'Sib. 6.1: ASIO freezing sib'

Messages in this thread

Sib. 6.1: ASIO freezing sib - Søren Jepsen, 23 Feb 07:49PM
     Re: Sib. 6.1: ASIO freezing sib - Jim Druckenmiller, 23 Feb 08:09PM
         Re: Sib. 6.1: ASIO freezing sib - Daniel Spreadbury, 23 Feb 08:19PM
             Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 23 Feb 08:41PM
         Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 23 Feb 08:22PM
             Re: Sib. 6.1: ASIO freezing sib - Jim Druckenmiller, 23 Feb 09:16PM
                 Re: Sib. 6.1: ASIO freezing sib - Paul Walmsley, 24 Feb 09:58AM
                     Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 24 Feb 04:55PM
                         Re: Sib. 6.1: ASIO freezing sib - Martin P. Kellogg, 24 Feb 11:55PM
                             Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 25 Feb 12:25AM
                                 Re: Sib. 6.1: ASIO freezing sib - Daniel Spreadbury, 25 Feb 12:29AM
                                     Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 25 Feb 09:24AM
                                         Re: Sib. 6.1: ASIO freezing sib - Daniel Spreadbury, 25 Feb 01:26PM
                                             Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 25 Feb 07:18PM
                                                 Re: Sib. 6.1: ASIO freezing sib - Daniel Spreadbury, 25 Feb 10:38PM
                                                     Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 26 Feb 11:25PM
                                                         Re: Sib. 6.1: ASIO freezing sib - ironbodo, 19 May 09:23PM
                                                             Re: Sib. 6.1: ASIO freezing sib - Daniel Spreadbury, 20 May 09:48AM
                                                                 Re: Sib. 6.1: ASIO freezing sib - ironbodo, 20 May 08:48PM
                                                                     Re: Sib. 6.1: ASIO freezing sib - ironbodo, 20 May 08:55PM
                                                                         Re: Sib. 6.1: ASIO freezing sib - Daniel Spreadbury, 20 May 11:27PM
                                                                             Re: Sib. 6.1: ASIO freezing sib - ironbodo, 21 May 05:47PM

Sib. 6.1: ASIO freezing sib
Posted by Søren Jepsen - 23 Feb 07:49PM
Just got sib 6.1, and installed it last night. Tried a few things and went to bed. This morning, sib won't start. So I try replacing portaudio_x86.dll - nothing changes.

Portaudio, hmm......on a hunch I close the software running my soundcard (Creamware Powersampler). This disables the drivers.

Now Sib starts (complaining there's no soundcard) and I can get into the Audio Engine Options. I close sib, restart soundcard software, and starts sib. So far so good, however!

When I select the ASIO drivers for the soundcard (SCOPE ASIO) sib freezes.....sigh......

What is going on with sibelius and connecting to ASIO? My soundcard works with various other software just fine...

Regards
Soren

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Re: Sib. 6.1: ASIO freezing sib
Posted by Jim Druckenmiller - 23 Feb 08:09PM (edited 23 Feb 08:13PM)
> Just got sib 6.1, and installed it last night. Tried a few things and went to bed. This morning, sib won't start. So I try replacing portaudio_x86.dll - nothing changes.
>
> Portaudio, hmm......on a hunch I close the software running my soundcard (Creamware Powersampler). This disables the drivers.
>
> Now Sib starts (complaining there's no soundcard) and I can get into the Audio Engine Options. I close sib, restart soundcard software, and starts sib. So far so good, however!
>
> When I select the ASIO drivers for the soundcard (SCOPE ASIO) sib freezes.....sigh......
>
> What is going on with sibelius and connecting to ASIO? My soundcard works with various other software just fine...
>
> Regards
> Soren
------------


Hi Soren,

Try to check for a Driver update for your soundcard. And install that if possible.


I can't understand the methodology behind. . . [>replacing portaudio_x86.dll.] Did you see that in a Sibelius Tech Document? or, just your own idea?. . . I'm just curious?


Regardless I'd try to update your SoundCard's driver and then see what happens from there.

(the reason I suggest this is because if Sibelius hangs, or crashes during sound initialization of a setting change, chances are it's caused by the device driver's).


Take Care,

Jim







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Re: Sib. 6.1: ASIO freezing sib
Posted by Daniel Spreadbury - 23 Feb 08:19PM
Try switching off 'Record system exclusive data' on the Input Devices page of Preferences. Sometimes when Sibelius won't restart, it's because the *MIDI* device is stuck open, not the ASIO device.

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 6.1: ASIO freezing sib
Posted by Søren Jepsen - 23 Feb 08:41PM
Hi Daniel.

It's not that Sibelius won't restart. It simply freezes when the ASIO device on my soundcard is selected.

I did try what you described, but nothing changed :-(

Regards
Soren

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Re: Sib. 6.1: ASIO freezing sib
Posted by Søren Jepsen - 23 Feb 08:22PM
Hi Jim.

Thanks for your reply. In the box with the DVD there was a leaflet describing this, with a link to sibelius helpcenter where you can download a this file.

The drivers are part of the software controlling my soundcard. I can connect any incomming signal, to any software running on the soundcard DSP's, and then again connect it to any type of output (ASIO among others). This also counts midi signals.

I believe the drivers are connecting the hardware to this controling software. The interfacing with other software is then done thru software "interfaces" running on this controling software.

Look here:
http://www.sonic-core.net/en/products/examples.html

Regards
Soren

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Re: Sib. 6.1: ASIO freezing sib
Posted by Jim Druckenmiller - 23 Feb 09:16PM
> Hi Jim.
>
> Thanks for your reply. In the box with the DVD there was a leaflet describing this, with a link to sibelius helpcenter where you can download a this file.
>
> The drivers are part of the software controlling my soundcard. I can connect any incomming signal, to any software running on the soundcard DSP's, and then again connect it to any type of output (ASIO among others). This also counts midi signals.
>
> I believe the drivers are connecting the hardware to this controling software. The interfacing with other software is then done thru software "interfaces" running on this controling software.
>
> Look here:
> http://www.sonic-core.net/en/products/examples.html
>
-------------------

Hi Soren,

Good, my worry was that you were going on a hunch (which would be fine by me), and that perhaps you didn't have the 'Full Set' of drivers in selecting just that single .dll file. (It's not always just a single .dll file that comprises the drivers as a whole). Anyhow you're following the advice from those who should know best, but sadly it's not working out yet. And worse than that I don't have any good tips either, because I'm not familiar with your components.

I'll be watching from the background on this, and I hope that you can find a solution that doesn't require you having to replace your Sonic Device, in order to get good integration with Sibelius.


Take Care, and Good Luck,

Jim


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Re: Sib. 6.1: ASIO freezing sib
Posted by Paul Walmsley - 24 Feb 09:58AM
Could you check that in the Scope routing you have the main software
outputs routed to a physical output? I had a Creamware card on my
system a few years ago and I had no end of problems with it that I never
totally got to the bottom of.

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Re: Sib. 6.1: ASIO freezing sib
Posted by Søren Jepsen - 24 Feb 04:55PM
Hi Paul.

I have tried different setups. I tried with only the basic stuff:

Wave (from pc software) and ASIO 24 bit source into the mixer, and out to physical output. I have also 2 software midi in and outs, and hardware midi in and out.

Now the weird part. I installed asio4all as a workaround. It's not my preference, but I need to get some work done. This worked ok. Then today, I tried once more. Sibelius starts fine with the asio4all drivers. I have SCOPE set up as mentioned, only I removed the Physical input.

I change to SCOPE in Sibelius, and behold....it works.

Well, not really. I wanted to be shure, so I close Sibelius, and start it again. Guess what: sibelius hangs when the "Initializing playback devices" appears.

To be sure, I play a wave file thru media player without problems, so the SCOPE software is running fine.

*SIGH*

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Re: Sib. 6.1: ASIO freezing sib
Posted by Martin P. Kellogg - 24 Feb 11:55PM
> I play a wave file thru media player without problems,

I don't think the Media Player ever uses ASIO.

--
Martin

Sibelius 6.1; Intel Core 2 Duo 2.26 GHz, 4 GB RAM (3 GB accessible), WinXP Pro SP3, two monitors, Echo Indigo IOx Express Card audio interface, KeyRig 49 -- year 2010

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Re: Sib. 6.1: ASIO freezing sib
Posted by Søren Jepsen - 25 Feb 12:25AM
True. So following I tried out Chainer, Minihost and VSTHost. In all three programs I had no problem with ASIO.

I've had a bit more time to test it now. I can get ASIO working (most of the time), IF I start Sibelius with the asio4all driver, end then switch to SCOPE. Then before closing Sibelius I switch back. If I don't switch back, Sibelius hangs on startup as described (and mentioned in the leaflet from the Sibelius box).

There seems to be some issue with that portausio dll file. Maybe this has something to do with my problems too?

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Re: Sib. 6.1: ASIO freezing sib
Posted by Daniel Spreadbury - 25 Feb 12:29AM
Which portaudio file are you running with? The one that Sibelius was shipped with, or the one available for download in http://www.sibelius.com/helpcenter/en/a549?

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 6.1: ASIO freezing sib
Posted by Søren Jepsen - 25 Feb 09:24AM
Hi Daniel.

As mentioned in my first post, the first thing I tried was downloading the new file from Sibelius. That's the file still beeing used.

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Re: Sib. 6.1: ASIO freezing sib
Posted by Daniel Spreadbury - 25 Feb 01:26PM
Now that you have been changing your configuration via SCOPE etc., I think it would be worth reverting to the original file, which presumably you have backed up.

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 6.1: ASIO freezing sib
Posted by Søren Jepsen - 25 Feb 07:18PM
I tried with both the original and the new one, with no change. Sibelius still freezes with the "Initializing playback system" splashscreen.

And still SCOPE isn't crashing, as I can load vst instruments and play them in various hosting software.

Regards
Soren

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Re: Sib. 6.1: ASIO freezing sib
Posted by Daniel Spreadbury - 25 Feb 10:38PM
Can you zip up the PlogueEngine folder in your application data folder (you don't specify whether you're running Windows XP or something later, but on XP it's at C:\Documents and Settings\[your username]\Application Data\Sibelius Software\Sibelius 6) and email it to me?

Unfortunately we don't have a Creamware Powersampler, and nor are we likely to get one, I'm afraid, so there's a limited amount we'll be able to do to troubleshoot this. But we'll do what we can to help, of course!

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 6.1: ASIO freezing sib
Posted by Søren Jepsen - 26 Feb 11:25PM
Hi Daniel.

You've got mail :-)


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Re: Sib. 6.1: ASIO freezing sib
Posted by ironbodo - 19 May 09:23PM
Hello everybody, since much years I have the same Problems.
Sibelius runs only with the asio4all Driver and after I start another Audio application (eg Samplitude). This is an unsatisfactory situation.
I wish you´ll try to solve this problem. Rewire also doesn´t run . I´m working since many years with audio Programms but only sibelius didn´t find the ASIO SCOPE Driver.

Yours sincerely,
Bodo Schön

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Re: Sib. 6.1: ASIO freezing sib
Posted by Daniel Spreadbury - 20 May 09:48AM
What specific audio hardware do you have in your computer, Bodo?

--
Contact Sibelius technical help by email:
http://www.sibelius.com/cgi-bin/helpcenter/tech.pl

Contact Sibelius technical help by phone (charges may apply):
USA & Canada: +1 650-731-6106
UK: +44 (0)20 7561 7997
Australia: 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 6.1: ASIO freezing sib
Posted by ironbodo - 20 May 08:48PM
Hallo Daniel,
First of all: Thank you for your attention for my Problem!

My Audio Hardware is:
Pulsar II and Luna DSP-Board (PCI) from the
Sonic Core (formerly Creamware) company.

http://sonic-core.net/joomla.soniccore/index.php?lang=us

With best regards
Bodo

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Re: Sib. 6.1: ASIO freezing sib
Posted by ironbodo - 20 May 08:55PM
I forgot:
The virtual studio environment Software is SCOPE v5.1

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Re: Sib. 6.1: ASIO freezing sib
Posted by Daniel Spreadbury - 20 May 11:27PM
Right -- very high-end gear that I'm afraid we don't have available for testing. I assume you are using the most up-to-date drivers available for your hardware?

--
Contact Sibelius technical help by email:
http://www.sibelius.com/cgi-bin/helpcenter/tech.pl

Contact Sibelius technical help by phone (charges may apply):
USA & Canada: +1 650-731-6106
UK: +44 (0)20 7561 7997
Australia: 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 6.1: ASIO freezing sib
Posted by ironbodo - 21 May 05:47PM
Hi Daniel,
yes of course. The SCOPE-Plattform includes many Drivers from ASIO1-16 bit to ASIO2-Float for 32-bit recording. I tried out all.

The german suport, Mister Paulwitz, had the following Idea:
Send a Sibelius-Demo-version to the Sonic Core support, with the request to sove the Problem. See what happens. I'll try my luck.

Yours sincerely,
Bodo

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Messages in this thread

Sib. 6.1: ASIO freezing sib - Søren Jepsen, 23 Feb 07:49PM
     Re: Sib. 6.1: ASIO freezing sib - Jim Druckenmiller, 23 Feb 08:09PM
         Re: Sib. 6.1: ASIO freezing sib - Daniel Spreadbury, 23 Feb 08:19PM
             Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 23 Feb 08:41PM
         Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 23 Feb 08:22PM
             Re: Sib. 6.1: ASIO freezing sib - Jim Druckenmiller, 23 Feb 09:16PM
                 Re: Sib. 6.1: ASIO freezing sib - Paul Walmsley, 24 Feb 09:58AM
                     Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 24 Feb 04:55PM
                         Re: Sib. 6.1: ASIO freezing sib - Martin P. Kellogg, 24 Feb 11:55PM
                             Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 25 Feb 12:25AM
                                 Re: Sib. 6.1: ASIO freezing sib - Daniel Spreadbury, 25 Feb 12:29AM
                                     Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 25 Feb 09:24AM
                                         Re: Sib. 6.1: ASIO freezing sib - Daniel Spreadbury, 25 Feb 01:26PM
                                             Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 25 Feb 07:18PM
                                                 Re: Sib. 6.1: ASIO freezing sib - Daniel Spreadbury, 25 Feb 10:38PM
                                                     Re: Sib. 6.1: ASIO freezing sib - Søren Jepsen, 26 Feb 11:25PM
                                                         Re: Sib. 6.1: ASIO freezing sib - ironbodo, 19 May 09:23PM
                                                             Re: Sib. 6.1: ASIO freezing sib - Daniel Spreadbury, 20 May 09:48AM
                                                                 Re: Sib. 6.1: ASIO freezing sib - ironbodo, 20 May 08:48PM
                                                                     Re: Sib. 6.1: ASIO freezing sib - ironbodo, 20 May 08:55PM
                                                                         Re: Sib. 6.1: ASIO freezing sib - Daniel Spreadbury, 20 May 11:27PM
                                                                             Re: Sib. 6.1: ASIO freezing sib - ironbodo, 21 May 05:47PM