'Sib. 7.5: Moving from one computer to another.'

Messages in this thread

Sib. 7.5: Moving from one computer to another. - John P, 11 May 04:18PM
     Re: Sib. 7.5: Moving from one computer to another. - Robin Walker, 11 May 04:29PM
         Re: Sib. 7.5: Moving from one computer to another. - John P, 12 May 03:01PM
     Re: Sib. 7.5: Moving from one computer to another. - Ingrid, 13 May 03:22PM

Sib. 7.5: Moving from one computer to another.
Posted by John P - 11 May 04:18PM
Hi,
I have been using Sibelius 7.5 successfully for many years. I have previously deactivated and moved it to a desktop successfully. I have now tried to move it to from my desktop to a new desktop. I deactivated the original, downloaded the software and followed the prescribed process and obtained a bin file for the new computer.
However there was no response to allow me to enter the bin and when I eventually ran the activation manager it refused it and gave me a seat count failed on the ID. Any further effort on the new computer just now tells me it is an invalid system id. I understand that the seat count may need to be reset? How do I get that done?
The programme runs on both computers but of course will not save. I have returned to the previously used desktop and tried to reactivate it but keep getting the seat count failed message. Despite trying the webchat bot, I cannot get a resolution. I am not really a techie, but use the programme regularly and would really do with some help in restoring it, preferably on my new desk top, but, at the moment I will settle for the old one back!
Many thanks
John
Back to top | All threads
 
Re: Sib. 7.5: Moving from one computer to another.
Posted by Robin Walker - 11 May 04:29PM
To reset the seat count, open an online case with Avid Account Support
https://avidtech.my.site.com/avidsupportcenter/s/account-support-page

Keep going with the web forms until you get given a Case Number.
Once you have a Case Number, the case is open, and support staff will contact you.


--
Sibelius 2024.3.1/7.5.1/7.1.3/6.2/5.2.5, PhotoScore Ult 2020.1, Windows 10 64-bit 16GB. Desktop, and Microsoft Surface Book.
Back to top | All threads
 
Re: Sib. 7.5: Moving from one computer to another.
Posted by John P - 12 May 03:01PM
Thank you Robin. I very much appreciate that.
Back to top | All threads
 
Re: Sib. 7.5: Moving from one computer to another.
Posted by Ingrid - 13 May 03:22PM
> Hi,
> I have been using Sibelius 7.5 successfully for many years. I have previously deactivated and moved it to a desktop successfully. I have now tried to move it to from my desktop to a new desktop. I deactivated the original, downloaded the software and followed the prescribed process and obtained a bin file for the new computer.
> However there was no response to allow me to enter the bin and when I eventually ran the activation manager it refused it and gave me a seat count failed on the ID. Any further effort on the new computer just now tells me it is an invalid system id. I understand that the seat count may need to be reset? How do I get that done?
> The programme runs on both computers but of course will not save. I have returned to the previously used desktop and tried to reactivate it but keep getting the seat count failed message. Despite trying the webchat bot, I cannot get a resolution. I am not really a techie, but use the programme regularly and would really do with some help in restoring it, preferably on my new desk top, but, at the moment I will settle for the old one back!
> Many thanks
> John

>> Hi.
If no one has reached out to you yet, please email me the following information so that I can open a support case for you as well:


- Sibelius system ID
- email address (or email address associated with your My Avid account and/or Sibelius system ID)
- current operating system version (Mac? Windows? Specify version)



--
Ingrid
Avid Customer Support
[email protected]
Back to top | All threads
 

Quick reply

To add a reply to the end of this thread, type it below, then click Reply.

(.sib, .png and .jpg only)

Messages in this thread

Sib. 7.5: Moving from one computer to another. - John P, 11 May 04:18PM
     Re: Sib. 7.5: Moving from one computer to another. - Robin Walker, 11 May 04:29PM
         Re: Sib. 7.5: Moving from one computer to another. - John P, 12 May 03:01PM
     Re: Sib. 7.5: Moving from one computer to another. - Ingrid, 13 May 03:22PM