelius from your Mac.
Removing Sibelius Manually:
- Quit Sibelius then delete the specified files from:
- MacHardDrive > Users > Your Username > Library > Preferences - delete "com.sibelius.sibelius6.plist" and "siblib.plist"
- MacHardDrive > Users > Your Username > Library > Preferences - delete "siblib.plist"
- MacHardDrive > Applications - delete anything called Sibelius> i.e. Sibelius 2,3,4,5 and 6. Also delete "Kontakt Player Sibelius" if present
- MacHardDrive> Library > Application support - delete "Sibelius Software"
- MacHardDrive> Users > Your Username > Library > Application support - delete "Sibelius Software" (This may not be there)
- Delete the Sibelius Music Fonts. Go to MacHardDrive > Library > Fonts and drag to the trash any fonts called Opus, Inkpen, Inkpen 2, Helsinki and Reprise.
- Then go to MacHardDrive > Users > Your Username > Library > Fonts and trash the same ones if they exist there.
- Empty the Trash. This will make sure that Sibelius is completely off the system.
- Verify & Repair Permissions
Go to MacHardDrive>Applications>Utilities>Disk Utility - double click the icon, select the MacHD on the left and the First Aid tab on the right. Then click Verify Disk Permissions (it will take a little while to run through), then click Repair Disk Permissions when it's finished, and allow this process to complete also.
- Create a brand new Administrator user account, log into it so you can install and register the software from there. Instructions for creating user accounts on Mac can be found here if you need them:
http://docs.info.apple.com/article.html?path=Mac/10.5/en/8235.html
- Now log into the new account and run the Sibelius installation again, by running the full 7.0.3 installer from here
http://www.sibelius.com/helpcenter/updates/sib7_0_3.html
- When the installation is complete, run and register Sibelius from this same user account immediately.
*Make sure you use the password that you've created for the new Admin account that you're logged into and have installed Sibelius under when you're prompted for an Administrator Password by the registration process.
---------------------------------------------------------------
Even though we are in a school environment, there are some things I cannot do like having the students use an admin account and having a completely "fresh" system. Yet knowing these steps resolve the issue, it will give me a guide where i can "tweak" the above steps to help resolve our issue.
One I have further information, I will repost my findings.
Thanks to everyone for their input.
Regards Chris.
|
error1.png
Standard Helsinki.sib