'Sib. 5.x: Sibelius 5 and Snow Leopard'

Messages in this thread

Sib. 5.x: Sibelius 5 and Snow Leopard - Ben A, 29 Aug 07:46AM
     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Matt Jordan, 29 Aug 08:12AM
         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 29 Aug 11:16AM
             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 29 Aug 06:06PM
                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 29 Aug 08:00PM
                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Steingrimur Thorhallsson, 01 Sep 10:04AM
                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Laurence Payne, 01 Sep 11:01AM
                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Maximilian Mair, 01 Sep 12:33PM
                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 01 Sep 01:43PM
                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Steingrimur Thorhallsson, 01 Sep 01:51PM
                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Laurence Payne, 01 Sep 02:08PM
                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Holger Rehfeldt, 01 Sep 05:42PM
                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Jeremy Hughes, 01 Sep 06:05PM
                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 01 Sep 11:17PM
                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Steingrimur Thorhallsson, 02 Sep 11:36AM
                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 03 Sep 11:22AM
                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Maurice Chernick, 03 Sep 09:11PM
                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - dabmo, 04 Sep 01:27AM
                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Witold Suryn, 04 Sep 03:20AM
                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 04 Sep 07:26AM
                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Steingrimur Thorhallsson, 04 Sep 09:58AM
                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - dabmo, 04 Sep 02:26PM
                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Jeremy Hughes, 04 Sep 03:27PM
                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 04 Sep 04:07PM
                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 04 Sep 04:18PM
                                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Maximilian Mair, 04 Sep 05:12PM
                                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 04 Sep 05:26PM
                                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Holger Rehfeldt, 05 Sep 11:41AM
                                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 05 Sep 02:40PM
                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 07 Sep 10:39AM
                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 07 Sep 11:53AM
                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 08 Sep 01:13AM
                                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 08 Sep 01:27AM
                                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 08 Sep 03:39PM
                                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 08 Sep 04:27PM
                                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Brett A Gottheimer, 09 Sep 03:42AM
                                                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 09 Sep 09:32AM
                                                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Brett A Gottheimer, 09 Sep 01:24PM
                                                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Ronny Hughes, 10 Sep 12:32AM
                                                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 10 Sep 10:50AM
                                                                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 10 Sep 03:11PM
                                                                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Christoph M Fischer, 10 Sep 07:01PM
                                                                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Brett A Gottheimer, 10 Sep 07:55PM
                                                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Ronny Hughes, 11 Sep 11:53PM
                                                                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 12 Sep 09:54AM
                                                                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Ronny Hughes, 12 Sep 08:52PM
                                                                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 12 Sep 09:53PM
                                                                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Terry Carter, Rural Michigan USA, 12 Sep 10:07PM
                                                                                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Ronny Hughes, 14 Sep 12:17AM

Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Ben A - 29 Aug 07:46AM (edited 29 Aug 07:54AM)
After being assured that Sibelius 5 should work fine and that the program was on the do not break list for Apple, I found that the mixer would not work on the program. I am terribly irritated by the lack of support. This is the second time in 2 years that I have been forced to upgrade Sibelius to work with my operating system. I'm not so sure that I'll continue using Sibelius it happens again, especially if it happens only three months after a new version of the software is released.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Matt Jordan - 29 Aug 08:12AM
same problem here, and same feelings. I upgraded because we were told there were no major problems! I can't open the mixer... that's rather major.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 29 Aug 11:16AM
I'll have to check this with Apple. We were told that they had included versions of Sibelius up to and including Sibelius 5.2.5 on a list of programs that would be excluded from being affected by a particular change in the Hardware Abstraction Layer (HAL) that would cause this problem (which is fixed in Sibelius 6).

I'm very sorry for the inconvenience caused. We are committed to supporting Mac OS X 10.6 and Windows 7 with the current versions of our products, but it's not always practical for us to provide updates for older versions of our software to provide compatibility with new operating systems; in some cases (e.g. for Sibelius 4 and earlier) it's basically impossible.

We will look into this further with Apple and I'll report back in due course.

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Edward Holly - 29 Aug 06:06PM (edited 29 Aug 06:08PM)
I have just installed Snow Leopard on Macbook and Sibelius will not stay open for more than a second. i am not in a position to upgrade to Sibelius 6 at this time.

This would simply be a bug fix and should be made available.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 29 Aug 08:00PM
Edward, does Sibelius crash (as in show a message telling you that it quit unexpectedly)? If so, please send me the crash log generated: you'll find it in /Users/[your username]/Library/Logs/CrashReporter.

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Steingrimur Thorhallsson - 01 Sep 10:04AM
After panicing for awhile I found out that this is related to the mixer window, first cancel at the start a score window, then press M, and then start a score, it should work then.

Sibelius really need to start offering online update on their programs, I had a deadline that this almost ruined for me, at least as emergency I could have bought the update online and voilá, but nooooooo

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Laurence Payne - 01 Sep 11:01AM
On Tue, 01 Sep 2009 10:04:13, "Steingrimur Thorhallsson"
<steini@neskirkja.is> wrote:

>After panicing for awhile I found out that this is related to the mixer window,
>first cancel at the start a score window, then press M, and then start a score,
>it should work then.
>
>Sibelius really need to start offering online update on their programs, I had
>a deadline that this almost ruined for me, at least as emergency I could have
>bought the update online and voilá, but nooooooo

What on earth made you install a new operating system while working
towards a deadline? At the very least, you should have had a full
system backup so that if everything didn't work you could roll back.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Maximilian Mair - 01 Sep 12:33PM
And you should not have lost sight of the fact that localised versions of Sibelius 6 haven't even been released - Sibelius 5 is the current version in many countries. It wouldn't be impossible to provide Snow Leopard support in Sibelius 5 with a simple bug fix.
However, I'm very irritated by this kind of support.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 01 Sep 01:43PM
I have already said in this thread that we are looking into what can be done about this. I am waiting to hear from our contact at Apple, and we will consider releasing an update for Sibelius 5 to fix this issue if necessary. I will report back in due course.

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Steingrimur Thorhallsson - 01 Sep 01:51PM
1. I had backup
2. I had not heard that sib 5 was supposed to be incompatible, I mean common, snow beta has been out for almost a year or smth.
3. It was not a risky deadline
4. Thought you would be happy to get a solution to the problem.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Laurence Payne - 01 Sep 02:08PM
On Tue, 01 Sep 2009 13:51:28, "Steingrimur Thorhallsson"
<steini@neskirkja.is> wrote:

>1. I had backup
>2. I had not heard that sib 5 was supposed to be incompatible, I mean common,
>snow beta has been out for almost a year or smth.
>3. It was not a risky deadline
>4. Thought you would be happy to get a solution to the problem.

So you over-dramatised your plight in order to take a pop at Sibelius?
But everything's OK really? Good.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Holger Rehfeldt - 01 Sep 05:42PM
Hi Daniel,

same Problem here with the German 5.1.0 (42) and Snow Leopard. Immediately after opening the mixer (m) Sib5 terminates.

Looking forward to the German 6.0.3 in October but would still appreciate a fix for the 5.1

Holger

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Jeremy Hughes - 01 Sep 06:05PM
Holger Rehfeldt
>same Problem here...

Did you try Steingrimur Thorhallsson's apparent fix from further up this thread:
>...I found out that this is related to the mixer window, first cancel at the start a score window, then press M, and then start a score, it should work then.

I'm not exactly sure of the exact sequence of actions, but it seemed to work for Steingrimur.

Hope it helps

Jeremy
--
music editor/engraver
iMac Intel 2GHz 2GB | OS X Version 10.4.11 Tiger | Sibelius 6.0.1
(It's 2009)

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Edward Holly - 01 Sep 11:17PM
Sibelius 5.25 on my Mac will not stay open long enough for me to do that much!!!

> On Tue, 01 Sep 2009 10:04:13, "Steingrimur Thorhallsson"
> wrote:
>
> >After panicing for awhile I found out that this is related to the mixer window,
> >first cancel at the start a score window, then press M, and then start a score,
> >it should work then.
> >

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Steingrimur Thorhallsson - 02 Sep 11:36AM
don´t open anything, just cancel at the start new score screen, then press M, worked for me. You can see it under window if Mixer is tagged or not. Be sure you are working in Sibelius though, left corner on the mac.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Edward Holly - 03 Sep 11:22AM
And then when you need to use the mixer window? I really need that bug fixed

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Maurice Chernick - 03 Sep 09:11PM
I have just experience exactly the same problem! Upgrade to Snow Leopard from Tiger on Tuesday, and opened Sibelius today for first time. Upgraded to 5.2.5 and same problem. I will try Steingimur solution!

Let's have a bug fix, for heaven's sake...can't afford Sibelius 6 right now.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by dabmo - 04 Sep 01:27AM
The above "solution" does not work in my case.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Witold Suryn - 04 Sep 03:20AM
Steigrimur,
Could you please re-explain the procedure? It may be very important for those like me who got stuck between not working Sibelius 5, very uncomfortable option of downgrading to Leopard and a deadline for writing the score. What do you mean by "cancel at the start a score window"? Like you open S5, begin loading your score and in the middle you cancel it? I tried, but no go. Once score begins loading no one can stop it until it is fully loaded. And then, Mixer is in non-accessible state (this is on my MacPro). So again, explaining the procedure will be most appreciated. I just had another unexpected experience. S5 installed on my second machine - MacBookPro simply exploded when I touched the mixer. It is getting better with every minute. Waiting for the procedure.
Witold

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 04 Sep 07:26AM
The best workaround for now is to trash your preferences (/Users/[your username]/Library/Preferences/com.sibelius.sibelius5.plist), which will ensure that the Mixer is hidden next time you start Sibelius. Then simply don't show it. You may even find it helpful to go to the Menus and Shortcuts page of Preferences and switch off the 'Enable feature' checkbox for the Mixer option in the Window menu category, so that you do not accidentally show the Mixer and cause Sibelius to crash, with the risk of losing work.

We have heard back from Apple now: they have apologised for not fixing this in the final release of Snow Leopard despite knowing about it several months ago and asked us to fix it ourselves. We are looking into doing this and I hope to have more news next week.

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Steingrimur Thorhallsson - 04 Sep 09:58AM
@witold
I just cancelled the startup template, so I start with completely clean Sib with just the sib. menu on top of screen. Then I just press M to disable the mixer. Then I can start up scores.... You can check in the menu if the mixer is enabled or not before starting any scores.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by dabmo - 04 Sep 02:26PM
This is not a workaround if you happen to use the Mixer. My Sibelius doesn't crash, but Mixer does not work with any of these workarounds. Sibelius 5 was the current version less than 6 months ago when I paid full price for it. Is it already obsolete?

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Jeremy Hughes - 04 Sep 03:27PM (edited 04 Sep 03:29PM)
Have you read Daniel's replies in this thread, especially his first one and the one two posts above yours?

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Edward Holly - 04 Sep 04:07PM
James Ivey asked me to click on this link

http://www.sibelius.com/helpcenter/snowleopard.html

I assume to read the following

"Previous versions of Sibelius on Mac OS X 10.6
Versions of Sibelius prior to Sibelius 6.0.3 are not officially supported on Mac OS X 10.6 Snow Leopard. Sibelius 6 users must update to Sibelius 6.0.3 or later.
Users of Sibelius 5 and earlier, and of Sibelius First and Sibelius Student, should note that these versions of Sibelius are not officially supported on Mac OS X 10.6. Our technical support staff will not be able to provide detailed help with running older versions of Sibelius on Mac OS X 10.6.
However, in our limited testing, no major problems have been found with Sibelius 5, Sibelius First, Sibelius Student or Sibelius 4, but please note the following:
Sibelius 5.2.5, Sibelius 5 Student and Sibelius 5 First:
If you find that Sibelius produces an error when you try to enter your serial number after running the software for the first time:
In the Finder, go to /Library/Application Support
Select the Sibelius Software folder and type Command-I to show the Get Info window
Scroll to the bottom of the window and check the section marked Sharing & Permissions: check that both system and admin are set to Read & Write. If either of these is set to Read only, click the lock icon at the bottom right-hand corner to provide your administrator password in order to change the permissions on the folder.
Now try running Sibelius again."

Finale anyone??

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 04 Sep 04:18PM
You'll find that Finale is not supported on Snow Leopard for versions earlier than the current version, I'm afraid. This is very common with software vendors: when a new version of an operating system comes out after an older version of an application has already been replaced by a newer version, it's quite uncommon for the vendor to patch the older version of the software. Microsoft won't be patching Office 2004, and Adobe won't be patching CS3.

That said, I refer you to what I posted earlier today in this very thread:


We have heard back from Apple now: they have apologised for not fixing this in the final release of Snow Leopard despite knowing about it several months ago and asked us to fix it ourselves. We are looking into doing this and I hope to have more news next week.


i.e. Apple were intending to fix this on the OS side, and told us as much some months ago, but their fix either does not work or is not present, and they have asked us to fix it. We are now looking at fixing it, and if we can fix it, we will release a patch for Sibelius 5 that solves it. I really don't think you can ask for us to do more than that; it's considerably more than you will find other software vendors doing.

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Maximilian Mair - 04 Sep 05:12PM (edited 04 Sep 05:14PM)
First of all, I really appreciate your help, Daniel (and the whole Sibelius team).


You'll find that Finale is not supported on Snow Leopard for versions earlier than the current version, I'm afraid. This is very common with software vendors: when a new version of an operating system comes out after an older version of an application has already been replaced by a newer version, it's quite uncommon for the vendor to patch the older version of the software. Microsoft won't be patching Office 2004, and Adobe won't be patching CS3.


Please keep in mind that Sibelius 5 is the current version in many countries, as I said before. The current versions of Office and Adobe's CS are available in all languages, but Sibelius isn't (even if it won't take much more than a few weeks before localised versions are released).

But again, thank you for your efforts. It's quite uncommon to have the chance to communicate directly to the development team through a forum like this.

Best regards,

Maximilian

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 04 Sep 05:26PM
We took steps to ensure that Sibelius 5 would work in Snow Leopard, working directly with Apple over the course of the development of the new OS. As a result, we did not expect to have to release an update for Sibelius 5 compatibility under Snow Leopard. However, something went awry with Apple's fix(es), and so we are now forced into looking at doing a patch ourselves.

This does not change our support stance, however: Sibelius 5 will not be supported on Snow Leopard. We will issue a patch once we have worked out how best to solve the known compatibility problem, but only Sibelius 6 is supported on Snow Leopard.

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Holger Rehfeldt - 05 Sep 11:41AM
Daniel, I fully understand your policy of always supporting just the newest version of Sib. But I'm on the German 5.2.5 and that is the newest version in my country. Don't get me wrong, of course you are not responsible for changes in Apple's OS after the release of Sib5 so I really appreciate your efforts to provide a "grace" fix for the 5.2.5.

In order not to run into troubles again in future I'm seriously thinking about a complete switch from the German to the English version. Always being about one year behind the official development and the newest available release of Sib doesn't feel so good anyway.

Would an upgrade from the German 5.2.5 to the English 6.0.3 be possible?

Regards Holger

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 05 Sep 02:40PM
The German version is not a year behind the English version: for Sibelius 5 it was less than six months, and for Sibelius 6 it will be less than four months. For Sibelius 6, we will release all of the localised versions (in French, German, Italian, Spanish and Japanese) at the same time, all within four months of the release of the English version.

Anyway, all that said, it is possible to upgrade from German Sibelius 5 to English Sibelius 6; our German distributor, M3C, can help you. But we are always striving to get the localised versions out quicker, and it is now only a matter of a few weeks before the German version of Sibelius 6 will be available, so I would recommend that you hold tight for now.

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Edward Holly - 07 Sep 10:39AM
I agree with this completely. I NEED the Mixer window for the work i do. Every time i open the mixer the programme crashes.

Even today i made an attempt to purchase the Sibelius 6 Educational upgrade for my Educational version for £99 but when i click on it through the Educational section and type in my serial number i get a charge of £169 for the Pro Version. I just don't know . . .

> This is not a workaround if you happen to use the Mixer. My Sibelius doesn't crash, but Mixer does not work with any of these workarounds. Sibelius 5 was the current version less than 6 months ago when I paid full price for it. Is it already obsolete?

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 07 Sep 11:53AM
Edward, you have two copies of Sibelius registered; an educational license of Sibelius 3, and a professional license of Sibelius 5. If you upgrade your professional copy of Sibelius 5, you will be charged the professional price.

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Edward Holly - 08 Sep 01:13AM
Thanks for that Daniel. Must look for my CD of version 3. Think i had it on an old computer that broke. If i can't find the serial number to upgrade the educational one would Sibelius have it on file?

> Edward, you have two copies of Sibelius registered; an educational license of Sibelius 3, and a professional license of Sibelius 5. If you upgrade your professional copy of Sibelius 5, you will be charged the professional price.
>
> --
> Contact Sibelius technical help:
> USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
> UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
> Australia: helpAU@sibelius.com / 1300 652 172
> Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 08 Sep 01:27AM
Yes, you can call us and provided you can identify yourself to our staff, we will be happy to provide you with your Sibelius 3 serial number.

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Edward Holly - 08 Sep 03:39PM
Daniel i upgraded my Education Version 3. It said NuVista on the invoice. Can you clarify that Version 6 Educational will work with Mac please?


> Yes, you can call us and provided you can identify yourself to our staff, we will be happy to provide you with your Sibelius 3 serial number.
>
> --
> Contact Sibelius technical help:
> USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
> UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
> Australia: helpAU@sibelius.com / 1300 652 172
> Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 08 Sep 04:27PM
Yes, Sibelius 6 will work on Mac; if you're already using Snow Leopard, you'll need to download and install the Sibelius 6.0.3 update after installing Sibelius 6.

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Brett A Gottheimer - 09 Sep 03:42AM
Any updates on an update for Sibelius 5? Is there an estimate on how long we might have to wait for it?

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 09 Sep 09:32AM
I think we've now got a good fix and it will be available in the next day or two. I'll post a new thread here when it's available.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Brett A Gottheimer - 09 Sep 01:24PM
Can you also post it here when you do, since so many people are monitoring this posting. Thank you.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Ronny Hughes - 10 Sep 12:32AM
Hi
To me OS X 10.6 is a £25 minor update, Sebelius 5 cost me £450 6months ago

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 10 Sep 10:50AM
Then if Sibelius is more important to you than Snow Leopard, why rush into running Snow Leopard before you're sure that your important applications work with no problems?

Anyway, this is all academic: we have the issue in hand and will post further information as soon as we can.

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Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 10 Sep 03:11PM
Updates for Sibelius 5, Sibelius First and Sibelius Student are now available here:

http://www.sibelius.com/a614

--
Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
UK: sibhelpUK@sibelius.com / +44 (0)20 7561 7997
Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Christoph M Fischer - 10 Sep 07:01PM
Thank You very much for 5.4 Works great

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Brett A Gottheimer - 10 Sep 07:55PM
Excellent! Thank you, Dan for the frequent updating on the status during this process. It really makes a world of difference in supporting a product. THings can go wrong, but it's how it's handled that makes a difference.
--
Brett Gottheimer

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Ronny Hughes - 11 Sep 11:53PM
I'm still using leopard I'm not that thick, i was trying out Snow leopard to see with apps Crapped out.
If you had told us there was a fix coming instead of winding people up by saying you weren't supporting 5 or" maybe" there'll be a fix, people would get so ratty.
Thank you ever so much for the update.

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 12 Sep 09:54AM
It's never our intention to wind people up, Ronny. This was an unusual situation, in which we had been working directly with Apple on a specific problem, and they had assured us that a fix would be included in Snow Leopard. We were as surprised as everybody else when it turned out that their fix didn't work properly, so we had not been planning to produce an update, and had said so. Anyway, all's well that ends well.

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Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
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Australia: helpAU@sibelius.com / 1300 652 172
Other countries: www.sibelius.com/support

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Ronny Hughes - 12 Sep 08:52PM
So we are cool then?

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Daniel Spreadbury - 12 Sep 09:53PM
If you're cool, I'm cool!

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Contact Sibelius technical help:
USA & Canada: sibhelpUSA@sibelius.com / 1-888-280-9995
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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Terry Carter, Rural Michigan USA - 12 Sep 10:07PM

Way to go. Two famous lines from Shakespeare.

"All's well that ends well." Bill Shakespeare

"I'm cool." Ebenezer Shakespeare of Bean's Hole, Tennessee

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Re: Sib. 5.x: Sibelius 5 and Snow Leopard
Posted by Ronny Hughes - 14 Sep 12:17AM
Thanks :o)

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Messages in this thread

Sib. 5.x: Sibelius 5 and Snow Leopard - Ben A, 29 Aug 07:46AM
     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Matt Jordan, 29 Aug 08:12AM
         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 29 Aug 11:16AM
             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 29 Aug 06:06PM
                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 29 Aug 08:00PM
                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Steingrimur Thorhallsson, 01 Sep 10:04AM
                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Laurence Payne, 01 Sep 11:01AM
                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Maximilian Mair, 01 Sep 12:33PM
                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 01 Sep 01:43PM
                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Steingrimur Thorhallsson, 01 Sep 01:51PM
                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Laurence Payne, 01 Sep 02:08PM
                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Holger Rehfeldt, 01 Sep 05:42PM
                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Jeremy Hughes, 01 Sep 06:05PM
                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 01 Sep 11:17PM
                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Steingrimur Thorhallsson, 02 Sep 11:36AM
                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 03 Sep 11:22AM
                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Maurice Chernick, 03 Sep 09:11PM
                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - dabmo, 04 Sep 01:27AM
                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Witold Suryn, 04 Sep 03:20AM
                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 04 Sep 07:26AM
                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Steingrimur Thorhallsson, 04 Sep 09:58AM
                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - dabmo, 04 Sep 02:26PM
                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Jeremy Hughes, 04 Sep 03:27PM
                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 04 Sep 04:07PM
                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 04 Sep 04:18PM
                                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Maximilian Mair, 04 Sep 05:12PM
                                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 04 Sep 05:26PM
                                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Holger Rehfeldt, 05 Sep 11:41AM
                                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 05 Sep 02:40PM
                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 07 Sep 10:39AM
                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 07 Sep 11:53AM
                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 08 Sep 01:13AM
                                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 08 Sep 01:27AM
                                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Edward Holly, 08 Sep 03:39PM
                                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 08 Sep 04:27PM
                                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Brett A Gottheimer, 09 Sep 03:42AM
                                                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 09 Sep 09:32AM
                                                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Brett A Gottheimer, 09 Sep 01:24PM
                                                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Ronny Hughes, 10 Sep 12:32AM
                                                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 10 Sep 10:50AM
                                                                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 10 Sep 03:11PM
                                                                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Christoph M Fischer, 10 Sep 07:01PM
                                                                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Brett A Gottheimer, 10 Sep 07:55PM
                                                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Ronny Hughes, 11 Sep 11:53PM
                                                                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 12 Sep 09:54AM
                                                                                         Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Ronny Hughes, 12 Sep 08:52PM
                                                                                             Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Daniel Spreadbury, 12 Sep 09:53PM
                                                                                                 Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Terry Carter, Rural Michigan USA, 12 Sep 10:07PM
                                                                                                     Re: Sib. 5.x: Sibelius 5 and Snow Leopard - Ronny Hughes, 14 Sep 12:17AM