550: Sibelius hangs on the splash screen while 'Creating Tool Window: Video'

If Sibelius does not load completely, and hangs on the splash screen while loading with the message Creating Tool Window: Video remaining at the bottom of the splash screen (what does this look like?), it may be that Sibelius is unable to initialize QuickTime on your computer.

Solution 1:

Download and install the latest version of QuickTime from Appleā€™s website.

Please note: only the free QuickTime player is required; it is not necessary to purchase an upgrade to QuickTime Pro.

Solution 2:

  • Download this archive: DisableQuicktime.zip
  • Open the archive and double-click the resulting Disable QuickTime.reg file to add its information to your Registry. If you're having problems opening the archive, click here to get more information
  • When asked if you want to proceed, click Yes
  • Try to open Sibelius 5 again: it should run without problems.

Please note: this will only stop Sibelius from using QuickTime; it does not change QuickTime itself, or any other programs on your computer.

If you still have problems running Sibelius after applying this fix, please contact technical help.

Details

Product
Sibelius
Versions
affected
5.0 - 5.2.5, 6.0 - 6.2, 7.0 - 7.1
Changed
14 Jun 2010

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