'Sib. 5.1: 'Samples missing' Library not installed correctly'

Messages in this thread

Sib. 5.1: 'Samples missing' Library not install... - G Mulhall, 06 Apr 11:40PM
     Re: Sib. 5.1: 'Samples missing' Library not ins... - Marc E. Schonbrun, 06 Apr 11:49PM
         Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 06 Apr 11:51PM
     Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 06 Apr 11:52PM
         Re: Sib. 5.1: 'Samples missing' Library not ins... - Daniel formerly at Sibelius, 07 Apr 12:25AM
         Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 07 Apr 12:40AM
             Re: Sib. 5.1: 'Samples missing' Library not ins... - Daniel formerly at Sibelius, 07 Apr 12:41AM
                 Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 07 Apr 12:51AM
                     Re: Sib. 5.1: 'Samples missing' Library not ins... - Daniel formerly at Sibelius, 07 Apr 12:53AM
                     Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 07 Apr 01:07AM
                     Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 07 Apr 01:22AM
                         Re: Sib. 5.1: 'Samples missing' Library not ins... - Daniel formerly at Sibelius, 07 Apr 01:51AM
                         Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 07 Apr 01:58AM
                         Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 07 Apr 02:20AM
                             Re: Sib. 5.1: 'Samples missing' Library not ins... - GretchenLL, 24 May 06:36PM
                                 Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 24 May 07:20PM

Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by G Mulhall - 06 Apr 11:40PM
I have been using Sibelius 5.1 successfully and suddenly when I open a score I am met with a red 'X' informing me that 'File was not found. Please check if Library was installed correctly'. I have uninstalled Sibelius Essentials and re-installed it four times. It made no difference. Would GREATLY appreciate any suggestions!
Thank you,
Gloria

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by Marc E. Schonbrun - 06 Apr 11:49PM
Do you have the large library files installed as well? They should total about 3.5 Gigabytes.

--
www.marcschonbrun.com
Sibelius Ambassador -- New York/Eastern Region
MacBook Pro 2GHz, 2GB RAM, 10.4.11
G5 Dual 2Ghz, 4GB RAM, 10.5.2

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by G Mulhall - 06 Apr 11:51PM
To be honest, I don't know. How would I check if I have the large library files installed?

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by G Mulhall - 06 Apr 11:52PM
How do I check if I large library files installed as well?

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by Daniel formerly at Sibelius - 07 Apr 12:25AM
Gloria, are you on Windows or Mac?

--
Contact Sibelius technical help:
North/Central/South America: sibhelpUSA@sibelius.com / 925-280-2101
UK: sibhelpUK@sibelius.com / 020 7561 7997
Australia: sibhelpAU@sibelius.com
Other countries: contact your distributor (www.sibelius.com/buy for details)

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by G Mulhall - 07 Apr 12:40AM
Hi. I'm on Windows XP/

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by Daniel formerly at Sibelius - 07 Apr 12:41AM
Okay, so check that you have two files called 'Sibelius Sounds
Essentials_001.nkx' and 'Sibelius Sounds Essentials_002.nkx' in
C:\Program Files\Sibelius Software\Sibelius Sounds\Essentials.

--
Contact Sibelius technical help:
North/Central/South America: sibhelpUSA@sibelius.com / 925-280-2101
UK: sibhelpUK@sibelius.com / 020 7561 7997
Australia: sibhelpAU@sibelius.com
Other countries: contact your distributor (www.sibelius.com/buy for details)

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by G Mulhall - 07 Apr 12:51AM
Hi!.I have 'Sibelius Sounds
Essentials_001.nkx' but when I click on it I'm asked to insert the disc. I don't havev'Sibelius Sounds Essentials_002.nkx

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by Daniel formerly at Sibelius - 07 Apr 12:53AM
Then I suggest you put your Sibelius 5 DVD-ROM back into your computer's
disc drive, and when the menu appears, click 'Install Sibelius Sounds
Essentials'. Follow the on-screen instructions to reinstall Sibelius
Sounds Essentials, and be sure to wait for it to complete: it may take
several minutes, during which time it may appear that the computer has
frozen, but eventually it will report successful installation.

--
Contact Sibelius technical help:
North/Central/South America: sibhelpUSA@sibelius.com / 925-280-2101
UK: sibhelpUK@sibelius.com / 020 7561 7997
Australia: sibhelpAU@sibelius.com
Other countries: contact your distributor (www.sibelius.com/buy for details)

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by G Mulhall - 07 Apr 01:07AM
Tried this, waited until it was 'successfully' installed but the result is exactly the same - the two files you mentioned are not there and the problems remain. I'm lost!

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by G Mulhall - 07 Apr 01:22AM
Just had a thought - I am installing on a new laptop that didn't have a previous version of Sibelius on it. However, it worked fine from this CD now. Perhaps I need to download something else?
Gloria

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by Daniel formerly at Sibelius - 07 Apr 01:51AM
If it's still not working after reinstallation, and the reinstallation
reportedly completed successfully, I'd suggest you contact our technical
support team and ask them for a replacement DVD-ROM. You can call them
on the number below.

--
Contact Sibelius technical help:
North/Central/South America: sibhelpUSA@sibelius.com / 925-280-2101
UK: sibhelpUK@sibelius.com / 020 7561 7997
Australia: sibhelpAU@sibelius.com
Other countries: contact your distributor (www.sibelius.com/buy for details)

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by G Mulhall - 07 Apr 01:58AM
I am in Ireland so I'm hoping the UK address will send me the CD. I am getting desperate!
Thanks for your help.
Gloria

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by G Mulhall - 07 Apr 02:20AM
BTW I'm usning Vista not XP. I don't know if this makes any difference - error on my side earlier.

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by GretchenLL - 24 May 06:36PM
I have exactly the same problem - HELP! I don't know what to do. I also have Windows Vista.

Back to top | All threads
 
Re: Sib. 5.1: 'Samples missing' Library not installed correctly
Posted by G Mulhall - 24 May 07:20PM
Gloria here. Believe me, there is only one thing to do and that is contact the Sibelius Helpline - I did and it was sorted in less than 5minutes but I could have spent 5yrs trying to solve it myself and would NEVER have succeeded! here's the info - they're fantastic and will def solve it for you.
Contact Sibelius technical help:
North/Central/South America: sibhelpUSA@sibelius.com / 925-280-2101
UK: sibhelpUK@sibelius.com / 020 7561 7997
Australia: sibhelpAU@sibelius.com

Back to top | All threads
 

Quick reply

To add a reply to the end of this thread, type it below, then click Reply.

(.sib, .png and .jpg only)

Messages in this thread

Sib. 5.1: 'Samples missing' Library not install... - G Mulhall, 06 Apr 11:40PM
     Re: Sib. 5.1: 'Samples missing' Library not ins... - Marc E. Schonbrun, 06 Apr 11:49PM
         Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 06 Apr 11:51PM
     Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 06 Apr 11:52PM
         Re: Sib. 5.1: 'Samples missing' Library not ins... - Daniel formerly at Sibelius, 07 Apr 12:25AM
         Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 07 Apr 12:40AM
             Re: Sib. 5.1: 'Samples missing' Library not ins... - Daniel formerly at Sibelius, 07 Apr 12:41AM
                 Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 07 Apr 12:51AM
                     Re: Sib. 5.1: 'Samples missing' Library not ins... - Daniel formerly at Sibelius, 07 Apr 12:53AM
                     Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 07 Apr 01:07AM
                     Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 07 Apr 01:22AM
                         Re: Sib. 5.1: 'Samples missing' Library not ins... - Daniel formerly at Sibelius, 07 Apr 01:51AM
                         Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 07 Apr 01:58AM
                         Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 07 Apr 02:20AM
                             Re: Sib. 5.1: 'Samples missing' Library not ins... - GretchenLL, 24 May 06:36PM
                                 Re: Sib. 5.1: 'Samples missing' Library not ins... - G Mulhall, 24 May 07:20PM